Problem: You are trying to manage your WPML credits and are facing issues with removing credits from http://cdpr-ca.lndo.site to reassign them to other sites. Additionally, https://dev-cdpr-ca.pantheonsite.io/ is not showing under 'Sites Using Prepaid Credits'. Solution: For the site http://cdpr-ca.lndo.site, we have moved 81406 credits to your wpml.org account. You should now see these credits in your account. For https://dev-cdpr-ca.pantheonsite.io/, please follow these steps to unregister and register the site again: 1. In the admin of https://dev-cdpr-ca.pantheonsite.io/, go to Plugins → Add New and click the Commercial tab. 2. Click the 'Unregister site' option and approve. 3. Delete the currently registered site with the problem from your account here: https://wpml.org/account/sites/. 4. Then, back on your in the commercial tab, press the 'Get a key for this site' option. A new tab will open on your wpml.org account. 5. Reregister your site again and copy the new key. 6. Back in the admin, insert the new site key, and click the Register button. You may need to log out and log in from your wpml.org account to see the change.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You have a lifetime WPML account and are trying to locate the free credits associated with it. You are unsure if these free credits apply to lifetime accounts or only to new membership models. Solution: We want to clarify that the free automatic translation credits are only available with our Multilingual CMS and Multilingual Agency subscriptions. If you have a lifetime account, these free credits do not apply. However, you can still benefit from automatic translation by selecting the Pay-as-you-go option, where you will receive the first 2,000 credits for free. For more details, please visit our documentation on automatic translation pricing.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: The client is experiencing an issue where switching the website language from English to Italian does not work. The language switcher does not show Italian, and a '#' appears in the URL when switching to English. Solution: We recommend checking if the language switcher is enabled in your WordPress dashboard. Please navigate to WPML > Languages and ensure that the Footer language switcher is active. If the problem persists, it may be related to custom functions that were recently modified or updated. Since these are not related to WPML, we suggest proceeding with debugging these custom functions independently.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The client was experiencing an issue where the dashboard language in Arabic was not changing to English, despite the language settings being adjusted. Solution: We recommended the client to check and configure the Language option in their WordPress Profile. Specifically, we suggested unchecking the "Editing language" setting, which resolved the issue, allowing the dashboard to display in English while set to Arabic.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not resolve your issue, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: You are unsure about the functionality of the Duplicate options in WPML's Media Translation. Solution: The 'Duplicate' option in WPML means that WPML will create a separate database entry for each image in each language. This results in one entry inside the media library for the media in each language, while using the same source file across all languages. For more detailed information on how to manage media translations, we recommend checking the WPML Media Translation documentation.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.
Problem: You are encountering a deprecated error and headers already sent issue on your login page when debug mode is enabled in a WPML environment. The specific error message is: 'Deprecated: trim(): Passing null to parameter #1 ($string) of type string is deprecated in /var/www/html/wp-includes/class-wp-user.php on line 216'. This is followed by a failure to load the page due to 'Cannot modify header information - headers already sent by ...'. Solution: We recommend updating your WPML to the latest version as this issue should be resolved in that update. Before updating, ensure to back up your site. If this solution does not apply because it is outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: You are experiencing an issue where the Advanced Translation Editor (ATE) displays 9 images for translation, but only 5 images are visible on the frontend page. Solution: This discrepancy may occur if media was previously part of the content and then removed. To address this, follow these steps: 1. Navigate to your media library, switch to list view, and detach the media files from the content. This action will not remove the images from the content. 2. Go to WPML > Settings > Media Translation and uncheck the option "Translate media library texts with posts". This should resolve the issue temporarily. 3. For translating meta information, you can use WPML > Media Translation or directly inside the media library by changing the admin language in the top admin bar.
