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40,601 Responses to “Pre-sales Questions”
Hello,
Our site requires the ability to duplicate pages, for our translations to be added directly on the duplicated web page. Can you please confirm if this is possible with the Multilingual Blog plan? We would also need to use three different languages, can you confirm that this service allows three language translations?
Hello Kristina,
by duplication do you mean pages to be available under different URLs?
Yes, that’s possible with the Block package too. WPML, when translating a page/post create a new copy of this page/post but assigned to a different language.
Hello, Is it possible to define different language meta data link : description and keywords for each different language product in this version of Multilingual CMS plugin for wordpress woocommerce? we want to get a better SEO for all languages online shops.
Hello Stefan,
Yes, that’s possible provided you added those meta data using one of the popular SEO plugin we are compatible with. You will need to install an extra WPML plugin for that: https://wpml.org/documentation/related-projects/wpml-seo/
I currently run an Woocommerce website that sells products targeted at the German market. As I plan to expand my product range and enter new countries, my goal is to create an international website. I want to focus on 4 languages in the language switcher and have a currency selector.
While translating the website is straightforward, I want to have the possibility to create a unique front page for my German market site. This is because I have German-specific products that I don’t want to show on the French frontpage, and vice versa. And I would like to show particular images of promotions and banners targeted specifically at the German market, which I wouldn’t show to the French market, and vice versa.
I am considering making the large financial effort to purchase your app for our family history website (Spanish plus two languages) for the first year and then renewing manually only if and when when it becomes absolutely indispensable. We tried to use Weglot but cannot afford it.
Could you please guide us with these questions:
1. How do I give access to our web developper?
2. Is there a support forum where users can help each other with manual updates in the future?
1. You asked: How do I give access to our web developer?
You will need to either provide the developer your wpml.org account credentials so that they can get a sitekey for your site at time of install — OR — you will need to register the site you are going to translate in your wpml.org account and then provide the sitekey you generate for the site to your developer so that they can do the install.
Once you have a sitekey registered for the site, you can download the OTGS installer plugin from your account and provide this zip file along with the sitekey to your developer so that they can install the required WPML plugin and any addons needed.
2. You asked: Is there a support forum where users can help each other with manual updates in the future?
As long as your subscription is valid, you will have access to the WPML Support Forum and be able to read helpful archived support tickets. Access to WPML CMS updates are limited to valid subscription holders only.
What is the cost to translate this website to 3 different languages?
How much work is involved it to do this to completion?
Please provide me with examples of websites that use your plugin.
Do you have a service where you do it for us?
Will this plugin crash the current site?
I will try to answer your questions as you presented them.
What is the cost to translate this website to 3 different languages?
Answer: It depends on if you plan to do the translations yourself or if you plan to use an automatic translation engine. If you use a translation engine, then it will depend on which translation engine you choose as there are different pricing schemes for each as well as supported languages. Finally, of course, it depends on how many words you plan to translate.
For manual translation, your pricing is limited to the yearly subscription cost which is not dependent on the number of languages you translate to. For more information on the pricing please refer here: https://wpml.org/purchase/
How much work is involved it to do this to completion?
The work required to complete an entire site translation involves these general steps and is independent of which translation plugin you select:
Project preparation : deciding what data will be translated and who will do it, checking the compatibility of your current site theme and plugins with WPML, selecting a URL format for SEO, sizing your data growth capacity for additional languages on your current hosting service, creating a staging environment to do the work or a strong backup/recovery practice, addressing your ongoing data-management and translation needs for new data after translation is finished, etc
WPML Installation: creating userids for translators, sorting out any plugin compatibility issues, making sure external apis are working
Plugin/Theme translation: translating the taxonomies and theme layouts, reviewing and translating strings that may need translation from plugins/themes.
Data translation: translating your site data (e.g. posts, pages, custom post types), menus, widgets – whether it is done manually or automatically
Site Review: review/approval of all translations
Going Live: either unhiding the target language or migrating your staging environment to production
For a small site, this may all go quite quickly. For a larger site with many apis or external links, this may go more slowly. The important thing is that you evaluate your particular site needs and have the right resources lined up before you start.
