Problème: Vous rencontrez un problème avec votre compte WPML indiquant que vous n'avez plus de crédit alors que ce n'est pas le cas, et cela après avoir associé votre site. Solution: Nous avons identifié que votre site est marqué comme « déplacé », ce qui pourrait être la cause de cette incohérence. Voici les étapes pour résoudre ce problème : 1. Rendez-vous sur la page de votre compte WPML à https://wpml.org/account/sites/ 2. Supprimez la clé du site. 3. Dans votre tableau de bord WordPress, allez dans Plugins -> Ajouter -> Onglet Commercial. 4. Cliquez sur « Désenregistrer WPML de ce site ». 5. Cliquez sur « Enregistrer WPML ». 6. Cliquez sur « Obtenir une clé pour ce site ». 7. Enregistrez le site et saisissez la nouvelle clé. Nous allons rétablir tous les crédits qui ont été utilisés à tort. Veuillez nous informer dès que la nouvelle clé est enregistrée.
Si cette solution ne résout pas votre problème, ou si elle semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support.
Problem: The client noticed that all their credits were mistakenly assigned to their clients' accounts and needed a way to transfer them back to their own account. Solution: We explained that when a sitekey is created, WPML allocates 2000 free credits to that site, which cannot be transferred to another account or site. These credits are specifically allocated to the site they were issued for. We checked the client's sites and confirmed that most of them have these free credits. Additionally, we noted that one particular site, mentioned by the client, had 4000 free credits, which is why they saw the message about the credits.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: You are experiencing an issue where, despite having fully translated your pages/posts in the Advanced Translation Editor and completing the process, the translation status icon remains a red exclamation mark (or "needs update" sign) instead of changing to the green checkmark. Solution: We recommend checking if there is obsolete content data in your posts. You can do this by selecting a problematic post, editing it, and simply clicking on 'Update' to save the current content to the database. After updating, try sending the post to automatic translation again. If the status correctly displays green checkmarks (completed), the issue is resolved. For other posts or pages, you can use the bulk edit option on the listings page to update them without making any changes, and then send them to automatic translation on the Translation Dashboard.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problema: Il cliente necessita di trasferire 62.000 crediti dal dominio wallitalia.it al dominio wallitalia.com. Soluzione: Abbiamo trasferito i crediti come richiesto. Ora i crediti sono disponibili sul dominio wallitalia.com.
Se questa soluzione non dovesse essere più rilevante, perché datata o non applicabile al tuo caso, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di consultare la pagina delle problematiche note, verificare la versione della soluzione permanente e confermare di avere installato le ultime versioni dei temi e dei plugin.
Problem: The client experienced issues with the WPML plugin after migrating their WordPress site to a new domain. The main problem was that the AMS servers retained a stale site fingerprint even after the site was deleted from the account dashboard, causing a loop that prevented the use of migration credits. Solution: 1. The client deleted all sites associated with their account through the WPML.org dashboard. 2. They ran targeted SQL queries against the WordPress database to remove license and registration data while preserving all WPML configuration, settings, and translations. This action prompted the plugin to register as a new site. 3. Upon encountering a recurring issue with the site migration message, the client found and deleted the
otgs_wpml_tm_ate_cloned_site_lock
option in the database, which contained a stale fingerprint. However, this did not resolve the issue as the AMS server recreated it with the same stale fingerprint. 4. The client eventually chose the non-recommended option in the migration wizard, re-entered the site key, and successfully registered the site.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problema: Se stai riscontrando dubbi riguardo al significato della colonna 'number' nel report di traduzione di WPML, questa informazione è per te. Soluzione: La colonna 'number' indica il numero di crediti utilizzati per la traduzione automatica. Se questa spiegazione non risolve il tuo dubbio o se la soluzione sembra non essere più applicabile a causa di aggiornamenti o modifiche nel tempo, ti consigliamo di verificare i problemi noti correlati, controllare la versione della soluzione permanente e assicurarti di avere installato le ultime versioni dei temi e dei plugin. Se il problema persiste, non esitare a aprire un nuovo ticket di supporto.
