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37,137 Responses to “Pre-sales Questions”

  1. Hi,

    I still can’t understand how to manage automatic traditions.

    I have a site that currently has around 370,000 words, and will be up to 1,100,000 words in the next 12 months.

    I would like to translate it with Microsoft.

    but now I ask:
    if I wanted to start translating into 4 languages ​​now, how can I manage the costs and spend as little as possible on translations?

    Do I have to buy 1,100,000 words right away?

    Thanks for your help.
    Stefano

    • Hello,
      No, you don’t have to buy 1,100,000 credits right away.
      And you don’t have to translate everything immediately.
      Please start with only one language and with the translation credits you will receive in the CMS Multilingual package (90 000 credits) and select only some posts/pages in the WPML Translation Management. To follow this scenario, please don’t select the “Translate Everything” mode when setting up WPML. If you are happy with your translation, you can consider using the Pay-as-you-go option. On this page you will see the credit calculator: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ – please scroll down to the FAQ section and click on “How much does automatic translation cost?”
      You should also select the Microsoft engine in WPML settings before you start translating anything. The default one is DeepL which costs twice as much compared to Microsoft (but DeepL provides better quality).

  2. Hi team,

    we have input source as excel & PDF in multiple languages. We would like to embed this webpage. Will WPML will be able to translate content of PDF/excel embedded in webpage? this contents are collected via formidable form.

    • Hello,
      No, WPML cannot translate content of PDF/excel embedded in webpage. If you have a few pages with PDF/excel content you can consider the following:
      a) disable the WPML translation editor on these pages and start translating these pages independently (this page explains the details)
      b) translate these documents outside WPML
      c) embed the translated versions

    • Hello,
      We don’t provide a free version of WPML but our 30-day refund policy allows you to test WPML for 30 days without risking your money. Here’s the list of themes compatible with WPML tested by our Compatibility Team. Most of the themes are compatible with WPML even if not tested by our team. Themes that have not been tested and which might have issues with WPML are themes that provide custom Elementor widgets or themes that provide what we consider “plugin functionality” (for example, a theme that allows you to add listings/ads to your site). Standard themes should work fine.

    • Hello,
      We no longer provide life-time deals but subscription renewals are optional and you can still use WPML (and keep your translations) even if you cancel your subscription. In this case, you will stop receiving updates and lose access to our support assistance but the plugin itself will continue working.

    • Hello,
      If you don’t renew, you can still use WPML plugin on your site and keep your translation but you won’t be receiving plugin updates and you won’t receive our technical assistance in case of any issues. Be default, WPML is renewed automatically so you would need to switch to manual renewals in your WPML account.

  3. Hi Agnes, two days ago you told me not to translate everything automatically but to do a few pages at a time. I have 700 pages and would like to translate them automatically with Microsoft. this is my need. do you think there are problems? why did you advise me to do it manually? Furthermore, would I save money if I purchased the first credits? thanks Stefano

    • Hello Stefano,
      I advised you to start with one language and trying to translate a few posts/pages before you make any credit-related commitments because credits are not refundable. If you have 700 page to translate into 4 languages, I’d like to make sure your site is properly set up before you spend so many credits. You can switch your site to the “Translate Everything” mode at any time and also you can add more languages later. Yes, Pay-as-you-go credits are cheaper than buying the additional packages of credits. In case of any issue you can use our support forum to ask for advise or the fix of your issues. We also have the live chat there.

  4. Hello,

    I started working on a client website recently that uses WPML however this was purchased quite some time ago and the details of the account has been lost, so I have no idea the email address linked to the current account to even perform an account recovery.

    Is there some way to find out the email attached to a WPML account that is active?

    • Hello,
      If your site still uses WPML and WPML is registered with a WPML license key, then yes, we can check in our system who purchased it and also the status of this account/subscription. Please share the link to your site. If you don’t want to use public comments to share the link to your site, please use this form: https://wpml.org/home/contact-us/contact-form/

  5. Good day,

    May I ask if WMPL still works if we already have existing multilingual sites e.i. kunstloft.de/magazin, kunstloft.fr/magazine, kunstloft.it/rivista, kunstloft.es/revista, etc.?

    • Hello,
      It’s not recommended using WPML along with other translation plugins because it’s very likely they will conflict.

  6. Hi,
    My account is about to renew, but I would like to change the plan from : Multilingual Agency to Multilingual CMS. How can I do the switch without loosing keys.
    Best regards.
    Carole

    • Hello,
      downgrading from the Multilingual Agency to Multilingual CMS is not possible with a click of a button so you would need to do the following:
      1. Let your existing subscription expire. If you use automatic renewals, please switch to manual renewals first as explained here. Otherwise you will be charged automatically for your Agency account renewal.
      2. When your subscription expires you will be able to the CMS package when using the same email address. Simply visit our purchase page when logged in. And click the Buy button for the CMS package.

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