Please provide me with examples of websites that use your plugin.
We hope not. But, as the wordpress world is quite extensive with many plugins trying to cooperate in the same space, this sometimes happens if there is a compatibility issue with an installed plugin or if your system does not meet the minimum system requirements to run our plugin: https://wpml.org/home/minimum-requirements/
If your plugin/theme does not appear in this list, it does not mean that it will not work with WPML but it can mean that there may be some compatibility hiccups. We would recommend, in this case, that you check with the plugin/theme author about WPML compatibility and/or that you set up a staging environment to test the installation before doing any translation work.
Please do take the time to read all the links I have provided which are all available on our website. Thanks.
I’m looking for a solution where I have one wordpress site with many domains pointing to it.
For example the root domain – test.com
domain 1 – test1.com
domain 2 – test2.com
I would point each domain using stealth forwarding so that it appears test1.com is the root domain when accessed and the same for test2.com.
What I need to accomplish is to set test1.com urls to one language, French for example and test2.com to russian for example.
Do your plugin allow me to customize the default language based on a url?
If yes, how much does the plugin cost?
thx
-Sherry
I am making a multilingual site for my client. I want to use WPML, but there is something I wondered about before. When 1 year is up, can I continue to use the plugin? Do I just not have the opportunity to update?
That is correct. You can continue to use the plugin but you will not be able to access automatic translation services. You will be able to display all created translations and create new translations manually (without acccess to any translation engines).
If you select the caret icon, you will get the list of plugins your subscription level has access to. If you have purchased the CMS license, then there will be a long list. The BLOG subscription may not have any as it only gives access to WPML CMS plugin.
Thank you for fast reaction.
There is still nothing in the download section. But wpml is paid. There is not Quick and Easy Installation nor Dowload wpml manually section like it is shown on the https://tinyurl.com/2y2qk4zh
As I wrote, you will need to contact the Accounts Team using the contact form: https://wpml.org/home/contact-us/contact-form/
From Presales, I have no access to your account information.
Visiting the https://wpml.org/purchase/ page I noticed that at least I have to buy three licences for three different websites. Is that correct? Isn’t there any option to get just one?
Hello,
Thank you for your interest in WPML.
If you plan to use WPML on three different websites, you need to buy only one package, named “Multilingual CMS”. It allows you to install WPML plugin on 3 websites. This is indicated on the purchase page: in the row entitled Websites (3 production). The row also says that you can add 9 more websites which you can register as testing/development websites. Website registered as development will have a small banner in your site footer indicating this is just a test site.
We need a plugin to convert our website if needed to spanish. I was told by Elegant Theme (DIVI Authors) to use your plugin. How does this work and can I just buy the basic one for 39 euros or $49 US Dollars per year? Is that what it will cost?
I simply would like the site to be in English but perhaps in the header or upper right corner if they want to click “Convert Site to Spanish” they would have that option? That’s all I need just automatic translation on the entire site if they need it. Let me know which version and how many US Dollars each year. Lauren B.
Hello,
Thank you for your interest in WPML. If your site uses DIVI, you have to use the 99 euros package (Multilingual CMS) I’m afraid. The Blog package doesn’t include automatic translation features and is meant only for simple websites (like Blogs or simple sites not using page builders).
You need to translate the site on your WordPress admin first (I mean do the backed work) to make it available in Spanish for your end users. It won’t happen with a click of a button, it’s a process. You don’t have to translate all of your pages immediately. If you buy the CMS package you will receive 90 000 translation credits within the package which will allow you to translate 45 000 words. If you need more credits, this page explains your options: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
Renewals are optional and needed for plugin updates and getting our support assistance, they cost 74 euros per year, you can cancel at any time and still use the plugin. I hope this helps.
Hi!
I’ve bought a WPML Multilingual CMS on November 7, 2023 (invoice no.: 14744041).
The license should be active until November 2024, still I can’t have direct tech support, nor I can’t change some of the settings in WordPress / WPML.
What am I missing?
