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Topic	Voices	Posts	Freshness
Translation of page title Started by: petraB-14 in: English Support Quick solution available Problem: The client is trying to update the page title of the English version of their website but it displays incorrectly. The English page title shows as 'Petra Blunk' instead of 'Petra Blunk Art'. Solution: If you're experiencing this issue, we recommend checking the solution provided in a similar existing ticket. Please visit https://wpml.org/forums/topic/site-title-and-tagline/ for detailed guidance on how to adjust the page title for different language versions in WPML. If this solution does not resolve your issue or seems outdated, or if it does not apply to your specific case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum at WPML Support Forum.	2	2	1 year, 7 months ago Mihai Apetrei
Jupiter X / elementor header error Started by: jakubK-40 in: English Support Quick solution available Problem: The client is trying to translate the website header using WPML, but only the original Polish version appears, not the translated versions. Solution: 1. We recommend reading the documentation on creating multilingual layouts with Jupiter X and WPML, especially the section on "Setting Jupiter X Customization Options for Different Languages". This might help in saving customizations in other languages. Documentation links: From the author From us 2. Increase the PHP memory limit to at least 128M, preferably 256M, by adding the following code to your wp-config.php file: /* Memory Limit / define('WP_MEMORY_LIMIT', '256M'); More information on minimum requirements can be found here: WPML Minimum Requirements* If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML Support Forum.	2	3	1 year, 7 months ago Nicolas V.
Split: Styling options in translations Started by: romainO-2 in: English Support Quick solution available Problem: The client reported a styling issue on the English version of their website, specifically on a certain page, which differed from other languages. Additionally, the client inquired about a feature in the translation editor to automatically display strings that are not translated or not checked yet. Solution: We updated the translation to address the styling issue. For the translation editor query, we recommend using filters available in the WPML translation management system to display untranslated or unchecked strings. This can streamline the process of finding and translating missing strings. If this solution does not resolve your issue or seems outdated, please check the related known issues and verify you have the latest versions of themes and plugins installed. If the problem persists, we encourage you to open a new support ticket.	2	3	1 year, 7 months ago Lucas Vidal de Andrade
Elementor page doesn't load content when WPML ST is enabled Started by: alexiaC-4 in: English Support Quick solution available Problem: The client installed WPML on their website, and there was a conflict between the WPML String Translation plugin and Elementor, causing the content of a page not to display in the live version. Solution: We requested the client to provide debug information and enable debug mode by adding specific code to their wp-config.php file. After reviewing the site, we identified that the issue was due to a specific bug with an image in the 6th item of the toggle widget on the page. We resolved the issue by removing and re-adding the image. We also provided a video demonstration of the fix process, which can be viewed here: https://www.loom.com/share/7782a06227044242ac06f1c59b2d576b. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at our support forum.	2	8	1 year, 7 months ago Mateus Getulio
After adding a custom field all products show ‘update translation’ Started by: davyV-3 in: English Support Quick solution available Problem: After adding a custom field via ACF to translated products, all products display the 'update translation' icon, indicating that the translation is incomplete. Solution: If you're experiencing this issue, we recommend using the 'Translate Automatically' option when sending posts for translation via Translation Management. This ensures that if there are no new words to translate, you won't be charged any credits. Once the content is translated automatically, it will be updated on your site and marked as translated. For more details, please visit Translating Individual Pages, Posts, and Other Content Automatically. Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.	2	4	1 year, 7 months ago Lucas Vidal de Andrade
Meny sync not working with translates strings Started by: alinaC-9 in: English Support Quick solution available Problem: The client is trying to synchronize their default language menu with the Russian language translation in WPML. They have multiple menus in the footer, including 'Footer - Products' with custom links translated via WPML string translation. However, the menu translations are not updating when trying to sync. Solution: We recommend the following steps to resolve the issue: 1. Navigate to WPML >> WP Menu Sync page and press the 'Sync' button. 2. Select the Russian language footer menu items. 3. Press the 'Apply Changes' button. 4. Verify the translations by clicking on the Footer custom links at the bottom of the page from WPML >> String Translation page. 5. Return to WPML >> WP Menu Sync page and press the 'Sync' button again to ensure the menus are synchronized. This should display the correct translations in the Russian language. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.	2	7	1 year, 7 months ago Noman
