Problem: The client reported that after translating and synchronizing the main menu from English to Italian, the main menu still displayed in English, while the footer menu displayed correctly in Italian. Solution: 1. We recommended increasing the WordPress memory limit to at least 256 MB by adding the following code to the wp-config.php file:
This code should be placed above the line /* That's all, stop editing! Happy blogging. */. 2. After increasing the memory limit, we checked the site configuration and translated the IDs of the menus, which resolved the issue with the main menu not displaying in Italian. 3. For the issue with the footer widgets still displaying in English, we advised creating a separate widget for each language as described in our documentation: Translating Widgets.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists.
Problem: You are trying to translate a pattern on your site and have successfully translated it into SK, but you are unable to send it for translation to EN. This pattern is used sitewide on a massive amount of pages. Solution: Ensure you are following the correct workflow by creating a new job for the pattern at WPML > Translation Management > Dashboard and accessing the translation via WPML > Translations. Please avoid editing translations of templates, template parts, menus and patterns of Block Themes directly inside Site Editor, as this could break your site's display conditions.
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so at WPML support forum.
Problem: You uploaded a .pdf file to WordPress media and then removed it, but the media link is still accessible, and the file is visible on FTP. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Go to the Media Library. 2. Select List view. 3. Switch the language using the top admin bar to "All Languages". 4. Select the file in all languages and delete it. 5. Check if the file URL is still accessible. For a visual guide on these steps, please watch this video.
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for further assistance.
Problem: You are trying to switch a manually translated page to an auto-translated one using WPML. Solution: First, ensure that under WPML > Settings, you have selected the Advanced Translation Editor instead of the Classic one. Next, navigate to WPML > Translation Management, select the page you wish to have automatically translated, choose the languages for the translation, and then send it for translation automatically. Additionally, ensure that you have assigned credits to your site to enable the automatic translation feature. For more details on assigning credits, visit How to Assign Automatic Translation Credits to Your Sites.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML Support Forum.
Problem: The client is experiencing an issue where sub-taxonomies are not displaying in an Elementor widget. This widget is part of the Havezic theme, which has not been tested or made compatible with WPML. Solution: We recommend contacting the theme author to request adjustments in the code to correctly fetch translated taxonomies. If the theme author is willing to make their theme compatible with WPML, they can join our GoGlobal program. We are ready to collaborate and provide assistance once the theme author agrees to work with us.
If this solution does not apply to your case, or if it seems outdated, please check our related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. You can do so at our support forum.
Problem: You are experiencing a database error on your WordPress site, indicated by an error message about problematic data in some tables. Solution: We recommend checking the specific error message and its details on our support forum. You can find a similar issue discussed here: WPML support forum thread. Follow the steps provided in the forum to resolve the database error.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing an issue with WPML while updating translations on your website. After making changes in the main language using Elementor and translating the page with the WPML Editor, the translation is marked as 100% complete. However, the translated page doesn’t display the changes, and the translations sidebar shows a cog icon, indicating a potential issue. Solution: First, ensure that the issue is not caused by a plugin conflict by setting up a staging environment and deactivating all plugins except WPML. If the problem persists, switch to a default theme like Twenty Twenty-One to check if the issue is related to the theme. This step-by-step approach helps identify if third-party code is interfering with WPML's functionality.
If these steps do not resolve the issue, it might be due to the server configuration, specifically the
max_input_vars
setting, which could be set too low. Adjusting this setting on your server might resolve the problem.
If the solution provided here becomes irrelevant due to updates or does not apply to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: Sie versuchen herauszufinden, warum Emojis nicht übersetzt werden und sind besorgt über die lange Wartezeit auf eine Lösung. Solution: Die Lösung für das Problem mit der Übersetzung von Emojis ist bereits entwickelt, aber noch nicht im Live-System aktiv. Dies liegt daran, dass unsere Entwickler derzeit an der neuen Version von WPML arbeiten, die umfangreiche Anpassungen am Editor erfordert. Diese neue Version wird voraussichtlich nächste Woche veröffentlicht. Sobald diese Version fertiggestellt und getestet ist, wird die Lösung für das Emoji-Übersetzungsproblem in einem der kommenden Updates implementiert.