Thanks,
Sabi
Hello,
Your subscription expired in February 22, 2024. You first purchased WPML (the Blog package) in February 22, 2023 and that’s why it expired after the first year. What you did in November was an upgrade to the CMS package. This is when you paid only the difference between those two packages. You need to buy WPML again in this case. You can keep your old user/account, simply log in and purchase again.
Hello, my default website language is English but the blog posts are in German. Do I have to manually translate my blog posts into the default website language first so that WPML works corrrectly?
Hello,
If your default (WordPress) language is English when you enable WPML it will assign all your existing posts to English because it assigns them to the site’s default language. Changing your WordPress language to German should help, before you start using WPML. You can do so from your WordPress settings.
Hello,
When you buy WPML, a subscription will be establish with yearly renewals, which you can cancel at any time and your plugin will continue working and you can keep the translations. Renewals are for receiving plugin updates and our support assistance. If you renew on time, you will receive 25% of discount.
Agnes, thank you very much for your help. If I continue to keep the default language of WordPress in English and the blog posts are in German, WPML cannot translate the blog posts into other languages because they are not in English. So the solution is either to set the default language of WordPress to German or, if i continue to use the default language English, to first manually translate the German blog posts into English.
Hello,
WPML can translate from German to English as well. It’s importnat that before you start using WPML, the language of your WordPress site matches and represents the language of the content of your posts. So if your site’s posts are in German but the language of your WordPress site is English, please change the language to German before you start using WPML. Then, when you install WPML, WPML will detect German as your site primary language and you will be able to translate from German to English both manually or automatically. If you want, you can even ask for help on our support forum soon after buying WPML but before activating it.
With this e-mail address I had a lifetime licence purchased. Now, I cannot access it anymore. The account seems completely gone. When trying to retrieve a lost password, it tells me the account does not exist.
Hello,
We don’t delete old accounts (unless someone asks us to do so). I checked your email in our system and there is no subscription/account registered with this email address. However when I checked your domain (the last part of your email address, the one you used to post this comment) I found your site registered with a different user account and with a different email address. I cannot share the email address in public comments but please try to reset the password with the following user: martijnd-4. Or you can write to us via this form: https://wpml.org/home/contact-us/contact-form/ for details. There is a Lifetime account for martijn but with a diffrent email address.
Please I require a refund of the last charge to my account, since it is installed on a WordPress that said project was abandoned more than a year ago and apparently the person did not cancel the subscription. Thank you
Hello Gustavo,
Please submit a refund request here and we will process it soon afterwards https://wpml.org/purchase/refunds/‘>https://wpml.org/purchase/refunds/
You need to log in to your WPML account. If you need any further help, please contact us directly on hello@wpml.org
We want to make our website as multilingual website with Arabic option. Do we have the possibility to do automatic translation. We want to translate text, images, menus, widgets etc. If yes then could you please share the available options and pricing for the same. We noticed that WPML’s automatic translations are powered by Google, DeepL, Microsoft.
We noticed from DeepL support that DeepL api does not support automatic Arabic translation
Please note that Arabic has not yet been added to the /languages endpoint because it does not yet support document translation; only text translation is supported for Arabic at this time. When document translation support is added for Arabic, we will a) remove this note and b) add Arabic to the /languages endpoint.
but WPML is already integrated with Arabic because we need only text translation.
Hi there, I m going to set-up a wordpress site in 3 languages, German, English and French.
How is the procedure? Should I start with one language (with WPML requirements in mind), finalize everything and then install your plug-in and translate it to the two other languages?
Or would it be better to install WPML at the very beginning?
I’ll be using WPML strictly for product demonstrations via WordPress. I stand up and tear down dev sites in Pantheon all the time – none of these are ever published for production use. Am I going to run into licensing limitations under the CMS plan?
Hello there,
It will depend on your kind of license. For example, if you are using our Multilingual CMS, you can use 3 production and 9 development registration keys simultaneously. Otherwise, you will need to delete and create different WPML keys in order not to pass that number.
Finally, if you think that you will need more than those registration keys simultaneously, you can consider our Multilingual Agency plan.
Regards
Hola,
hace unos días compré wpml, lo instalé, configuré y mi sitio sufrió grandes pérdidas. Todo lo que había puesto que estaba de alguna manera personalizado con mi propio código css se perdió, desapareció. Me asusté tanto que lo desinstalé y pedí el reembolso.