Change the original language for all the WPML entities Started by: greek-yellowP in: English Support Quick solution available Problem: The client needs to change the origin language of their multilingual site from Greek to German for all WPML-enabled entities like products, pages, posts, and taxonomies. Solution: Firstly, to change the default language of the site, navigate to WP-admin -> WPML -> Languages -> Site Languages and click on "Change default language", then select the new language and Save. However, to change the origin language for translating WooCommerce attributes and other entities, there is no straightforward way to adjust this within WPML settings directly. A possible workaround involves exporting all categories/products, deleting them from the website, and then re-importing them in the new origin language. For this process, use the following documentation links: Export Multilingual Websites using WP All Export & WPML WPML All Import Plugin - Website Import with WPML If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML support forum.	2	6	1 year, 7 months ago Marsel Nikolli
String translation issues on checkout page Started by: claudeD-16 in: English Support Quick solution available Problem: The client was unable to translate certain hardcoded strings on the checkout page, which were not visible in WPML's "Choose texts for translation" section. Solution: 1. We added the missing text domain to the hardcoded strings by replacing the code: __('Numéro de PO du Client') with: __('Numéro de PO du Client','savoy-child') 2. We scanned the child theme from WPML >> Theme and plugins localization page. 3. We navigated to WPML >> String Translation page, searched for the strings, and noticed that the English language was assigned to the French strings. 4. We selected those strings and assigned the French language using the "Change the language of selected strings" dropdown. 5. We added the translations, and they now appear correctly. For more details, you can check the documentation here: https://wpml.org/documentation/getting-started-guide/string-translation/how-to-change-the-source-language-of-strings/ If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.	2	4	1 year, 7 months ago claudeD-16
String translation issues on product page Started by: claudeD-16 in: English Support Quick solution available Problem: The client reported that certain hardcoded strings on their product page were not translating, despite having translations available. Additionally, content in the Information tab was not displaying correctly. Solution: 1. To address the display issue in the Information tab, we added the following CSS to the custom CSS section of the theme: .woocommerce-Tabs-panel .woocommerce-Tabs-panel { display: block !important; } This change ensured that the tab content is now visible in all languages. 2. For the hardcoded strings on the product page, such as 'Code du produit', we took the following steps: - Enclosed the strings within the gettext __() function in the functions.php file of the child theme, changing 'Code du produit' to: __('Code du produit', 'savoy-child') - Scanned the child theme using WPML's Theme and plugins localization feature. - Located the string on the WPML String Translation page and added its translation. For more details on translating themes, you can refer to this documentation: Translating the Theme You Created 3. A separate issue related to manually translating product details has been addressed in a new support ticket. If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.	2	6	1 year, 7 months ago Noman
The translation is not displayed on the front Started by: menahemB-2 in: English Support Quick solution available Problem: 1. The client is unable to translate a specific space at the bottom of their webpage despite entering the translation. 2. The client cannot find the term “Stay Ahead with PWRaiTools Newsletter!” to translate it. Solution: We added the following XML code to WPML-> Settings-> Custom XML tab to help with the translation of Elementor widgets: <wpml-config><elementor-widgets><widget name="foxiz-newsletter-3"><fields><field>title</field><field>description</field></fields></widget></elementor-widgets></wpml-config> After adding the code, we updated the footer template in the default language and its translation. We recommend checking if the translation now displays correctly. For further guidance on registering Elementor widgets for translation, please refer to the following documentation: How to Register Page Builder Widgets for Translation Registering Custom Elementor Widgets for Translation If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.	2	10	1 year, 7 months ago Osama Mersal
i don't find Started by: marcD-40 in: English Support Quick solution available Problem: You are trying to translate a specific message 'Your order qualifies for free shipping 🎉' on your WordPress site using WPML, but cannot find the message in WPML for translation. Solution: If you're experiencing this issue, we recommend you first ensure you have a complete backup of your website database. Then, install the plugin from https://wordpress.org/plugins/database-collation-fix/. Next, add the following code to your wp-config.php file: define('DB_COLLATE', 'utf8mb4_unicode_ci'); After activating the plugin and completing the conversion, you should scan the Flatsome theme from WPML > Themes and plugins localization and then translate the string. The steps are necessary because your database uses a collation that is not compatible with emojis. This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.	2	4	1 year, 7 months ago Christopher Amirian