If this solution does not fully resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with viewing category and product pages in the Norwegian language on their WooCommerce site after following previous advice. The images aren't synced across languages, which might be causing the problem. Solution: We recommend the following steps to resolve the image synchronization issue: 1. Navigate to WPML > Support > Troubleshooting. 2. In the Cleanup section, select "Products" from the dropdown and click the "Synchronize Post Taxonomies" button. 3. Go to WooCommerce > WooCommerce Multilingual > Status tab, scroll down and click the "Troubleshooting" link. 4. Select the options as shown in this screenshot and click "Start". 5. After the process finishes, clear your site and browser caches, and check again. If the issue persists, navigate to WPML > Settings, scroll down to the Media Translation section, select the options shown in this screenshot, and click on Start. Clear the caches again and verify the results.
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is trying to make the WP Bakery 'read more' button multilingual, but it is not displayed in the translatable item list while using the The7 theme. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML > String Translation. 2. Search for the 'read more' button text. 3. If the text appears in the results, add the translation by clicking the '+' icon. 4. Clear the caches from your site and browser, then check again. If the button text still does not appear, it's possible that the Button module used does not support translation. Please check if the Button module is part of the default Visual Composer page builder or if it belongs to the The7 theme. This information will help us provide further assistance.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client needs to change the WPML key for a new domain after transferring their site. Solution: If you're experiencing this, we recommend you follow these steps: 1. Log in to your WPML account and navigate to the Sites page at https://wpml.org/account/sites/. 2. Delete the existing site key. 3. Create a new subscription key for your site. 4. Go to your Site Dashboard, then to Plugins >> Add New >> Commercial tab. 5. Click on the “Unregister WPML from this site” button. 6. Register with the new site key and refresh the page.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client was concerned about the unusually high number of credits (over 90,000) showing on their WPML account and was worried about potential extra charges. Solution: We contacted our development team to investigate the issue. It was confirmed that the high credit count was a mistake on our end. We assured the client that these extra credits will remain on their account and they will not be charged additionally for them.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also advise checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: The client needed to add a reviewer process to a translation task that was already completed and published but found no function in WPML to add reviewers to completed tasks. Solution: We explained that once translations are published, they cannot be reviewed in the same way as before publishing. However, the client can still open the translation in the Translation Editor to review and update the content. If the client wants someone else to review the translations, they must add that person as a translator. The new translator can then access the Translations Queue to review and update translations as needed. For detailed instructions on setting up a reviewer, please visit the following link: https://wpml.org/documentation/automatic-translation/how-to-review-automatic-translations-on-your-site/#adding-other-reviewers-to-your-site
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client is using WPML with WooCommerce Multilingual & Multicurrency and has successfully translated the STORES URL, but the PRODUCT BASE SLUG remains the same even after translation. Solution: If you're experiencing this issue, we recommend checking if the French slug is already in use for another product category base, post type, endpoint, or taxonomy. If it's not, please follow these steps: 1. Navigate to WPML > String Translation. 2. Search for the English product-base slug and delete it if found. 3. Go back to WPML > String Translation and scroll to the Post Type Translation section. 4. Under the "Products" post type, click on the link labeled Set different slugs in different languages for Products and set a French slug for the product post type. 5. Save the changes and verify if the product base appears correctly in French.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to replace an embedded YouTube video with an image on a translated page using WPML. Solution: To replace the embedded video, please follow these steps: 1. Go to your site's backend. 2. Navigate to Pages and switch to the other language using the top black bar. 3. On the translated page, hover your mouse over and select "Edit with Elementor". 4. Use Elementor's visual builder to replace the YouTube video with an image.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client has activated WPML but is unsure of the next steps for translating their website. They expected the plugin to automatically duplicate all website pages for English translation, which did not happen. Solution: We explained that the client purchased the 'Multilingual Blog' membership, which does not include 'WPML String Translation' or 'WPML Translation Management'. This membership allows for manual translation of posts, pages, and other content types but does not support automatic duplication or translation of content built with page builders or theme strings. For capabilities like automatic translation, content duplication, and managing translations via a translation management system, the client needs to upgrade to the 'Multilingual CMS' tier. Details on upgrading and the features of different memberships can be compared here: https://wpml.org/purchase/ After upgrading, the client can download the 'WPML String Translation' from their WPML.org account here: https://wpml.org/account/downloads/ To duplicate content, navigate to WPML > Translation Management, select the content in bulk, and choose to duplicate it. The procedure is detailed here: https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/
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