Ahora me planteo de nuevo volver a comprar e instalar e intentar arreglar todo aquello. Mis pregunta son:
¿es posible que el Wpml sea incompatible con mi tema, el cual es WPResidence?
¿es posible que Wpml no admita código personalizado, por eso desapareció de mi web todo lo que estaba afectado por este código?
Hola Pilar:
Gracias por volver a contactarnos. WPML funciona bien con WPResidence. https://wpml.org/theme/wpresidence/
Puede ser que las personalizaciones hayan ocasionado los problemas técnicos. En este caso, te sugiero que abras un ticket en el foro, y nuestro equipo técnico podrá ayudarte.
Si vuelves a comprar una suscripción, tienes 30 días nuevamente para volver a probar WPML, y pedir un reembolso si no funciona.
We have a pro license for WPML, but are currently using WP Globus. It is glitchy and the customer support is terrible. We would like to move away from WP Globus and use WPML exclusively, but the whole site is already in three languages, in WP Globus. We have a lot of custom fields that use WP Globus’ syntax, as well as pages, posts term descriptions, menu titles and so on. We are also using the plugin to translate strings so we would need a replacement for this as well. For instance, there might be text in the footer that is written into the template, and we use a hook to control which language is shown.
Hello there,
Unfortunately, we don’t have a migration plugin from WP Globus to WPML. In that case, you will need to manually (or code) migrate your translated contents into WPML.
Developed a simple website with 4 web pages using Betheme. Need to make the site multilingual (in Dutch). Each page has already been translated by a human and now both – Dutch and English versions – of each page exist. Assume that at this point we need a customized header and footer for each language. Can I use the Multilingual Blog version to accomplish the job?
Hello,
BeTheme is compatible with WPML: https://wpml.org/theme/betheme-2/
You need the CMS package to use WPML with BeTheme (the Blog package won’t allow you to translate the header and the footer).
From what I understand, you seem to have a mix of languages on your site which is an issue. If you have pages in both languages, you will need to do some more work before you start using WPML for translating your content. Let me explain how WPML works. After activating the WPML plugin, WPML will detect the WordPress language of your site and make it your site’s primary language. All your existing posts and pages will be assigned to this language. Suppose your site’s WordPress language is English now. After installing WPML, the all your posts will be assigned to English. Including the posts you wrote in Dutch, those will get English language assigned by default too. You will need to change the language for each of such post/page to Dutch. You can do so by opening the page/post in the WordPress editor and changing the language in the sidebar settings of the WPML section.
Hello,
Our site requires the ability to duplicate pages, for our translations to be added directly on the duplicated web page. Can you please confirm if this is possible with the Multilingual Blog plan? We would also need to use three different languages, can you confirm that this service allows three language translations?
Hello Kristina,
by duplication do you mean pages to be available under different URLs?
Yes, that’s possible with the Block package too. WPML, when translating a page/post create a new copy of this page/post but assigned to a different language.
And, yes, you can add three languages as well (actually as many languages as you wish).
Hello, Is it possible to define different language meta data link : description and keywords for each different language product in this version of Multilingual CMS plugin for wordpress woocommerce? we want to get a better SEO for all languages online shops.
Thanks
Hello Stefan,
Yes, that’s possible provided you added those meta data using one of the popular SEO plugin we are compatible with. You will need to install an extra WPML plugin for that: https://wpml.org/documentation/related-projects/wpml-seo/
I currently run an Woocommerce website that sells products targeted at the German market. As I plan to expand my product range and enter new countries, my goal is to create an international website. I want to focus on 4 languages in the language switcher and have a currency selector.
While translating the website is straightforward, I want to have the possibility to create a unique front page for my German market site. This is because I have German-specific products that I don’t want to show on the French frontpage, and vice versa. And I would like to show particular images of promotions and banners targeted specifically at the German market, which I wouldn’t show to the French market, and vice versa.
Is this possible with the WPML plugin?