Problem: The client is experiencing issues with automatic translation credits and billing. Despite setting the option to 'Translate what you choose', the site continues to prompt for 'Pay Now'. The client has been invoiced multiple times without the translation editor reflecting the available credits, which show as zero despite having a balance of over 200,000 prepaid credits. The site seems to be tied to a billing block or session from a previous account. Solution: We reviewed the client's account and confirmed the following credit details: Deposited credits: 374076, Used credits: 221652, Available credits: 152424. It appears there was a misunderstanding regarding recent invoices, as none were issued post the client's last payment. We identified that the credits might not have been recognized due to an account mismatch possibly linked to an old account. After further investigation and adjustments, we unblocked the account. We recommend the client to test the system now to ensure it reflects the correct credit balance and no longer prompts unnecessarily for payment.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and verify the version of the permanent fix. Ensure you have installed the latest versions of themes and plugins. If problems persist, we highly recommend opening a new support ticket at WPML support forum.
Problema: Si al remover créditos como indica WPML, ¿la web que tiene los créditos perderá la traducción manual que ya tiene? Solución: Si estás intentando devolver los 2000 créditos que se asignan gratuitamente al registrar una key en WPML, debes saber que estos créditos están vinculados únicamente al sitio en el que se registró la key y no pueden transferirse ni devolverse a la cuenta. Los créditos solo se pueden devolver cuando han sido asignados manualmente desde tu cuenta de WPML a un sitio. Los 2000 créditos gratuitos que WPML añade automáticamente al registrar una key están reservados exclusivamente para ese sitio y no pueden recuperarse.
Si esta solución no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins.
Problem: El cliente no puede añadir créditos a un proyecto en WPML después de haber usado los créditos iniciales. Aparece un mensaje de error y se observa que hay dos URLs registradas, aunque solo se usa una. Solution: Si estás experimentando problemas para añadir créditos en WPML y notas que la URL de tu sitio ha cambiado, te recomendamos seguir estos pasos: 1. Inicia sesión en tu cuenta de WPML en https://wpml.org/account/sites/ 2. Elimina el sitio anterior si la URL ya no coincide. 3. Haz clic en 'Add new site' y registra la URL actual. 4. Copia la nueva clave del sitio generada. 5. Ve a WP Admin → Plugins → Add New → Commercial y haz clic en 'Unregister WPML from this site' si es necesario. 6. Registra WPML nuevamente utilizando la nueva clave del sitio. 7. Intenta actualizar las credenciales nuevamente. Para más detalles, puedes seguir esta guía oficial: https://wpml.org/faq/install-wpml/ Si después de seguir estos pasos continúas teniendo problemas, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en el foro de soporte de WPML.
Problem: The client purchased 200,000 credits in 2023 and was concerned about their usage, as the invoices showed charges for over-usage of the monthly 2,000 credits. The client was unsure about the remaining balance and where to view it. Solution: We reviewed the client's account and confirmed the initial deposit of 200,000 credits on 16 February 2023. We also verified the transactions on the specified website, which showed a total of 200,066 credits used, leaving a balance of 2,000 credits. The detailed usage included over 1,100 translation entries that consumed the credits. We advised the client to check the transactions for detailed information on credit usage.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Falls diese Lösungen Ihr Problem nicht beheben oder falls sie veraltet erscheinen, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Bitte überprüfen Sie auch die bekannten Probleme, bestätigen Sie die Version der dauerhaften Lösung und stellen Sie sicher, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: The client noticed a discrepancy in the number of credits used for automatic translation from Hebrew to English, with the system using 64,216 credits which seemed too high compared to the actual word count. Solution: If you're experiencing a similar issue, it's important to understand that each word may consume a different number of credits depending on the Automatic Translation Engine used. For the PTC engine, each word uses 4 credits. For detailed information on translation pricing, please visit Automatic Translation Pricing. To view an invoice of the credits used, you can follow the steps outlined here: Automatic Translation Invoices.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