Unable to delete translations of removed languages Started by: Lukas Cech in: English Support Quick solution available Problem: You are trying to delete translations for languages that have been removed in WPML's language settings, but the system hangs with a rotating circle and the translations remain undeleted after refreshing the page. Solution: We recommend deleting all taxonomies and translated menus first, and then running the cleanup through WPML -> Languages. If this does not resolve the issue, you could use WP-CLI to delete the terms manually. Here is a script that might help: #!/bin/bash<br /><br /># Function to get term IDs by taxonomy and language<br />get_term_ids_by_language() {<br />local taxonomy=$1<br />local language_code=$2<br />wp db query "<br />SELECT t.term_id<br />FROM $(wp db prefix)terms AS t<br />JOIN $(wp db prefix)term_taxonomy AS tt ON t.term_id = tt.term_id<br />JOIN $(wp db prefix)icl_translations AS icl ON tt.term_taxonomy_id = icl.element_id<br />WHERE tt.taxonomy = '${taxonomy}' AND icl.language_code = '${language_code}'<br />" --skip-column-names<br />}<br /><br /># Define the languages and taxonomies you want to delete<br />languages=("en" "fr" "es") # Replace with your language codes<br />taxonomies=("product_cat" "product_tag" "category" "post_tag" "nav_menu" "tax_translation_priority")<br /><br /># Loop through each language and taxonomy to delete terms<br />for lang in "${languages[@]}"; do<br />for tax in "${taxonomies[@]}"; do<br />term_ids=$(get_term_ids_by_language "$tax" "$lang")<br />if [ -n "$term_ids" ]; then<br />wp term delete "$tax" $term_ids<br />fi<br />done<br />done If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If you still need assistance, we highly recommend opening a new support ticket at WPML support forum.	2	13	1 year, 7 months ago Bruno Kos
How can I have the DE job seen in all languages? Started by: ericH-23 in: English Support Quick solution available Problem: The client is experiencing issues with job listings visibility across different languages on their website. Specifically, jobs added in German (DE) are not visible in other languages, despite the site's standard language being English (EN). Solution: We explained that the behavior observed is expected due to the configuration settings: 1. The 'fallback to default language' feature functions only when the original post is in the default site language, which is English in this case. This means that for jobs posted in English, they will be visible in all languages without needing a translation. 2. For jobs posted in German, they need to be manually translated into other languages to be visible. We recommend using the Advanced Translation Editor for this purpose, where the automatic translation feature can help streamline the process. For detailed guidance on using this feature, please visit https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/#automatic-translation. If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if further assistance is needed, please open a new support ticket at WPML support forum.	2	5	1 year, 7 months ago Long Nguyen
How to check how many prepaid credits required to my website Started by: monikaS-29 in: English Support Quick solution available Problem: The client needs to know how many credits are required to translate their entire website into French and the associated costs. Solution: We recommend checking the total word count for translation through WPML > Translation Management. You can find detailed instructions here: Getting a Word Count of Your WordPress Site. Next, understand that the number of credits per word depends on the translation engine used. More information on purchasing credits and the cost per word can be found here: Buy Credits for Automatic Translation. Additionally, WPML's Advanced Translation Editor helps in reducing costs by not charging for identical segments that have been translated previously. Learn more about how WPML tracks translations here: How WPML Keeps Track of Your Translations. For specific pricing, we provided the current rates for automatic translation: Pay-As-You-Go: €xxx.xx EUR for one language translation. Prepaid credits: 40,000 credits for €50 (+VAT) or 200,000 credits for €180 (+VAT). Remember, the final amount of used credits might be less due to the translation memory feature. If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.	2	4	1 year, 7 months ago Andreas W.
Booklium plug in wrong translation Started by: marcoM-185 in: English Support Quick solution available Problem: The client is experiencing issues with incorrect display of booking price information in different languages on their website. The text 'per night' is showing incorrectly in Italian, French, and German, despite being correct in English and Dutch. Solution: We recommend checking the booking settings in the backend of your WordPress site. Specifically, you should open the translated booking listings in the WordPress Editor and ensure the settings are correct. To ensure these settings are correctly copied to all translations, go to WPML > Settings > Custom Fields Translation and set the relevant fields to "copy". After adjusting these settings, re-translate your booking posts. For detailed guidance on translating custom fields, visit: Translating Custom Fields If you need to translate specific booking option texts, use the WPML > String Translation tool. For more information, check out: String Translation If these steps do not resolve the issue, we are available to further assist. Please provide temporary access to your site by following the instructions provided in our support forum, and ensure you back up your site before providing access. Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for further assistance.	2	8	1 year, 7 months ago Andreas W.

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