Problem: The client is experiencing an issue where purchased translation credits for totara.com are visible in the WPML Account but are not reflected in Translation Management -> Tools. Solution: If you're facing this issue, we recommend you unregister and then re-register your WPML plugin. Here are the steps to follow: 1. Log in to your WPML.org account and go to the Sites page. 2. Delete the existing site key. 3. Log in to your site, navigate to Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link. This will generate a new key for your site, and you can also assign the credits using that popup. 6. Copy the key, paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is trying to translate their site to Arabic using WPML and wants to display the prices with Arabic numbers. Solution: We have analyzed the request and are currently assessing if other clients are experiencing the same issue. As of now, we do not have sufficient data to decide on creating a feature for this request, and we have postponed the solution for future releases. Unfortunately, there is no set deadline for this as it depends on various factors.
If this solution becomes irrelevant due to updates or if it does not apply to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are testing whether the REST API is enabled or disabled and despite receiving a positive JSON response from https://angeldiver.pro/wp-json/, WPML still indicates that the REST API is disabled. Solution: We have identified that WPML can sometimes incorrectly report that the REST API is disabled, which is a known issue of false negatives. The crucial aspect to check is whether the API endpoints are accessible. Since you confirmed that the endpoints you tested are accessible, this indicates that the API is functioning correctly. You can safely disregard the WPML message stating that it's disabled.
If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket.
Problem: You are using WPML with the BeTheme theme and WooCommerce, and have encountered an issue where the currency display in a product quickview popup does not update to the selected currency (e.g., Euro - EUR) and instead shows the default currency (Polish Zloty - PLN). This issue occurs despite the selected currency displaying correctly across the rest of the site. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Ensure you make a full backup of your website. 2. Open your functions.php file. You can do this in Appearance > Theme file editor > functions.php. 3. Add the following code:
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was experiencing issues with WPML on their website where the language flags did not change upon selection, the translations did not display correctly, and the currency displayed was incorrect (ISK instead of DKK). Solution: We discovered that the issues were related to a conflict with the Gtranslate plugin. After thorough testing, it was determined that simply disabling the Gtranslate plugin was not sufficient to resolve the issues. The client needed to completely delete the Gtranslate plugin to fix the problems with the language switcher, translation display, and currency display. Once the plugin was removed, the flags, translations, and currency displayed correctly.
If you're experiencing similar issues, we recommend checking for any plugin conflicts by deactivating other plugins temporarily to see if the problem resolves. If the issue persists or if this solution seems outdated or irrelevant to your case, please visit our known issues page, verify you have the latest versions of themes and plugins installed, and if needed, open a new support ticket at our support forum.
Problem: You noticed that the Italian language was translated with DeepL and is not available with the WPML AI engine, even though the language mappings show it should be possible. Solution: We explain that this issue arises because German is your site's default language. Currently, the WPML AI engine only supports translations from English to German and Italian and vice versa. It does not support translating from German to Italian directly. To resolve this, we recommend enabling another translation engine like DeepL, which can handle translations from German to Italian.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client reported that a translated global form displayed correctly in various languages except English. In English, the form in the popup displayed in other languages, despite the footer form showing correctly in English. Solution: 1) We updated the translation of the header template in the default language, which resolved the issue with the popup form not displaying correctly. 2) The footer form was functioning correctly without any modifications. 3) We resolved the form translation issues through WPML-> String Translation.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: You are trying to make your Hungarian language site multilingual using WPML, but you're facing issues with post categories. Specifically, new 'news' posts are being marked as 'uncategorized' because the default language for your basic post category is set to English instead of Hungarian. Solution: First, you need to manually edit the category where the language issue exists. From the edit screen, change the language of that category to Hungarian. If you have already created a category in English and translated it to other languages, you will need to delete all translations of that category. After deleting, translate from the Hungarian category to other languages, ensuring to name them distinctly for easy identification.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client was unable to see the expected 926 translation credits on totara.com, as they had disappeared and were showing as 0 on both totara.com and the staging site. Solution: 1. We asked the client to navigate to the site where the credits were needed, go to WPML > Support > Troubleshooting, and share the ID under 'Your Automatic Translation account id is'. 2. Once the client provided the ID, we moved the credits to the specified site. The client was then able to see the credits by going to WPML > Translation Management > Tools.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are trying to automatically translate all existing meta information of images on your site independently of other content. The existing documentation only covers translating meta information along with other content. Solution: Currently, it is not possible to translate image meta information independently without associating them with some content. We recommend attaching the images to a single post or creating a test page, adding all images there, and then translating that page. After translation, if desired, you can delete the test page.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If you still face issues, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: You are unable to translate the words 'ingredients' and 'advice' on your product page. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Go to WPML -> String Translation. 2. Enable the Auto-register strings option. 3. Visit a product in the default language. 4. Return to String Translation. 5. Disable the Auto-register strings option. 6. Search for the 'Ingredients' string and translate it.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing a 404 error on translated product category pages using WPML, it might be due to issues with your permalink settings or slug translations. Solution: 1) Verify that there are translated products within the category in question. 2) Use distinct slugs for different languages; avoid using the same slug, such as "magazine", in both languages. 3) If the problem persists, consider setting up a staging site to isolate the issue. On this site, use the default WordPress theme and enable only the WPML plugins and WooCommerce, while disabling all other plugins. 4) Ensure that all your themes and plugins, especially WPML and WooCommerce, are updated to their latest versions.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: The client was experiencing 404 errors when trying to access translated versions of their pages. The issue was related to the disappearance of translation links in the menu, which seemed to occur intermittently, often after automatic updates. The client had integrated absolute links of the pages into the menus rather than selecting these pages directly in the menu settings. Solution: We recommended that the client delete and recreate all menus in the required languages (FR, EN, DE) and then use the WPML > Synchronize WP menus function to ensure proper synchronization. It's important to note that custom menu items can only be translated using WPML > String Translation or adjusted manually within each menu, as WPML Menus Sync cannot automatically handle custom menu items. For more detailed guidance on translating menus, please visit Translating Menus Documentation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please open a new support ticket at WPML Support Forum.
Problem: The client is experiencing issues with WPML not displaying flags and not showing the latest translations on their website. Specifically, the flags do not change when a new language is selected, and the page does not display the correct translation when English is chosen. Solution: We identified that the issue with the flags not displaying might be due to custom CSS added to the theme. We recommend removing this custom CSS to see if the problem persists. Additionally, for the issue of the page not showing the correct translation when selecting English, we need more details to provide a specific solution.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: You have an English translation of a Member Page with an ACF group field called Member List that includes a repeater field. This field is configured to be the same across languages and is translated into French. In the English version, you deleted a block in the backend from the Member List, but this change did not reflect in the French version. In the French backend, the block displays a message indicating no editable fields are assigned. Solution: First, ensure that ACF field groups are set to not be translatable. Remove any translations of these groups from other languages. After adjusting these settings, check if the issue persists. If it does, test the functionality using only WPML plugins, ACF, and the default WordPress theme on a new dummy test post. This approach helps determine if the issue is related to your custom theme.
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
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