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36,842 Responses to “Pre-sales Questions”

  1. Hello,

    I have two questions regarding the automatic translation feature:

    1) Is there an option to automatically translate specific pages only by pressing the Translate button on those pages? We do not want the entire site and every new page translated automatically.

    2) What happens if we exceed 500,000 words a month limit on the $72/month automatic translation plan?

    Thanks!

  2. Hi there I had a question about the pricing of automatic translations. I understand we’re only charged on the words used. I did a quick search and discovered our entire site has around 20,000 words. If we had 5 users access our site for 4 different languages, how would we be charged. Let’s assume that for the sake of the argument all 5 users accessed every page on the site, causing all 20,000 words to be translated. Would we be charged each time the site was translated per language, per user, or per word?

    Per language:
    If we had our original English site translated into Spanish, French, Russian, and Arabic would we be charged for 20,000 x 4 languages? So 80,000 words?

    Per user:
    If 5 users accessed our site and wanted the language translated would we be charged for 100,000 (20,000 x 5 users) words?

    Per word:
    Would we be charged for 20,000 words no matter how many languages we wanted it translated into?

    I understand that we’re charged per word, so if we have X amount of users and some combination of users only see 30,000 translated words we would only need to pay for those 30,000 words, but we’re trying to get an understanding of how the cost will be tabulated if we have multiple languages on the site. Essentially what the most and least cost our client would pay per month.

    Sorry if my scenarios and questions were confusing. Thank you for your help.

    • Hello Emily,
      This is how you get charged>
      If we had our original English site translated into Spanish, French, Russian, and Arabic would we be charged for 20,000 x 4 languages? So 80,000 words?
      The translated content remains available on your site through the new language versions and you will not get charged again every time a visitor switches languages.

      Hope this explains things!

      • Hi Mercedes, I don’t understand if you’re trying to quote my original question in your response or if the answer is by the language. Can you please clarify? If we had our original English site translated into Spanish, French, Russian, and Arabic would we be charged for 20,000 x 4 languages? Would we be charged for 80,000 words total?

        Thanks.

        • Hello Emily,
          once you use machine translations, they are save in your database for good so it doesn’t matter how many visitors will see that page (if 1 or 1 000 0000). You are charged only for the first time those words are used. So you don’t need to multiply by 5 in your case.

          • Hi Agnes, thank you for your response. Does this mean we would only be charged once, when the translations are made and then each month after that we wouldn’t be charged?

            Thanks.

            • Hi Emily,
              Sorry if my reply was not clear before.
              You are correct: you get charged only when the translation is made and ypu will not get charged again every month.

    • Hello Paul,
      I’m sorry but we offer discounts only for the next years (in case you decide to renew your subscription, which is optional). So, for the CMS package, you will pay $79 for the first year and $59 for the next year.

  3. The Friends and Family of Incarcerated Persons (FFIP) is a 501(c)3 non-profit organization. We support families who have loved ones in the prison system so they can lead successful lives until their loved one comes home. We’d like to know if you have any discounts for non-profit organizations as we want to reach out to the Spanish speaking population. Thank you.

  4. hello

    i bought your plugin right now i have a problem because in my backend of my website they are asking me site key and i want to know how i can get
    more details if you want i will provide to you

  5. Fatal error: Cannot redeclare wpml_init_language_cookie_settings() (previously declared in /data/21/3/40/52/3203052/user/3577237/htdocs/wp-content/plugins/sitepress-multilingual-cmsx/sitepress.php:377) in /data/21/3/40/52/3203052/user/3577237/htdocs/wp-content/plugins/sitepress-multilingual-cms/sitepress.php on line 384

  6. let me know what i can do because i did what i could (i tried my best i realdy bought the plugins but i don’t i understand why i get this error )

  7. What mean 3 websites you can register? That you could have on 3 wordpress installation or only 3 language if you have every language on local domain.

    It hard to move it to WPML from polylang

  8. Hi!
    Good Morning!
    I want to translate my English website to Urdu and Arabic. I found in the list that it can translate in Arabic but about Urdu, I couldn’t find an answer. Can you please tell me that can this plugin translate my website to Pakistani Urdu Language

  9. Hi,

    I am planning to purchase your language translation plugin.

    I want some clarification for the below points.

    1) Is the plugin perfectly with SiteOrigin Page Builder, Block Editor Framework, Elementor, Theme, etc. ?

    2) Do you provide full customisation?

    3) Can the plugin manually translate all the things including website content, titles, text, button text, blogs, url, posts, comments, category, tag, products, etc.

    4) If the plugin fails, then do you provide full immediate support?

    5) Will you please send the video about the plugin customisation and settings.

    6) Can I change the plugin display style, colour, position, Plugin display position on the Top Right Corner of the website etc.

    Please send email immediately.

    Thanks

  10. I am interested to create a wordpress website with woocommerce products, and to support 3 languages such as English, Simplified Chinese and Traditional Chinese. I have the following questions.

    (1) Is the $79 plan sufficient to support the above ?

    (2) I understand that the URL for these 3 different languages would be different.
    So for product purchases from customers using different languages, would all these orders combine into a single database or will it be into 3 separate order databases tables based on each different languages ?

    That is, if I look at the woocommerce orders, would I be seeing orders purchased from all 3 different languages, or just orders from one language, one at a time.

    (3) Do you know of any reference websites using your plugins for Woocommerce multi lingual site for me to take a look?

    Thank you.

    • Thank you for your interest in WPML.
      1. Yes, it is. It includes all plugins needed to make your WooCommerce store multilingual.
      2. It’s one database. Also, from the WP backend user’s perspective, he/she will see all those orders on the same screen/panel.
      3. You can check our showcase: https://wpml.org/showcase/ and use the eCommerce filter. But these are sites from our customers and some are better some worse I don’t know any specific one I would recommend.

      • Hi, thank you for your reply.

        Further to my earlier question. If I have 100 products in my Woocommerce store. And if I were to use 3 languages, then in my dashboard for woocommerce products, do I see only 100 products or do I see 300 products as there are 3 languages.

        I would assume each products under each of the 3 languages would have their own URL.

        Thank you.

        • You will see 300 products in total, but when you log into your WordPress, the default language will be English (unless you choose a different one) so actually the admin will see 100 products and the language switch at the top to change the language (for example: English, Spanish, French, All). When he/she chooses “All” they will see all 300 products.

  11. Hello,
    Is there a free trial version I can use to test the translation before I buy?

    I tried few translator plugins and all don’t meet my expectation because Arabic is read from right to left and some translation are incorrect.

    I either need to be able to fix the translation specifically or exclude some part from the auto translation

    is your plugin allows the above feature? can I try it for 3 days to see if it works as expected?

    regards,

  12. I am trying to buy your pluggin. When I try to pay it says “An account is already registered with your email address. Please login.Use the Lost password form if you do not know or remember your access credentials.”

    I have never created a login on your website and do not have any login credentials. When i enter my email address I do not receive anything. It should not be this difficult just to buy the pluggin.

    can someone provide instructions to address this issue?

  13. Hi,

    Is it possible to translate the titles of each page and meta descriptions? Is this plugin useable for SEO?

    Love to hear from you soon.

    Kind regards,

    Ger

  14. If I purchase your CMS $79 version can I translate videos using Divi page builder?

    I want to deliver a different embedded YouTube video to a different language.

    Also, is there a detect feature as we do not want to add a selector to the menu?

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