Available Solutions

Problem:
You are trying to import posts in English and Greek using WPML, WPML All Import, and WP All Import. Despite having all necessary plugins installed and activated, the WPML All Import option is not visible in the WP All Import Setup wizard (step 3). You have already tried increasing the memory limit, updating WP Core and PHP version, re-registering WPML, and reinstalling WPML All Import.
Solution:
The issue might be due to the WP All Import plugin folder not having the default name, which should be

wp-all-import-pro

. We recommend checking the folder name and renaming it to the default if necessary. This should make the WPML All Import option appear correctly in step 3 of the WP All Import Setup wizard.

If this solution does not resolve your issue or seems irrelevant due to updates or different circumstances, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML support forum.

Problem:
You are experiencing an issue where links on old pages, which are part of joined segments, stop working in the frontend. These links incorrectly redirect to the same page, displaying an empty href attribute, although they appear correct in ATE. This problem does not occur with newly created pages.
Solution:
We recommend trying the "Translate Link Targets" option in WPML → Settings. This might resolve the issue with the links in the frontend. Please ensure to backup your database before making any changes.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.

Problem:
When attempting to create a new KO translation from an English page after deleting the previous KO page, a critical error occurs, preventing further actions.
Solution:
First, ensure that all WPML plugins are up to date. If the problem persists, enable the debug log to identify the underlying issue. To do this:
1. Open your

wp-config.php

file.
2. Locate the line

define('WP_DEBUG', false);

and change it to:

define('WP_DEBUG', true);

3. Add another line to enable error logging to a file on the server:

define('WP_DEBUG_LOG', true);

Errors will be saved to a debug.log file inside the /wp-content/ directory. For more detailed instructions on debugging WPML, visit https://wpml.org/documentation/support/debugging-wpml/

If these steps do not resolve the issue, it may be due to an outdated solution or a different problem. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.

Problem:
After the client's hosting was temporarily deactivated during a renewal, WPML on their site started showing a 'new address detected' notification, even though the address had not changed.
Solution:
We suspect that the temporary deactivation of the hosting might have triggered this notification. If you're experiencing this, we recommend selecting the option in the WPML notification that indicates your site has a new location. This might resolve the issue.

If this solution does not work or seems irrelevant because it might be outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
You are trying to translate a section of your theme related to room facilities, but while the text translates, the images do not appear in the translated version.
Solution:
This issue occurs because the icons for the room facilities are not defined in the specific language you are translating to. For instance, if the icons are visible in the English version, you need to ensure they are also set up for other languages. You can do this by navigating to the Room Facility options in your WordPress admin panel and selecting the appropriate language from the top bar. Once there, you need to define the icons for each facility by clicking on "Choose an Icon".

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current setup, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.