For some of the posts (some work correctly) during save of translated posts ACF repeater fields are not save correctly in the database making the theme unable to display content.
Solution:
We also have a known issue syncing repeater fields between the original page and the translation. Please read our known issue page about this and check if this is the case you are facing.
Problem:
When using a professional translation service you can't cancel jobs in progress. That's because the agency might be already working on the translation.
Solution:
In that case you need to contact directly the agency/translation service and ask them to cancel the job from their end.
Problem:
The client had some troubles translating JetSmart Filters. He was following the documentation but couldn't find "Custom Field Translation" in WPML's menu.
Solution:
The client had a blog license that only allows you to translate default WP content such as Posts, Pages etc...
To be able to translate Custom Fields you need the Multilingual CMS license. Upgrading solved the issue.
Problem:
I want to display sticky posts in a second language or fallback to the default language with a custom query. Solution:
1. Go to WPML > Settings > Post Types Translation > Set Posts preference to "Translatable - use translation if available or fallback to default language:
2. Use the argument below for the custom query:
Problem:
Users with editor user role are not able to see/edit translations done by other users and instead redirected to WPML -> Translations page Solution:
- Edit theme/child theme functions.php and place/save the following code in the file. This will allow all Editor users on the site to edit translations done by other users also.
add_filter('wpml_user_can_translate', function ($user_can_translate, $user){
if (in_array('editor', (array) $user->roles, true) && current_user_can('translate')) {
return true;
}
return $user_can_translate;
}, 10, 2);
Problem:
Custom fields were not available for translation.
Solution:
- Set the required custom field's translation preference to translate or copy as required from wp-admin -> WPML -> Settings -> Custom Field Translation
- If you don't find the field there click on "Show System Fields" just below the "Custom Field Translation" heading.
- Edit and update the page with the issue in primary language.
If you are using the Site Editor and add a menu to your template using the Navigation block, you need to send the Navigation Menu to translation via the Translation Management Dashboard. This allows you to use the Advanced Translation Editor to translate the menu items, including the links.
Problem:
After adding the Arabic language, some elements show incorrect alignment.
Solution:
The issue is related to RTL CSS used for Arabic, you can use the CSS :lang() selector to change the alignment or text direction for elements in a specific language. Please check here for more details: https://developer.mozilla.org/en-US/docs/Web/CSS/:lang
Problem:
Translation page design was broken. Translation page sliders was not working and content was all pushed down.
Solution:
- Issue was not related to WPML.
- The Zakra theme setting for pages sidebar layout at Appearance -> Customizer -> Global -> Layout -> Sidebar Layout was changed from third ( sidebar to right ) to No sidebar and the issue is resolved.
Problem:
Accidentally translated some internal links, ATE does not allow to enter an empty translation, so I can not remove the translation.
Solution:
ATE removes link translations if they are the same as the original.
Hence, if you want to delete a translation for a link, so that the secondary language page uses the original link, simply copy the original link to the translation and it will do that.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
