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36,838 Responses to “Pre-sales Questions”

  1. I am to revamp this site, I have purchased kingster theme (by GoodLayers) now I have to purchase WPML ASAP, is it compatible with this theme? and perfectly offers right to left orientation?
    if yes, which version of WPML will suit me better?
    A quick response will help me a lot!
    Thanks

  2. Hi there,
    I need an invoice with reverse VAT included, but when I tried to do my purchase, and insert my VAT Spanish number, the final payments added 21%. Is it possible to have the proper invoice with 0% VAT due to reverse taxation?

    Thanks!

    • Hello Gonzalo,
      if you want to test WPML plugins with your theme and on your site, the only way to do it is to buy WPML keeping our refund policy in mind. But if you just need a general understanding of how it works, please try this site:

      1. Visit this page:
      https://discover-wp.com/site-types/gyms-and-trainers/
      2. Choose Create test site
      3. Make sure to choose “The site will be multilingual” on the next screen.

      Please note that this is the demo of our Toolset plugins but WPML is used on that site too (if you don’t forget to check “The site will be multilingual” when creating the site)

  3. Hi,

    Is it possible to translate more then 2000 words automatically a month? And also exclude certain words from automatic translation or set rules to translate certain words to a given word?

  4. I want to change credit card for my renew account but it always leeds me to PayPall account. I want use my credit card instead off PayPall. Please help to set up a credit card.

    Valerija

  5. What is the correct wpml license to purchase to use with my domain that has multi-site directory enabled.

    example.com/site1
    example.com/site2
    example.com/site3
    example.com/site4
    example.com/site5

    Please let me know.

    Thank you for your help.

  6. Are users required to pick the language they wish to see? Can the plugin read the browser’s language instead and display the content in that language?

    thanks!

  7. Hi

    The chap who set up the new version of the site just over a year ago chose WPML Multilingual CMS. However, I suspect that the WPML support has now expired. How much would it cost to renew/reinstate support and what is the process?

    Kind regards
    Andy

    • Hello,
      Thank you for your interest in WPML.
      You would need to buy WPML with your email address instead of renewing the existing subscription (which belongs to the person who bought WPML from us), please check our prices here: https://wpml.org/purchase/

      After buying WPML, you need to log into your WPML account, register your site and generate a key. Then you need to go to your site, Plugins -> Add new -> Commercial tab and paste the key there.

    • I’m sorry but we don’t provide any option to downgrade. You can cancel your existing subscription and then purchase again the Blog version.

  8. Hi, want to change the payment method from PayPal to Credit Card. How should I do this – I am getting PayPal automatically all the time. Thanks!

    • Hello,
      Please select Alternative payment method and you will be able to add your credit card directly.

      Kind regards,

      • Thanks, clear! Will the system remember the card number I’ll use for the purchase for the upcoming payments, i.e for account renewal for the next year? And will the charge for the renewal be commenced automatically from this card? Thank you again!

        • Yes, the payment details are not stored on our site but it will remain associated to your initial purchase and next year’s payment will be processed with this payment method. You can update the payment mehod if you need it, at any time.

  9. Hi:

    My company, Opengear, is a WPML Translation Management subscriber. I am currently researching potential LSPs to help us localize content, and want to be able to manage the flow of translation content using WPML. I am only able to find 1 of the 3 companies I was going to contact listed on your website (https://wpml.org/translation-service/). If a company is not listed, must I assume that I cannot use WPML Translation Management if we work with that LSP? Thanks.

    • Hello Frank,
      If it’s not listed it means it has not been integrated but could be, although it may take some time. You are welcome to write to Ornela about this directly, she also manages the integration with other transaltion services.

      Kind regards,

  10. Hello!

    Wondering if WPML has capabilities to create duplicate slugs in permalinks?

    Wanting to organize urls by Country and Language (since some countries will also have multiple languages)

    Example:
    http://www.domain.com/COUNTRY/LANGUAGE/pagenmae

    Spain/English –> http://www.domain.com/es/en/pagename
    Spain/Spanish –> http://www.domain.com/es/es/pagename

    So, wondering if WPML can help me to have ‘ES’ slug twice in single url.

    Thank you!