Hello Rob,
Yes, you could achieve that translating your pages manually as explained on this link:
https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/
However, keep in mind that users could always switch languages and access to other languages. If you need to block or redirect users according to an IP, you could use a plugin like WPML Redirect Based on IP Country.
https://wpml.org/plugin/wpml-redirect-based-on-ip-country/
I am considering making the large financial effort to purchase your app for our family history website (Spanish plus two languages) for the first year and then renewing manually only if and when when it becomes absolutely indispensable. We tried to use Weglot but cannot afford it.
Could you please guide us with these questions:
1. How do I give access to our web developper?
2. Is there a support forum where users can help each other with manual updates in the future?
Thank you,
Vicente
Hello
1. You asked: How do I give access to our web developer?
You will need to either provide the developer your wpml.org account credentials so that they can get a sitekey for your site at time of install — OR — you will need to register the site you are going to translate in your wpml.org account and then provide the sitekey you generate for the site to your developer so that they can do the install.
More on sitekeys here: https://wpml.org/account/sites/
Once you have a sitekey registered for the site, you can download the OTGS installer plugin from your account and provide this zip file along with the sitekey to your developer so that they can install the required WPML plugin and any addons needed.
2. You asked: Is there a support forum where users can help each other with manual updates in the future?
As long as your subscription is valid, you will have access to the WPML Support Forum and be able to read helpful archived support tickets. Access to WPML CMS updates are limited to valid subscription holders only.
I hope this answers your questions.
What is the cost to translate this website to 3 different languages?
How much work is involved it to do this to completion?
Please provide me with examples of websites that use your plugin.
Do you have a service where you do it for us?
Will this plugin crash the current site?
Hello
I will try to answer your questions as you presented them.
Answer: It depends on if you plan to do the translations yourself or if you plan to use an automatic translation engine. If you use a translation engine, then it will depend on which translation engine you choose as there are different pricing schemes for each as well as supported languages. Finally, of course, it depends on how many words you plan to translate.
For automatic translation, we have a pricing simulator to give you an idea of what your site translation can cost here:
https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ (look in the FAQ section)
For manual translation, your pricing is limited to the yearly subscription cost which is not dependent on the number of languages you translate to. For more information on the pricing please refer here: https://wpml.org/purchase/
The work required to complete an entire site translation involves these general steps and is independent of which translation plugin you select:
For a small site, this may all go quite quickly. For a larger site with many apis or external links, this may go more slowly. The important thing is that you evaluate your particular site needs and have the right resources lined up before you start.
Will this plugin crash the current site?
We hope not. But, as the wordpress world is quite extensive with many plugins trying to cooperate in the same space, this sometimes happens if there is a compatibility issue with an installed plugin or if your system does not meet the minimum system requirements to run our plugin:
https://wpml.org/home/minimum-requirements/
For this reason we publish a list of tested compatible themes/plugins here: https://wpml.org/theme/ and here: https://wpml.org/plugin/
If your plugin/theme does not appear in this list, it does not mean that it will not work with WPML but it can mean that there may be some compatibility hiccups. We would recommend, in this case, that you check with the plugin/theme author about WPML compatibility and/or that you set up a staging environment to test the installation before doing any translation work.
Please do take the time to read all the links I have provided which are all available on our website. Thanks.
I’m looking for a solution where I have one wordpress site with many domains pointing to it.
For example the root domain – test.com
domain 1 – test1.com
domain 2 – test2.com
I would point each domain using stealth forwarding so that it appears test1.com is the root domain when accessed and the same for test2.com.
What I need to accomplish is to set test1.com urls to one language, French for example and test2.com to russian for example.
Do your plugin allow me to customize the default language based on a url?
If yes, how much does the plugin cost?
thx
-Sherry
Hello
Yes, we accommodate language per domain. Please read more about the URL formats here:
https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/#a-different-domain-per-language
For pricing information, there are 3 subscription levels depending on your needs. You can read more here:
https://wpml.org/purchase/
I hope this answers your questions
Hello,
I am making a multilingual site for my client. I want to use WPML, but there is something I wondered about before. When 1 year is up, can I continue to use the plugin? Do I just not have the opportunity to update?