Falls diese Lösung für Sie irrelevant erscheint, weil sie veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.
Problem: The client is experiencing a difference in the menu layout between the English and Danish versions of their website. Solution: We recommend checking if the header was created using the Global Header feature in Divi's Theme Builder. If so, go to WPML → Translation Management, select the header template, and send or resend it for translation. This step should help in completing its translation and ensuring consistency across different languages. For a detailed guide on how to translate theme builder templates using WPML, please visit Translate the Footer Template.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client reported that the page does not display the correct English translation, even though it has been translated through WPML. Specifically, parts of the page that should be in English are still in Danish, and the currency displayed is ISK instead of DKK as set in WPML.
Solution: We recommended that the client first update the WPML String Translation to version 3.2.18. Instructions for updating can be found at http://wpml.org/faq/install-wpml/. If the updates are not visible, the client should click the 'Check for updates' button in the Plugins → Add New Plugin → Commercial tab.
Next, the client should slightly modify the original page, save it, and then navigate to the WPML translation editor to complete the translation. It is also important to back up the database before proceeding.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at https://wpml.org/forums/ for further assistance.
Problem: You are trying to send items for translation using Translation Manager with Crowdin as your translation service. After selecting items and adding them to the Translation Basket, you attempt to send them for translation. However, you receive a 'Rollback jobs... Batch rolled back' message. Solution: First, ensure that the language you are trying to send to Crowdin is properly set up within Crowdin. In this case, the issue was that Spanish was not configured in Crowdin, causing WPML to fail the transmission. If you're experiencing this, we recommend checking the language setup in your Crowdin account.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please visit our known issues page and verify the version of the permanent fix. Ensure you have installed the latest versions of themes and plugins. If problems persist, we highly recommend opening a new support ticket for personalized assistance. You can do so here: WPML support forum.
Problem: You are unable to register WPML on your site due to the error 'Unable to parse data from service response.' You have tried various solutions including checking firewalls, whitelisting domains, deactivating plugins and themes, and reinstalling WPML. Solution: We have unblocked your site. Please follow these steps to resolve the issue: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link. 4. Click the Register WPML link. 5. Click the Get a key for this site link to generate a new key. 6. Copy and paste the new key into the input box and press the Register button to see if this resolves your issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: You have configured the WPML plugin on your website with English and Spanish languages and are encountering several error messages on the Spanish version. These include incorrect function calls related to translation loading and a fatal Stripe exception error. Solution: The translation loading errors are associated with WordPress 6.7. For more details, please refer to the WPML Errata - PHP Error in WP 6.7.
Regarding the Stripe error:
Fatal error: Uncaught StripeExceptionInvalidArgumentException: $config must be a string or an array.
This issue is related to Stripe and is not connected to WPML.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: You are trying to translate a page on your website using WPML, but encounter issues with markers during the translation process. Solution: If you're experiencing issues with markers while translating a page, we recommend that you highlight the first word in yellow and the second word in red. Initially, you might have marked both words in red and then applied yellow to the first word, which does not match the original order. To resolve this, press the "Copy" button to copy the same marker format, and then re-add the translation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to enable a Shop Manager to send strings from the String Translation page for automatic translation, but currently, this option is only available to Administrators. Solution: First, you can set the Shop Manager as a translator or translator manager by navigating to WPML > Translation Management > Translator. For more details, visit WPML Admin Capabilities. If that does not suffice, you will need to adjust their WPML capabilities to manage translation management, string translation, and translations. You can find more information on how to do this at WPML Capabilities Guide. Additionally, consider enabling all related capabilities for WPML and translation, and selectively exclude only those you do not wish to allow, such as installing plugins.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
