Problem: The client is experiencing an issue where the Contact Form on the Chinese (Simplified) page is displaying only the shortcode instead of the form itself, while other languages like Spanish are displaying correctly. Solution: 1) We recommend checking the shortcode on the Chinese page using the WordPress editor. Compare it with the English version to ensure that the main shortcode strings have not been translated. If they have, replace them with the original English shortcode.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at the WPML support forum.
Problem: You are trying to ensure your site functions correctly but have noticed that while your sitepress-multilingual-cms and wpml-string-translation are updated, your wpml-media-translation is not at the required version (2.7.0). This mismatch can cause your site to not work as it should. Solution: We recommend you to update your WPML Media Translation plugin to the required version. Here's how you can do it: 1. Navigate to Plugins > Add new plugin > Commercial (Tab) in your WordPress dashboard. 2. Click on "Check for updates". 3. Install the latest version of all activated plugins, particularly the WPML Media Translation. For detailed guidance, you can refer to our documentation on updating WPML manually.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing an issue where adding a translation to a blog post or page using the Gutenberg editor causes the connection with the original language of the post to be lost, resulting in it being listed as a separate post in that language. Solution: Updated WordPress, and plugins solved the issue.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to update the Footer on the translated pages of your website. Despite following the provided instructions and changing the layout, the changes are not reflecting on the translated pages. Solution: We discovered that there was an issue with a layout named 'footer-02' which needed an update for the translation to work correctly. We recommend checking and updating this specific layout. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
Problem: The client reported that when switching to Italian on their website, only the header appeared and the rest of the site disappeared unless logged in as an admin. Additionally, there were permission issues with .mo files and a fatal error related to a string translation. Solution: We recommended the following steps to identify and resolve the issue: 1. Create a staging copy of the site. 2. Update all outdated plugins and themes. 3. Flush any existing cache. 4. Deactivate all plugins, including WPML, and switch to a default WordPress theme like Twenty Twenty. 5. Enable debug mode by following the guide at https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/. 6. Reactivate WPML plugins and then activate the theme and other plugins one by one to isolate the issue. 7. Check for any fatal error messages in the debug.log file. 8. Ensure the privacy policy page is translated and published in all languages. 9. Contact the hosting provider to check and fix permission issues on the wp-content/languages folder.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, please visit https://wpml.org/known-issues/ to check for related known issues. Confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: You are trying to write and send comments to a translated post or to a post in Spanish and expect to see the comments section with the comments you previously added and the ones other people sent. However, you only see the form to write and send another comment, and the comments do not appear in the comments section in the admin dashboard for Spanish posts. Solution: We recommend enabling the option to "Display all comments from all languages" on your site. This setting allows comments posted on any language version of a post to be visible across all translations. This means if a comment is made on an English post, it will show up in the comments section of both the English and Spanish versions of that post, and vice versa.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was having difficulty writing the correct XML code to register an Elementor widget ('be-timeline') for translation using WPML, despite following the documentation. Solution: We recommended the following steps: 1. Insert the following XML in the WPML >> Settings > Custom XML Configuration section:
For more details, refer to the documentation on translating custom shortcodes with WPML. 3. Make a small change in the default language page to reload the translation and attempt translating it again.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket.
Problem: The client is unable to add products with different variations to the cart on translated pages. Additionally, the client cannot edit the prices of products translated into another currency as these fields are locked. Solution: Firstly, we recommend clearing the caches on your site and browser as the issue might be related to cached data. For the issue of adding products to the cart, it appears that the problem might be related to translating the attribute slug. While the name of the attribute can be translated, the slug should remain in Latin letters. Please refer to this guide on the Woodmart support forum for more details: https://xtemos.com/forums/topic/can-not-select-attributes-inside-products/#post-297647
If these solutions do not resolve your issues or if the information provided becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please feel free to open a new support ticket at our support forum.
Problem: If you're experiencing issues where a page that has been fully translated is not found and appears as non-existent, this might be due to an error related to translating non-translatable WooCommerce Endpoints. Solution: We recommend checking if any non-translatable WooCommerce Endpoints like
wc/file/transient
and
wc-api
have been mistakenly translated. These translations can trigger errors in the URL handler file within the WPML plugin, leading to the pages not loading correctly. If you find such translations, delete them to resolve the issue. After making these changes, please verify that the pages are loading correctly.