Thanks
Hello
That is correct. You can continue to use the plugin but you will not be able to access automatic translation services. You will be able to display all created translations and create new translations manually (without acccess to any translation engines).
This is detailed here: https://wpml.org/faq/will-my-site-stop-working-if-i-dont-renew-wpml/
I hope this answers your concern.
Hi,
I have just purchased wpml. However, there is no file in downloads section. Could someone help me please?
aleksandar
Hello
You should see the following
https://tinyurl.com/2y2qk4zh
If you select the caret icon, you will get the list of plugins your subscription level has access to. If you have purchased the CMS license, then there will be a long list. The BLOG subscription may not have any as it only gives access to WPML CMS plugin.
If you don’t see the screen in the tiny url, then please open a support ticket: https://wpml.org/forums/forum/english-support/
If you think there is a problem with your account status, please write here: https://wpml.org/home/contact-us/contact-form/
As this is the presales forum for people who are not yet clients, it is not the right place to seek support.
Hi
Thank you for fast reaction.
There is still nothing in the download section. But wpml is paid. There is not Quick and Easy Installation nor Dowload wpml manually section like it is shown on the https://tinyurl.com/2y2qk4zh
Please help.
Aleksandar
As I wrote, you will need to contact the Accounts Team using the contact form: https://wpml.org/home/contact-us/contact-form/
From Presales, I have no access to your account information.
Just to make sure you went here? https://wpml.org/account/downloads/
Hello Aleksandar,
We are sorry for this. We have updated your account. Please check and confirm here or via email.
Thanks,
Dear Ms/Mr,
Visiting the https://wpml.org/purchase/ page I noticed that at least I have to buy three licences for three different websites. Is that correct? Isn’t there any option to get just one?
Thanks for your assistance,
Michelangelo
Hello,
Thank you for your interest in WPML.
If you plan to use WPML on three different websites, you need to buy only one package, named “Multilingual CMS”. It allows you to install WPML plugin on 3 websites. This is indicated on the purchase page: in the row entitled Websites (3 production). The row also says that you can add 9 more websites which you can register as testing/development websites. Website registered as development will have a small banner in your site footer indicating this is just a test site.
We need a plugin to convert our website if needed to spanish. I was told by Elegant Theme (DIVI Authors) to use your plugin. How does this work and can I just buy the basic one for 39 euros or $49 US Dollars per year? Is that what it will cost?
I simply would like the site to be in English but perhaps in the header or upper right corner if they want to click “Convert Site to Spanish” they would have that option? That’s all I need just automatic translation on the entire site if they need it. Let me know which version and how many US Dollars each year. Lauren B.
Hello,
Thank you for your interest in WPML. If your site uses DIVI, you have to use the 99 euros package (Multilingual CMS) I’m afraid. The Blog package doesn’t include automatic translation features and is meant only for simple websites (like Blogs or simple sites not using page builders).
You need to translate the site on your WordPress admin first (I mean do the backed work) to make it available in Spanish for your end users. It won’t happen with a click of a button, it’s a process. You don’t have to translate all of your pages immediately. If you buy the CMS package you will receive 90 000 translation credits within the package which will allow you to translate 45 000 words. If you need more credits, this page explains your options: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
Renewals are optional and needed for plugin updates and getting our support assistance, they cost 74 euros per year, you can cancel at any time and still use the plugin. I hope this helps.
Hi!
I’ve bought a WPML Multilingual CMS on November 7, 2023 (invoice no.: 14744041).
The license should be active until November 2024, still I can’t have direct tech support, nor I can’t change some of the settings in WordPress / WPML.
What am I missing?
Thanks,
Sabi
Hello,
Your subscription expired in February 22, 2024. You first purchased WPML (the Blog package) in February 22, 2023 and that’s why it expired after the first year. What you did in November was an upgrade to the CMS package. This is when you paid only the difference between those two packages. You need to buy WPML again in this case. You can keep your old user/account, simply log in and purchase again.
Hi, just wondering if you have any nonprofit/NFP pricing for your products? Specifically the Multilingual CMS. Thanks, Stephen
Hello,
Yes, we support non-profit organisations with a 50% of discount. Please use this form to apply: https://wpml.org/home/contact-us/contact-form/
Hello, my default website language is English but the blog posts are in German. Do I have to manually translate my blog posts into the default website language first so that WPML works corrrectly?
