Available Solutions

Problem:
The client was experiencing a 404 error on the translated homepage after enabling the WPML SEO Plugin.
Solution:
We recommended the following steps to resolve the issue:
1. Edit the homepage in the default language and make some changes to the content. Save the changes and update the translation, ensuring the translated page is published.
2. Navigate to Settings > Permalinks and re-save the permalink settings, preferably using the 'Post name' option.
3. Create a minimal environment by deactivating all non-WPML plugins and switching to a standard WordPress theme. Before doing this, it is crucial to back up the database and website.
4. Increase the WordPress memory limit. For more details, please check the following link: https://wpml.org/home/minimum-requirements/

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket with us for further assistance.

Problem:
The client was experiencing layout changes after translating a page using WPML. The translated page's layout did not match the default language page, and the client was unsure why this was happening and how to fix it.

Solution:
We suggested that the issue might be related to how the page builder or theme stores styling for the content, often in a custom field. We recommended setting the relevant custom field to "copy" to ensure the styling carries over to the translated page. The steps included:
1. Go to WPML > Settings > Custom fields.
2. Look for the custom field that contains the styling information (with words like "style", "css", "layout", or "styling").
3. Set that custom field to "copy".
4. Make a small change on the default language page and save.
5. Open the translation of that page and re-save it so the CSS copies over.
We provided a link to the documentation for further guidance: Translating Custom Fields.

Upon further investigation, we discovered that the 'Page Title Section' setting was inconsistent between the default and translated pages. We corrected this by matching the settings, which resolved the layout issue.

If this solution does not apply or is outdated, or if you're still experiencing issues, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.

Problem:
The client was experiencing an issue where quotation marks were being replaced with » on their website.

Solution:
First, we asked the client to show us how the text should appear and how they translated it. We also inquired if the issue persisted when all non-WPML related plugins were turned off. We provided instructions on how to enable debug information for better support.

Next, we advised the client to update their WPML plugin to the latest version, as well as all WPML add-ons, to ensure they have the latest bug fixes and improvements. We provided a link to the 'My Account -> Downloads' section on the WPML site for the latest versions and included instructions for updating the plugin. We also reminded the client to back up their database before proceeding with the update.

If the issue remained unresolved after updating, we requested the client to provide feedback on our initial message.

Please note that the solution provided might be irrelevant due to it being outdated or not applicable to your case. If this is the case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in the WPML support forum.