Problem: You want to set en_GB as the primary language and en_US as the secondary language during WPML setup. Solution: We recommend you navigate to WPML > Languages > Edit languages and change the value for "default locale" from "en_US" to "en_GB". Then, save the settings. For more details, visit our guide on editing WPML's languages table. Next, go to Dashboard > Updates, and at the bottom section, you should see a button that will prompt you to download the latest translations (language files).
If this solution does not apply to your situation because it might be outdated or not relevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are using WPML with the MasterStudy plugin on your WordPress site to manage online courses. You want students to complete tasks in English without translating the lessons, quizzes, or assignments, but only translate the course pages. However, when students switch the language, the course disappears from their enrolled courses tab, even though all tasks have been duplicated. If they access the course in a different language than they started with, they have to start over. Solution: The issue arises because the MasterStudy plugin is designed to handle course enrollments independently per language. To address this, you could request the MasterStudy team to modify their plugin to sync courses between languages. Alternatively, disabling the language switcher on account pages might help, as it prevents language switching on these pages, though users could still switch languages from other pages. Another workaround could involve using a redirect plugin to direct users from the translated course page to the original course page. However, this might undermine the purpose of translating the site. It's important to note that syncing course progress across languages is not currently supported by MasterStudy, and this functionality would require significant changes by the MasterStudy team.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: You are experiencing issues with ACF form field labels appearing in Italian instead of English, despite following the provided documentation link. Solution: It appears that the labels were not translated but were copied instead. We recommend setting the custom fields to
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unable to edit the German version of their front page using WPBakery when WPML is activated, although editing the Dutch version works fine. Solution: We recommend switching from WPML's default Translation Editor to manual translation for the page in question. This allows full control over the content and layout when using WPBakery. You can find detailed steps on how to do this by following the instructions in our documentation: Using Different Translation Editors for Different Pages.
If this solution does not apply to your situation, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML Support Forum.
Problem:
On the front end of the site, I still see 'Deck Lights' in English when switching to Spanish, despite adding the translation in 'String Translation' and emptying all caches.
Solution:
The strings from the client's code were missing a text-domain.
Adding the missing text domain in the header.php code resolved the issue.
Problem: The client needs to reset all existing translations and tables from the database to set Arabic as the default language and English as the translated language. Solution: If you're experiencing the need to reset all your translation tables and clear your database in WPML, we recommend performing a WPML reset. This action will remove all WPML translations and tables, allowing you to set Arabic as your default language and English as your translation language.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: The client was trying to use a 10% discount promo code for purchasing the pro version of the YOAST SEO Plugin. The promo code displayed as 'WPML_45adf6_discount_10p' under 'My Account' / 'Offers' was reported as expired despite being advertised as applicable 'On every product!'. Solution: We apologized for the inconvenience and checked the issue with our team. After escalating the matter to the appropriate department handling these vouchers, we resolved the issue. We then asked the client to try using the promo code again, which worked successfully for their purchase.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: You are working on a multilingual website using WPML and bbPress, aiming to automatically translate and publish user-generated content (topics and replies) in multiple languages. However, the current setup only allows automatic translation for content created in the primary language. Solution: Currently, it is not possible to automatically translate and publish user-generated content in several target languages using WPML without manual intervention. You can use the "translate automatically" button in the translation editor for individual posts, but these must be opened and sent manually. Automatic batch translation for user-generated content is not supported at this time.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: The client is experiencing issues with ACF fields in a multilingual WooCommerce setup using WPML. Specifically, when updating a product in a secondary language, fields such as repeaters and relationship fields incorrectly inherit or duplicate content from the primary language product, despite being set to 'Copy once'. Solution: We recommend the following steps to address the issue: 1. Create a full backup of the site. 2. Navigate to
4. Save the changes and verify if the issue is resolved.
If this solution does not apply to your case, or if it becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is managing a bilingual site with a custom post type 'News' created using Advanced Custom Fields and Elementor Pro. The archive pages translate correctly, but the author archive pages do not link properly in the language switcher, redirecting to the homepage of the opposite language instead of linking to the corresponding translated author archive page. Solution: We escalated the issue to our 2nd tier of support. They provided a workaround involving adding the following code to the functions.php file:
After implementing this code, double-check if the issue with the language switcher on the author archive pages is resolved.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum at WPML Support Forum.
Problem: The client needs to translate the WBW product filter on their site using WPML but cannot find the strings in the plugin. Solution: We currently do not have the WBW product filter plugin certified for WPML, which means we cannot provide specific guidance on how to translate it. The plugin authors claim compatibility, but there is no clear workflow provided. We recommend contacting the plugin authors to inquire about their compatibility status with WPML. If the plugin supports specific functions with WPML, suggest to the authors that they sign up for official WPML certification through our Go Global Program.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket with us for further assistance.
Problem: The client experiences a '503 Service Unavailable Error' when trying to save a page with a lot of content in the admin area, specifically the home page. The error seems to be related to server memory issues, despite having sufficient memory limits set (256M and 512M). Solution: We recommend increasing the 'max_execution_time' to 300 or higher to potentially resolve the issue. Additionally, it's crucial to contact the hosting provider to check the server logs for more detailed insights, as the error is typically related to server-side issues. If the problem persists, we suggest editing the primary language page and unchecking the 'ACFML synchronization of translations - Keep repeating fields and flexible subfields in the same order as in the default language' option. This adjustment should allow the page to be updated without triggering the error.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, please visit our support forum at WPML Support Forum for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client reported two issues: First, when switching to English on the homepage, WPML generated an incorrect URL, adding '__' to the URL, making it appear as 'https://komed.hr__/en/' instead of 'https://komed.hr/en/'. Second, the client was unable to duplicate and edit pages using the Be Builder editor when changing languages. Solution: We resolved the URL issue by re-saving the site URL in the WordPress settings at https://komed.hr/wp-admin/options-general.php and flushing the cache. We asked the client to double-check if this resolved the problem.
If you're experiencing similar issues, we recommend trying to re-save your site's URL in your WordPress settings and flush your cache. If the problem persists or if this solution does not apply to your case, please check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The client was experiencing timeouts in the Divi Builder due to conflicts with a plugin. Despite trying different PHP versions (7.4, 8.0, and 8.2), the issue persisted.
Solution: We tested by setting up a fresh sandbox site with WPML and Divi, and imported specific layouts which were then able to be edited without issues. We recommend the client to export all problematic layouts and import them again, ensuring to not override existing default website templates or assignments. It's crucial to take a full backup of the site and database before proceeding.
If this solution does not resolve the issue or seems outdated, please check related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, we encourage opening a new support ticket.
Problem: The client is unable to see the translated footer on the main page.
Solution: For the issue with the footer not appearing translated on the main page, ensure that you have fully translated the footer. If you are using Elementor, also make sure to translate all relevant templates or layouts completely and ensure they are published (i.e., not in draft or pending approval). For detailed guidance on translating an Elementor website with WPML, please visit Translating an Elementor Website with WPML.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. You can do so at WPML support forum.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
