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Topic	Voices	Posts	Freshness
String translations marked as finished, but are not 1 2 Started by: jjH in: English Support Quick solution available Problem: The client reported an issue where translations appeared to be missing, as when clicking the translate icon for texts marked as finished, the translation field would initially show empty for about a second before displaying the correct translation. This issue was mostly concerning WooCommerce order emails, invoices, and a newsletter plugin. Solution: First, we suggested that the delay in loading translations could be due to a large number of strings in the database. We recommended taking a backup and then using the "Cleanup and optimize string tables" option in WPML > Support > Troubleshooting. Additionally, we asked the client to provide WPML debug information for further troubleshooting, which can be found here: https://wpml.org/de/faq/provide-debug-information-faster-support/. Secondly, we noticed a dialog on the client's staging site at WPML > Lokalisatie van thema en plug-ins indicating that WPML had detected new or modified MO files. We advised completing this dialog by marking all checkboxes to allow WPML to create custom language files on the server. We completed this task on the staging site and also deactivated a potentially conflicting plugin and enabled a payment method for testing purposes. After these steps, the issue with email translations appeared to be resolved. Lastly, regarding the concern about email translations and stock synchronization, we clarified that WordPress and WooCommerce consider the user's language declared in their profile. We reassured the client that as long as clients receive emails correctly, there should be no issue. We also advised checking WooCommerce > WooCommerce Multilingual & Multicurrency > Status for any configuration issues and to send a screenshot if there were any questions. If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket: Contact WPML Support.	2	19	1 year, 6 months ago jjH
Translating Advanced Tab and Advanced Toggle on elementor Started by: wisecompanyL in: English Support Quick solution available Problem: The client is experiencing difficulties translating content within a widget using the ElementsKit plugin. The content is inside an element and edited in a separate window, which complicates the translation process. Solution: We recommend following the guide provided by ElementsKit for translating widgets with sub-elements. This is necessary because items like the Advanced Tab are considered elements, and any content added under that tab is treated as a sub-element. Here is the step-by-step documentation provided by ElementsKit: https://wpmet.com/doc/translate-ekit-widgets-with-sub-elements/. If this solution does not apply to your situation, or if it seems outdated, please do not hesitate to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.	2	6	1 year, 6 months ago wisecompanyL
Elementor Product Archive (Shop page) page strings are not translated Started by: szalayA in: English Support Quick solution available Problem: The client was unable to translate certain strings on the shop page, which is an Elementor Product Archive, even though a glossary was created for them. Solution: We recommended not using string translation for an Elementor Template but instead following these steps: 1. Navigate to WordPress Dashboard > WPML > Translation Management. 2. Search for the template by name, in this case, "Vásárlás". 3. Select it and click on the Translate Manually button at the bottom of the page. 4. Then, go to WordPress Dashboard > WPML > Translations. 5. Click the Translate button, which will redirect you to the Advanced Translation Editor where all the text is available for translation. We completed these steps for the client, and the shop page now displays correctly in English. For more information on translating Elementor templates, please visit Translating Elementor Templates. Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're experiencing similar issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.	2	5	1 year, 6 months ago Christopher Amirian
Edit custom language switcher Started by: joseS-16 in: English Support Quick solution available Problem: The client needs to create a pop-up window for users to choose a language when accessing the website and wants to use the WPML language selector in a different format than the global setting allows. Solution: We explained that there is only one global setting for the custom language switcher. If the client requires different layouts for two custom language switchers, they should use the [wpml_language_switcher] shortcode and customize it accordingly. We provided documentation links to guide them: Custom Language Switcher Shortcode for Language Switcher Adding Language Switchers using PHP and Shortcodes We also mentioned that it's not possible to change between 'Dropdown' or 'List' styles with the shortcode as this is a global setting. An alternative is to output the language switcher using PHP code, as described in a forum thread: Two Different Custom Language Switchers. We noted that achieving the desired result may require code customization, which is beyond our support policy's scope. If the client encounters difficulties, we recommend consulting with experienced WordPress Developers knowledgeable in WPML: WPML Contractors. Please note that the solution provided might be outdated or not applicable to your case. If so, we encourage you to check the related known issues, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: WPML Support Forum.	2	3	1 year, 6 months ago Mateus Getulio
