Available Solutions

Problem:
The client was facing multiple issues:
1. Automatic translation was not working despite having credits assigned.
2. The String Translation plugin was not allowing URL slug translations for the Shop page.
3. Translated pages were not showing as translated.
4. A bug with the Woo Product add-on plugin was causing the add to cart button to be disabled.
5. Translated pages were not appearing in the Menu Synchronization menu.

Solution:
1. We reassigned the credits to the client's domain after they had removed and re-registered the site without transferring the credits back. We provided a guide on how to remove credits from a site: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/#how-to-remove-credits-from-a-site.
2. We enabled the "WPML String Translation" plugin, which is necessary for translating endpoints and strings.
3. We instructed the client to complete the reviews for the shop page at WPML > Translation to publish those pages.
4. We changed the translation method back to "WPML Translation Editor" and attempted to complete the review for Spanish and create new translations for other languages.
5. We deactivated plugins and switched themes to isolate the issue, and then ran the WPML Options for Troubleshooting at WPML > Support, which resolved the issue.

If the solution provided is not relevant to your case, because it might be outdated or not applicable, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.

Problem:
The client is trying to translate the hardcoded header image background for the English version of their website.

Solution:
We recommend two methods to translate the image URL:
1. Use the wpml_current_language hook to get the current language and display the content based on the selected language. Here is an example:

// Get the current language
$my_current_lang = apply_filters( 'wpml_current_language', NULL );

// If Thai language is selected
if( $my_current_lang == 'th' ) {
	// Thai language HTML/URL goes here
}

// If English language is selected
elseif( $my_current_lang == 'en' ) {
	// English language HTML/URL goes here
}

For more details, check the documentation: https://wpml.org/wpml-hook/wpml_current_language/

2. Wrap the image URL in the gettext function. Follow these steps:
- Navigate to WPML >> Theme and plugins localization page, select your theme, and press the “Scan selected themes for strings” button.
- Then, go to WPML >> String Translation page, search for your required string/URL, and add the translation.
For more information, refer to the documentation: https://wpml.org/documentation/support/enabling-text-translation-for-themes-not-compatible-with-wpml/

If the solution provided does not resolve your issue or if it seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: https://wpml.org/forums/forum/english-support/

Problem:
If you're experiencing issues where untranslated products lead to a 404 page instead of redirecting to the main product page in the default language, this might be due to products with draft status appearing on the front end because of the translation preference settings.

Solution:
Check the URLs of the products. They might have a format (with a parameter like ?p=1234) indicating that they are still in draft status. To address this:
1. Review the translated products with draft status and publish them to ensure they have the correct URLs. You can find guidance on reviewing automatic translations here.