Hello,
If your default (WordPress) language is English when you enable WPML it will assign all your existing posts to English because it assigns them to the site’s default language. Changing your WordPress language to German should help, before you start using WPML. You can do so from your WordPress settings.
Hello,
I would like to ask if when buying the plug in its a one off cost? or is this a yearly cost?
Thank you very much.
Hello,
When you buy WPML, a subscription will be establish with yearly renewals, which you can cancel at any time and your plugin will continue working and you can keep the translations. Renewals are for receiving plugin updates and our support assistance. If you renew on time, you will receive 25% of discount.
Agnes, thank you very much for your help. If I continue to keep the default language of WordPress in English and the blog posts are in German, WPML cannot translate the blog posts into other languages because they are not in English. So the solution is either to set the default language of WordPress to German or, if i continue to use the default language English, to first manually translate the German blog posts into English.
Hello,
WPML can translate from German to English as well. It’s importnat that before you start using WPML, the language of your WordPress site matches and represents the language of the content of your posts. So if your site’s posts are in German but the language of your WordPress site is English, please change the language to German before you start using WPML. Then, when you install WPML, WPML will detect German as your site primary language and you will be able to translate from German to English both manually or automatically. If you want, you can even ask for help on our support forum soon after buying WPML but before activating it.
With this e-mail address I had a lifetime licence purchased. Now, I cannot access it anymore. The account seems completely gone. When trying to retrieve a lost password, it tells me the account does not exist.
Hello,
We don’t delete old accounts (unless someone asks us to do so). I checked your email in our system and there is no subscription/account registered with this email address. However when I checked your domain (the last part of your email address, the one you used to post this comment) I found your site registered with a different user account and with a different email address. I cannot share the email address in public comments but please try to reset the password with the following user: martijnd-4. Or you can write to us via this form: https://wpml.org/home/contact-us/contact-form/ for details. There is a Lifetime account for martijn but with a diffrent email address.
Please I require a refund of the last charge to my account, since it is installed on a WordPress that said project was abandoned more than a year ago and apparently the person did not cancel the subscription. Thank you
Hello Gustavo,
Please submit a refund request here and we will process it soon afterwards https://wpml.org/purchase/refunds/‘>https://wpml.org/purchase/refunds/
You need to log in to your WPML account. If you need any further help, please contact us directly on hello@wpml.org
Kind regards,
We want to make our website as multilingual website with Arabic option. Do we have the possibility to do automatic translation. We want to translate text, images, menus, widgets etc. If yes then could you please share the available options and pricing for the same. We noticed that WPML’s automatic translations are powered by Google, DeepL, Microsoft.
We noticed from DeepL support that DeepL api does not support automatic Arabic translation
Hello,
That’s correct, DeepL is not supported for Arabic. You would need to use Google Translate or Miscrosoft: https://ate.wpml.org/mt_langs
Here’s the pricing for credits: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ You can see the credit calculator at the bottom of the page: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#calculate-your-cost
The pricing for the plugin (including our support) is here: https://wpml.org/purchase/
Yes, you can translate text, images, menus and widgets.
Hello,
My apologies but I was wrong saying that Arabic is not yet supported for DeepL. It is supported, I just tested it: https://translation-reviewers.otgs.work/abdullah/ar/%d8%b5%d9%81%d8%ad%d8%a9-%d8%a7%d9%84%d8%a7%d8%ae%d8%aa%d8%a8%d8%a7%d8%b1/
At this page https://developers.deepl.com/docs/resources/supported-languages you will see the following note:
but WPML is already integrated with Arabic because we need only text translation.
Hi there, I m going to set-up a wordpress site in 3 languages, German, English and French.
How is the procedure? Should I start with one language (with WPML requirements in mind), finalize everything and then install your plug-in and translate it to the two other languages?
Or would it be better to install WPML at the very beginning?