Unable to translate Divi code block Started by: johannesG-17 in: English Support Quick solution available Problem: The client created a custom code block inside the Divi Builder for WooCommerce product templates and translated the text using WPML's String Translation. However, the translations were not visible on the product pages when switching to English. Solution: 1. We recommended that the client create a shortcode to handle the custom code block. This involves adding the following code to the functions.php file of their theme: function product_feature_box_shortcode() {<br /> ob_start();<br /> ?><br /> <div id="product-feature-box"><br /> <div class="product-feature-box-entry"><br /> <span class="product-feature-box-icon">✍</span><br /> <span class="product-feature-box-text"><?php _e('Eine Website', 'your-text-domain'); ?></span><br /> </div><br /> <div class="product-feature-box-entry"><br /> <span class="product-feature-box-icon">✍</span><br /> <span class="product-feature-box-text"><?php _e('1 Jahr Ausgezeichneter & priorisierter Support', 'your-text-domain'); ?></span><br /> </div><br /> <div class="product-feature-box-entry"><br /> <span class="product-feature-box-icon">✍</span><br /> <span class="product-feature-box-text"><?php _e('1 Jahr Updates', 'your-text-domain'); ?></span><br /> </div><br /> <div class="product-feature-box-entry"><br /> <span class="product-feature-box-icon">✍</span><br /> <span class="product-feature-box-text"><?php _e('Jederzeit kündbar', 'your-text-domain'); ?></span><br /> </div><br /> <div class="product-feature-box-entry"><br /> <span class="product-feature-box-icon">✍</span><br /> <span class="product-feature-box-text"><?php _e('30-Tage-Geld-zurück-Garantie ', 'your-text-domain'); ?></span><br /> </div><br /> </div><br /> <?php<br /> return ob_get_clean();<br />}<br />add_shortcode('product_feature_box', 'product_feature_box_shortcode'); 2. Replace the custom code module with a text module in Divi and use the shortcode [product_feature_box] . 3. Go to WPML's String Translation and search for the texts of the code to find them for translation, or use the Domain select box and select the "your-text-domain" domain item to show all the text for translation in one place. Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket*.	3	5	1 year, 6 months ago Christopher Amirian
Split: Trying to create new variable product Started by: tomasV-19 in: English Support Quick solution available Problem: The client is unable to add a translated variable product to the basket, even though it works in the default language. Solution: 1. We recommend updating your current theme, its plugins, and WordPress to the latest versions. 2. Check if the issue persists with a new product. 3. If the problem continues, we may need temporary access (wp-admin and FTP) to your site, preferably to a test site where the problem has been replicated, to provide better assistance. Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.	2	4	1 year, 6 months ago Andrey
translate Blog navigate Started by: ivanaS in: English Support Quick solution available Problem: The client needed to translate the 'Next' and 'Previous' expressions on the Blog page of a multilingual website using the Avada theme and WPML. The expressions were saved in the admin but not displayed on the front-end. Solution: After gaining temporary admin access to the site, we discovered that the strings in question were located under the 'Avada' domain in the WPML String Translation interface (it was also needed to scan the theme for strings on WPML -> Theme and plugins localization ). We guided the client to navigate to WP-Admin -> WPML -> String Translation to find and translate the necessary strings. Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.	2	4	1 year, 6 months ago Marsel Nikolli
String translations problems Started by: tommasoG-5 in: English Support Quick solution available Problem: The client was unable to see the '+' button to translate strings and also had issues with menu translation not showing in English. Solution: 1. We clarified that the pencil icon indicates a string is already translated, and the '+' sign appears when there is no translation. 2. After reviewing the video provided by the client, we identified that some strings were incorrectly showing with an English flag, although they were in Italian. We instructed the client to select the strings, click on 'Change the language of the selected strings' at the bottom of the table, and choose Italian. 3. We discovered that the issue was related to the theme's compatibility with WPML. The strings were hardcoded in the theme files, making them untranslatable via WPML. We provided a guide on how to make theme strings translatable at https://wpml.org/documentation/support/enabling-text-translation-for-themes-not-compatible-with-wpml/. We also provided an example of how to change a string in the theme files: <?php _e( 'Rivestimento', 'girolami-theme-domain' ); ?> 4. After making the necessary changes, we instructed the client to scan the theme for strings in WPML -> Theme and plugins localization and then translate them in WPML -> String translation. If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at our support forum.	2	8	1 year, 6 months ago Marsel Nikolli
Translating a Website That Uses the Motopress Hotel Booking Plugin Started by: pederN in: English Support Quick solution available Problem: The client switched the default language of their site to Norwegian and is experiencing issues with translating taxonomies and custom settings that are essential for the checkout pages to function properly. Solution: We recommended the client to: 1) Ensure a full site backup is taken. 2) Update the Hotel Booking plugin to the latest version. 3) Update WPML to the latest version (4.6.10 series). 4) Visit Settings>>Permalinks in the WordPress dashboard and resave the settings. 5) Clear all types of caches on their site. If the solution provided here is not relevant due to being outdated or not applicable to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket with us.	3	13	1 year, 6 months ago Bigul
