Problem: If you're experiencing a 404 error on translated product category pages using WPML, it might be due to issues with your permalink settings or slug translations. Solution: 1) Verify that there are translated products within the category in question. 2) Use distinct slugs for different languages; avoid using the same slug, such as "magazine", in both languages. 3) If the problem persists, consider setting up a staging site to isolate the issue. On this site, use the default WordPress theme and enable only the WPML plugins and WooCommerce, while disabling all other plugins. 4) Ensure that all your themes and plugins, especially WPML and WooCommerce, are updated to their latest versions.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: The client was experiencing 404 errors when trying to access translated versions of their pages. The issue was related to the disappearance of translation links in the menu, which seemed to occur intermittently, often after automatic updates. The client had integrated absolute links of the pages into the menus rather than selecting these pages directly in the menu settings. Solution: We recommended that the client delete and recreate all menus in the required languages (FR, EN, DE) and then use the WPML > Synchronize WP menus function to ensure proper synchronization. It's important to note that custom menu items can only be translated using WPML > String Translation or adjusted manually within each menu, as WPML Menus Sync cannot automatically handle custom menu items. For more detailed guidance on translating menus, please visit Translating Menus Documentation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please open a new support ticket at WPML Support Forum.
Problem: The client is experiencing issues with WPML not displaying flags and not showing the latest translations on their website. Specifically, the flags do not change when a new language is selected, and the page does not display the correct translation when English is chosen. Solution: We identified that the issue with the flags not displaying might be due to custom CSS added to the theme. We recommend removing this custom CSS to see if the problem persists. Additionally, for the issue of the page not showing the correct translation when selecting English, we need more details to provide a specific solution.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: You have an English translation of a Member Page with an ACF group field called Member List that includes a repeater field. This field is configured to be the same across languages and is translated into French. In the English version, you deleted a block in the backend from the Member List, but this change did not reflect in the French version. In the French backend, the block displays a message indicating no editable fields are assigned. Solution: First, ensure that ACF field groups are set to not be translatable. Remove any translations of these groups from other languages. After adjusting these settings, check if the issue persists. If it does, test the functionality using only WPML plugins, ACF, and the default WordPress theme on a new dummy test post. This approach helps determine if the issue is related to your custom theme.
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are experiencing issues with duplicate content, titles, and meta descriptions appearing in SEO scrapes due to the WPML setting 'Translateable if exist, in other cases fallback to original language'. This setting causes untranslated content to appear as duplicate in SEO tools like SEMRush, and the correct canonical tags are not set. Solution: This behavior is expected as it prevents penalties for having the same content in multiple languages. WPML informs Google about the default content, allowing Google to ignore duplicate content on secondary language pages. Once you translate the content into the secondary language, it will no longer appear as a duplicate. We recommend using Google's tools to check this, as third-party tools may show different results. For more information on displaying untranslated content, visit Displaying Untranslated Content on Pages in Secondary Languages.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: If you're experiencing issues where your translation job remains 'in progress' and the translated page does not appear on your website, it might be due to an error in the translation tags used. Specifically, incorrect tags can create an invalid XLIFF file, preventing the job from being saved. Solution: We recommend making a small update on the default language page and saving it. Then, attempt to re-translate the page, ensuring that you use the correct tags. This should resolve the issue with the translation job.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so at WPML support forum.
Problem: The client is trying to stop the automatic translation process, but despite having it disabled, the translation continues. The client also noted that these items do not appear in the jobs tab. Solution: If you're experiencing issues with stopping automatic translation in WPML, we recommend checking the following resources for guidance:
Additionally, if you see a notice related to automatic translation that doesn't disappear, this might be due to a known issue. Please follow the steps outlined in this existing ticket to resolve the problem.
If the solution provided here is outdated or does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: You are developing a site and need to set different prices for products based on the user's country. Solution: We recommend using WPML to set currencies based on location, although it does not support setting different prices for products based on location directly. For detailed guidance on setting up multi-currency features, please refer to our documentation: Multi-Currency Support in WooCommerce. For specific price adjustments based on the user's country, we suggest using a third-party plugin like Price Based on Country for WooCommerce.
If this solution does not fully address your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket with us.
Problem: The client is experiencing issues saving and translating pages using WPML and Visual Composer, encountering a PHP Fatal error. This error is related to a protected method invocation in Visual Composer when integrated with WPML. Solution: We recommend following the steps outlined in the WPML errata for resolving issues with Visual Composer and PHP Fatal errors. First, ensure to back up your database before making any changes. You can find the detailed instructions here: Visual Composer Fatal Error when translating a page in PHP 8.0.x.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is inquiring about the compatibility of a theme called 'Insuraz' with WPML, but it is not listed in the official WPML-compatible theme repository. Solution: We recommend contacting the theme's support team directly or checking their public support forum for more information on compatibility with WPML. It is common for themes and plugins to claim compatibility with WPML, but sometimes they are only partially compatible.
If this solution does not resolve your issue or seems outdated, please visit our known issues page at https://wpml.org/known-issues/ and verify that you have the latest versions of themes and plugins installed. If the problem persists, we encourage you to open a new support ticket with us for further assistance.
Problem: You are trying to register your site using WPML and encountered a cURL error 28. Solution: First, ensure that SELinux is disabled, as its status will not impact the httpd_can_network_connect setting. Next, to diagnose the issue further, attempt to connect to a third-party host using custom code. You can use the
This test will help determine if the issue is specific to our domains or a broader problem affecting all domains.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is experiencing issues with WPML where after translating a page, the products are duplicated in the translated language. Additionally, images in the product description are not being transferred or displayed correctly in the translated products. Solution: We recommend the following steps to resolve the issue: 1. Ensure that all images are uploaded directly to your website and are not linked externally. 2. Manually assign these images to your products on the primary language page. This setup ensures that when products are translated, the images will be correctly copied over to the translated versions. 3. Replace the images in the product descriptions as well. This can be done by editing the product in the primary language and ensuring all images are correctly linked and displayed before translating. 4. If images are still linked externally in some products, correct this by ensuring all images are stored locally on the server. After making these corrections, delete the existing translations and retranslate the products. This should ensure that the images are correctly copied into the secondary language descriptions.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: You are trying to send translations for a form created in Gravity Forms and encountering a forbidden error when attempting to create a job in ATE. Both translators involved are Admins on the site. Solution: We recommend checking with your hosting provider or security plugin to ensure that connections to wpml.org and ATE.wpml.org are allowed. This step is crucial as the issue might be due to a blocked connection from your side.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at our support forum.
Problem: The client is experiencing difficulty with users switching languages via the language switcher in the navigation menu. They want to display both Dutch and English flags next to each other in the main menu. Solution: We recommend customizing the Language Switcher to display both language flags next to each other in the main menu. You can find this option under WPML > Languages > Menu Language Switcher. For detailed guidance, please refer to our documentation: Language Switcher Options.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum at WPML Support Forum.
Problem: You want to translate the standard post slug set under settings > permalinks. Solution: We recommend following the suggestions provided in these threads:
These resources may guide you through the process of achieving the required results.
Please note that the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
