Available Solutions

Problem:
The client wants to display bilingual captions for images attached to posts or pages, with the original language being Japanese and the translated language English. They are using the Justified Image Grid plugin.

Solution:
We recommend translating image captions through the Advanced Translation Editor (ATE) while translating the post or page where the image is embedded. If you prefer to translate captions in advance, you can manually translate the image caption directly. Please watch this video for guidance: http://tinyurl.com/2c2nensa

If you encounter issues when trying to translate in the Media Library, ensure it is set to Grid view, not List view. If you still see the image upload field after changing the language, follow these steps:
1. Go to "WPML > Settings > Post Type Translation" and set the Media post type's Translation preference to "Translatable - only show translated items."
2. In "WPML > Settings > Media Translation," select the appropriate options and click the "Apply" button.
3. Edit the default image in the Editor, make a small change to its caption, and update the image. This should copy the image across different languages.
4. Switch the language to verify if the default image is correctly displayed. If it is, update the caption and save the changes.

If the solution provided here is not relevant to your case, because it might be outdated or not applicable, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: WPML support forum.

Problem:
The client was having trouble with the language switcher not showing all languages and content not appearing translated on their website, despite the translations being marked as completed.

Solution:
1. We asked the client to confirm if the content was already translated and published, not in "draft" or "under review" mode.
2. We pointed out that only the cart and checkout pages appeared to be translated (possibly duplicated) and that the rest of the content needed translation.
3. We provided a link to the beginner's guide, specifically the "Translate what you choose" section: https://wpml.org/documentation/getting-started-guide/#translate-what-you-choose
4. We requested temporary access to the client's site to demonstrate how to translate a page.
5. We informed the client about 105 translations awaiting review and acceptance, providing a link to the relevant section and documentation on how to review automatic translations: https://wpml.org/documentation/automatic-translation/how-to-review-automatic-translations-on-your-site/
6. We addressed a notification regarding language mapping for Chinese (Traditional) and created separate tickets for each issue to maintain focus and organization.

If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum: https://wpml.org/forums/forum/english-support/

Problem:
The client was unable to change the language name translations in the language settings. When they try to save the changes in WPML > languages > Site languages > Edit languages, the site shows a critical error.

Solution:
The site was moved from another location but the client didn't select that the site was moved in the WPML migration wizard.

After selecting the correct option, the issue was fixed and the changes can be saved.

Relevant Documentation:
https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/

Problem:
The client was unable to see language, theme, and plugin settings, and could not use the automatic translation feature. The client also mentioned a lack of support for sending debug information and confirmed they are the administrator of the WordPress site.

Solution:
We identified that the issue was related to Capabilities not being fully accessible. To resolve this, we added the following code to the client's theme's

functions.php

file to reset the WPML capabilities:

function wpmlsupp_1706_reset_wpml_capabilities() {<br />    if ( function_exists( 'icl_enable_capabilities' ) ) {<br />        icl_enable_capabilities();<br />    }<br />}<br />add_action( 'shutdown', 'wpmlsupp_1706_reset_wpml_capabilities' );

After adding the code, we instructed the client to refresh the frontend and then remove the code, which solved the issue.

Additionally, we found that a third-party translation service was enabled on the client's site, preventing the activation of WPML's Automatic translation. We advised the client to deactivate the third-party Translation service by navigating to WPML > Translation Management > Translator and then enable WPML's Automatic translation service by going to WPML > Settings > Translation Mode > Change Mode. For more details on Automatic translation, we provided a link to the guide: https://wpml.org/documentation/automatic-translation/.

If this solution does not apply or is outdated, or if you're still experiencing issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.