the menu is only displaying in one language Started by: richardW-40 in: English Support Quick solution available Problem: The client was experiencing an issue where the menu in the header was only showing in Chinese, even though the default language was English. The language switcher was clicked, but the language did not change. The client had already used the WPML machine translation tool for the site and manually translated the menu through the String Translation section. They also purged the cache and increased the WordPress memory limit. Solution: 1) We asked the client to confirm the method used for translating the menu and to clear the website's cache, including server-side cache. 2) We noticed that the WP memory limit was still below the minimum requirements for WPML and advised increasing it to at least 128MB. 3) We suggested synchronizing the menus using the WP Menu Sync tool and provided a link to the documentation for menu translation: https://wpml.org/documentation/getting-started-guide/translating-menus/#easiest-wpml-automatic-menu-creation 4) Upon further inspection, we discovered that when editing the homepage with Elementor, the menu element did not have any menu selected. We instructed the client to edit this and set the menu correctly. Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket with us for further assistance.	2	9	1 year, 6 months ago Marsel Nikolli
Delete content (from database) is stuck Started by: thomasH-153 in: English Support Quick solution available Problem: The client is experiencing an issue where the 'Delete content' routine from the WPML plugin is stuck and not completing. This is happening while trying to remove all WPML data from a development site that is a clone of a production server. The client has already disabled all plugins except for WPML String Translation, WPML Multilingual CMS, and WP Cerber Security, without changing the theme (Storefront). Solution: We recommend checking for incorrect code that might be causing the issue, as indicated by a screenshot showing a potential error. To troubleshoot further: 1. Switch the theme to a default WordPress theme and attempt the deletion process again. 2. If the problem persists, disable all plugins except for the WPML plugins and try again to see if the issue resolves. This process will help determine if there is a conflict with a specific plugin or the theme that is preventing the WPML 'Delete content' feature from working correctly. If you're not comfortable performing these steps or if the site is live, we advise against making these changes without ensuring that there is no custom code that could break the site. In such cases, or if the solution provided here does not resolve the issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us for further assistance. You can reach the WPML support forum here: https://wpml.org/forums/forum/english-support/.	3	11	1 year, 6 months ago Alejandro
Custom language Started by: joyR-4 in: English Support Quick solution available Problem: The client is trying to add a new language, Malaysia, to their site and wants the language code to appear as 'MY' instead of the default 'MS'. However, upon attempting to add the custom language with the hreflang 'my', they encountered an error stating that the hreflang already exists. Solution: We recommend the following steps: 1. Identify the predefined language that already uses the hreflang 'my'. 2. Activate that language. 3. Change its hreflang to a different code that is not 'my'. 4. Add the custom language for Malaysia with the hreflang 'my'. Please note that this solution might not be relevant if it's outdated or not applicable to your case. If you continue to experience issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.	2	2	1 year, 6 months ago Andrey
My container for editing text translation does not exist Started by: tihomirP-2 in: English Support Quick solution available Problem: The client was unable to edit translations in the Advanced Translation Editor (ATE) as there was no container to type in their own translation. Solution: We recommended the client to try accessing the translation editor again after making a small change to the default page. If the problem persisted, we advised following the instructions in the Errata regarding the ATE freezing issue on certain browsers. Additionally, we suggested trying to access the translation editor using a different browser or in incognito mode to see if that resolves the issue. Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.	2	2	1 year, 6 months ago Prosenjit Barman
hi, how can i place the 'other language' also on top of every page? Started by: RVDB in: English Support Quick solution available Problem: The client wanted to add a language switcher at the top of every page on their website to make it easier for readers to switch between Dutch and English. Additionally, the client reported an issue where the page layout changes when switching from Dutch to English. Solution: We recommended adding a MENU language switcher to appear at the top of the page, next to the menu. This can be done by following the instructions in our documentation: https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/#add-a-language-switcher-to-a-menu-footer-or-widget Regarding the layout change issue when switching languages, we informed the client that we handle only one issue per ticket as per our Support Policy. Therefore, we created a new ticket to address the layout change issue separately. https://wpml.org/forums/topic/split-when-i-switch-from-dutch-to-english-the-whole-page-layout-changes/ Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in our forum: https://wpml.org/forums/forum/english-support/.	2	4	1 year, 6 months ago Mihai Apetrei
after start media translation on site appear critical error Started by: bohdanB-3 in: English Support Quick solution available Problem: The client experienced a critical error after starting media translation on their site. Downgrading PHP from 8+ to 7.4 resolved the critical error, but some information from the site was lost. The error messages indicated issues with objects of class WP_Term not being convertible to int and a fatal error related to accessing an array offset in the WPML plugin. Solution: We recommended the client to review a similar support ticket which could be found at https://wpml.org/forums/topic/the-spanish-version-of-the-acf-options-page-gives-me-a-fatal-error/page/2/#post-14007651. We advised them to try the workaround suggested in that ticket after making a full backup of their site. We noted that the option key name might differ and provided an example of what it could be ('options_th_resources'). Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket with us.	2	7	1 year, 6 months ago Andrey

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