Cheers, Elle
Hello Elle,
Please check here to see how WPML works https://wpml.org/documentation/getting-started-guide/
If you have any further specific questions please let me know here or contact us directly on hello@wpml.org
Thanks,
Hello.
I would like to know if I can pay once yearly for any plans.
I don’t want to pay monthly, but yearly all of it once a year.
Thank you.
P.D. “Do you accepts PayPal?”
Hello Tony,
Thanks for your interest. All WPML subscriptions have a yearly renewal fee. We don’t have monthly fees for the subscription. Maybe you’re mixing it with the automatic trnalsation subscription, which is a different service and a different billing system?
More info below https://wpml.org/purchase/
https://wpml.org/documentation/automatic-translation/how-to-sign-up-for-pay-as-you-go/
Please let me know if this helps.
Thanks,
I’ll be using WPML strictly for product demonstrations via WordPress. I stand up and tear down dev sites in Pantheon all the time – none of these are ever published for production use. Am I going to run into licensing limitations under the CMS plan?
Hello there,
It will depend on your kind of license. For example, if you are using our Multilingual CMS, you can use 3 production and 9 development registration keys simultaneously. Otherwise, you will need to delete and create different WPML keys in order not to pass that number.
Finally, if you think that you will need more than those registration keys simultaneously, you can consider our Multilingual Agency plan.
Regards
Hola,
hace unos días compré wpml, lo instalé, configuré y mi sitio sufrió grandes pérdidas. Todo lo que había puesto que estaba de alguna manera personalizado con mi propio código css se perdió, desapareció. Me asusté tanto que lo desinstalé y pedí el reembolso.
Ahora me planteo de nuevo volver a comprar e instalar e intentar arreglar todo aquello. Mis pregunta son:
¿es posible que el Wpml sea incompatible con mi tema, el cual es WPResidence?
¿es posible que Wpml no admita código personalizado, por eso desapareció de mi web todo lo que estaba afectado por este código?
Muchas gracias
Hola Pilar:
Gracias por volver a contactarnos. WPML funciona bien con WPResidence.
https://wpml.org/theme/wpresidence/
Puede ser que las personalizaciones hayan ocasionado los problemas técnicos. En este caso, te sugiero que abras un ticket en el foro, y nuestro equipo técnico podrá ayudarte.
Si vuelves a comprar una suscripción, tienes 30 días nuevamente para volver a probar WPML, y pedir un reembolso si no funciona.
Saludos,
We have a pro license for WPML, but are currently using WP Globus. It is glitchy and the customer support is terrible. We would like to move away from WP Globus and use WPML exclusively, but the whole site is already in three languages, in WP Globus. We have a lot of custom fields that use WP Globus’ syntax, as well as pages, posts term descriptions, menu titles and so on. We are also using the plugin to translate strings so we would need a replacement for this as well. For instance, there might be text in the footer that is written into the template, and we use a hook to control which language is shown.
Is there a way to move from WP Globus to WPML?
Hello there,
Unfortunately, we don’t have a migration plugin from WP Globus to WPML. In that case, you will need to manually (or code) migrate your translated contents into WPML.
Developed a simple website with 4 web pages using Betheme. Need to make the site multilingual (in Dutch). Each page has already been translated by a human and now both – Dutch and English versions – of each page exist. Assume that at this point we need a customized header and footer for each language. Can I use the Multilingual Blog version to accomplish the job?
Thanks
.
Hello,
BeTheme is compatible with WPML: https://wpml.org/theme/betheme-2/
You need the CMS package to use WPML with BeTheme (the Blog package won’t allow you to translate the header and the footer).
From what I understand, you seem to have a mix of languages on your site which is an issue. If you have pages in both languages, you will need to do some more work before you start using WPML for translating your content. Let me explain how WPML works. After activating the WPML plugin, WPML will detect the WordPress language of your site and make it your site’s primary language. All your existing posts and pages will be assigned to this language. Suppose your site’s WordPress language is English now. After installing WPML, the all your posts will be assigned to English. Including the posts you wrote in Dutch, those will get English language assigned by default too. You will need to change the language for each of such post/page to Dutch. You can do so by opening the page/post in the WordPress editor and changing the language in the sidebar settings of the WPML section.