    Megan

  11. Salve, ho fatto l’acquisto di WPML, mi ha fatto scaricare un file che si chiama: buddypress-multilingual.1.6, non so se sia quello giusto e non l’ho ancora installato, anche perche’ ho letto che ci sono plug-in aggiuntivi da scaricare per il corretto funzionamento, sono andato nella pagina dei download, li ho trovati ma non me li fa scaricare.
    Inoltre, ho effettuato l’acquisto ieri pomeriggio ma ad ora non ho ancora nessun addebito sulla carta di credito, eppure il procedimento era andato a buon fine.

    Potreste aiutarmi a capire?
    Grazie,

  12. if i buy WPML multilingual CMS for 79$ will i also get
    WPML-Media 2.WPML-Multilingual CMS3.WPML- String translation4.Contact-form 7 multilingual5.Advance Custom Fields Multilingual for free ? 

  13. Hello

    I wanna buy the Agency plan of WPML.

    1-If I don’t renew the plan in the seconde year, I’ll lost all the translations on my websites?
    2-For the 10,000 free words (+2,000 words for free) on automatic translation, is it for each website, or for all websites use.

    Thank You

    • Hello Mohamed,
      If you don’t pay for the renewal you can keep using the files as they are installed on your sites but you will not receive updates or support. The translations will remain active.
      The 12,000 free words are across all sites/month

      Kind regards,

  14. hello
    one of the features is just 2000 words between any language pair every month
    what about unlimited automatic translation.#
    thank you

  15. Hello,
    Our organization is a 501c3 non-profit organization. I understand WPML provides non-profits with the plugin at no cost? If so, how would I proceed?
    Thank you.
    All the best,
    Bryce

    • Hello Paul,
      depends on how the emails are sent. If for sending these emails you use a plugin from our plugins-compatible-with-WPML list you will be able to translate those emails. But I haven’t found anything about HubSpot though so there is a slim chance it will work out of the box.

    • Hello Vadim,
      thank you for your interest in Toolset. That’s perfect timing because our upcoming Toolset release provides better integration with WPML. Could you please log into your WPML account and let me know if you can see any link offering you to buy Toolset with 30% discount? We used to have this offer for WPML users. If you cannot find it, please let me know and in the meantime, I will check it out with my team.

    • Hello,
      I’m sorry but it turns out that we don’t have any discounts at this moment. We might have something in a few weeks after we ready with that new release I mentioned that provides better integration with WPML.

  16. If I buy mutilingual cms can i upgrade afterwords to multlingual agency if i find i need more than 3 websites and how much will that cost
    Thank you

    • Hello Victor,
      You upgrade from the CMS to Agency for the difference in the purchase price between those two packages. With the Agency account, you will be able to register as many sites as you want (= use WPML plugin on an unlimited number of sites).

  17. I purchased the plugin 2 days ago, still nothing happend. Havent received any info. How many days is the handlling time?

    • Hello,
      thank you for your attempt to purchase WPML but I can see that your order is still in the “pending” status. Please try the following:

      1. Please log into your WPML account (if you do not know your user credentials, please reset your password with this link: https://wpml.org/account/lost-my-password/)
      2. In the section Account and Payments select the option Payment history and invoices.
      3. On this page a list of your orders with the corresponding status is displayed.
      4. From this list you should select the order that is Pending Payment and click on the View order button next to it.
      This will take you to the Order page where under the Yearly renewal section the following is displayed: > Your subscription status is: Pending. View payment details.
      Click on the View payment details link that will take you to the Subscription page where under the Your recent payments you have the option to Pay for the pending payment.
      By clicking on the Pay button it will take you to the checkout page where you can proceed with the payment normally.

  18. Hi,
    I would like to know, if i buy the extra words, i have to pay every month the cost of the words. But if i want to stop this payment, there will be a problem with my site or i just can’t translate anymore? And if i don’t have money in credit card what will be happen?

    Thank you!

    • Hello,
      you paid only for the words you’ve used (plus we provide a free quota each month) so you don’t use any of the paid words in a given month, we won’t charge you. The translated words will be kept on your site and you won’t lose the translations even if you cancel your subscription. If you don’t have any money on your credit card, we won’t charge.

    • A few more words about what if you don’t have any money on your credit card. We will attempt to charge you a few more times and if there is still no luck, we will block the usage of machine translation with a message with the link to pay.

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