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Also, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.
Problem: The client is experiencing an issue with the mobile version of their multilingual menu. While the menu displays correctly in English, in Ukrainian and Russian, the hierarchy is incorrect. Sub-items that should appear under 'LEARN AND WORK!' are displayed incorrectly. Adjusting the menu for mobile view corrects the issue, but then distorts the desktop version. Solution: We recommended creating separate menus for the desktop and mobile views to handle the display issues independently. Additionally, for the Ukrainian language, we corrected the menu structure by moving two items under the 'LEARN AND WORK!' submenu, which resolved the problem. If you're experiencing similar issues, we suggest trying these steps.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to activate the "String Translations" plugin from the Commercial tab, but when you click Activate, it crashes the admin panel, displaying a critical error message. Solution: First, we recommend enabling the WordPress debug log to identify the specific error causing the crash. Edit the
wp-config.php
file in your WordPress directory and insert the following lines:
After setting these, try to reproduce the issue. You can then check the debug log located in
/wp-content/debug.log
to find any PHP errors. If you find errors indicating that the memory size is exhausted, increase the WordPress memory limit by adding the following line to the
wp-config.php
file:
define( 'WP_MEMORY_LIMIT', '256M' );
This adjustment should resolve the issue. If the problem persists, please consult the relevant documentation and consider opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If these steps do not resolve your issue, please contact our support team for further assistance.
Problem: You are having trouble translating a section with nested tags, and attempts to redo the translation after deleting the original have led to site crashes and errors. Solution: First, ensure that your original content's nested tags are correctly formatted. Check that each tag is properly opened and closed in the right order. For example, the correct format should look like
<strong><em>...</em></strong>
, and not
<strong><em>...</em></strong>
. Once you've confirmed the tags are set up correctly, proceed with these steps: 1. Open the translation editor. 2. Delete the existing translation for the problematic segment. 3. Use the option to copy the original content into the translation editor to ensure all tags are correctly copied. 4. Translate the text within the tags without altering or removing the tags themselves.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current situation, we recommend opening a new support ticket. Additionally, please check the related known issues and ensure you have the latest versions of themes and plugins installed. For further assistance, you can also visit our support forum.
Problem: You are using WPML to translate a custom post type into multiple languages, but all translated versions appear multiple times on your page. Solution: First, ensure that you have updated your WPML plugin to the latest version, currently 4.6.11, along with any add-ons. This update includes the latest bug fixes and improvements which might help resolve your issue. You can find the latest versions in the 'My Account -> Downloads' section of the WPML site. Here are the instructions to update: http://wpml.org/faq/install-wpml/ Before updating, remember to backup your database to prevent any data loss. If updating does not solve the problem, it might be due to how the custom post type was created or displayed. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance. You can do so here: WPML Support Forum
Problem: You are trying to display the Japanese version of your site automatically based on the browser language setting to Japanese. Despite the browser language being set to Japanese and the setting 'Always redirect visitors based on browser language (redirect to home page if translations are missing)' being enabled, the site still displays in English instead of Japanese. Solution: We recommend updating your WPML plugin to the latest version 4.6.11 and add-ons to benefit from the latest bug fixes and improvements. Although this may not necessarily resolve your problem, it is crucial to troubleshoot the issue with the latest code available. You can check the latest released versions under My Account -> Downloads on the WPML site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/ If you do not see the updates, you might need to click on the Check for updates button in the Plugins → Add New Plugin → Commercial tab. Remember to backup your database first before you proceed. Please let us know if the issue persists after an update has been done. Ensure that you test this with non-WPML plugins temporarily disabled.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: The client is experiencing errors on the checkout pages of their multilingual site in Russian and Swedish. The issue seems related to the use of a Child Theme and the Perfmatters plugin. Solution: We recommend the following steps to isolate and potentially resolve the issue: 1. Switch to the official parent Divi Theme and deactivate the Perfmatters plugin. Ensure you back up your website fully before making these changes. 2. If the issue persists, explore the Perfmatters settings and any additional code in the child theme that might be affecting the checkout process. Temporarily disable the Perfmatter settings one by one to identify the problematic setting.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
