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37,032 Responses to “Pre-sales Questions”
Hi,
Could you please advise what would happen if I was to purchase the $79 CMS version and then say in a few months I have more than 3 sites – is it possible to pay the difference and upgrade to the $159 agency version without paying again?
Hello,
Today i made a plugin purchase $ 79 already Payment. Unfortunately the email i placed was wrong. So i am not able to login or even get a reset password.
Hello Nujoom,
Thanks for your purchase. I have fixed the address and sent you a password reset link.
Please make sure to check your spam folder and confirm.
Hi,
I just wanted to know if there is an integrated function that let the site automaticaly redirect people opening the site to the dedicated localization via ip.
Hello,
no, there is no redirection based on IP but you can turn on redirection based on the user language set as the default language in their browser.
For the CMS version I have 2 questions:
1. can I ommit pages from translation and ommit those pages from the menu?
2. is an user with editor role able to translate?
We have a number of websites we might like to use WPML Multilingual CMS on but we have tried free trials of other plugins and they have not done everything we need. Is there any way to get a short free trial of Multilingual CMS to test it out before spending?
Hello Ian,
I am afraid we do not offer free tests of WPMl. You can try it for 30 days and if t does not work for you we will refund you https://wpml.org/purchase/refunds/
Dear sirs,
I ask you for the information I have made an online shop in woocommerce in 3 languages and used Loco translate but not good. So can I migrate the language from Loco to WPML ? and How ?
Thank you very much for the information
B. regards
Robert
Hello, we don’t provide any Loco-to-WPML migration mechanism but if you are able to export loco translate translations to a .mo file, you could then import them using WPML. To do this, once you have the .mo file, you can go to WPML -> String Translation. This customer had a similar need: https://wpml.org/forums/topic/how-to-transfer-translated-strings-from-loco-translate-to-wpml/
I was wondering what “Websites you can register” exactly means? I plan do set up the site so different languages / regions are mapped to different ccTLD. Would that be considered one Website?
It means, on how many separate WordPress installations you can use WPML. Many people buy WPML for their clients and some have many clients so they need to register WPMLon many websites.
Hello, I’ve just made a subscription. I’m trying to edit the Personal Details in order the Invoice have my client’s name and although I’ve added Vat number etc. I can’t change the name. What should I do, please? Thank you, Apostolos.
Hello, thank you for the quick reply.
Yes, I did that. But although in the name field I have put “Dimitris …..” in tax invoice it is displayed “Apostolos…..”.
Is it possible to change this?
Thank you.
Before i purchase. Some pages needs to have different copy depending on the translation, is it possible for me to have different text based on translation?
We’re writing help docs for our users in the USA and Australia and there are some differences in terms. Can you translate between British and American English?
Do these changes apply to Titles?
How about URLs?
Is there a URL parameter of sorts to direct users accessing articles from a country to automatically display it in the target language?
Hello Patrick,
if you are asking about machine translations, there’s only ‘one English’ (just English), please check here: https://ate.wpml.org/mt_langs
This is the list of supported languages coming from the popular translation services we are integrated with.
But if you plan to provide your own translations, you can set up WPML to make your site available both in British and American English. I hope that helps.
I’m currently building a site for my client and I wanted to know if there’s a Trial version for WPML. The client doesn’t want to spend money just to try out the plugin and ask for a refund if something doesn’t fill his needs.
Is there a possible way to try out the plugin on our localhost beforehand?
Hello Henry, I’m sorry but it’s not possible to test WPML the way you would expect. I can provide some options for what you could do but I don’t know if that would help you. If you are interested in testing WPML in general, as a plugin/interface for making your site multilingual, you can try this demo: https://discover-wp.com/site-types/gyms-and-trainers/ (when you click Create test site, make sure you select “The site will be multilingual” on the next screen). Please note that this demo is a demo of Toolset plugin but we are using WPML on the site as well. But if you are interested in machine translations, here’s the list of supported languages and translation services: https://ate.wpml.org/mt_langs As you can see we are using Google and DeepL so you can check the quality of their translation on the internet since these are popular services. I hope it helps.
In the meantime, I will check with our compatibility team if they have any Avada demo set up with WPML to check the options for the language switcher.
If you don’t want to renew after the first year, please go to your WPML account and simply cancel renewals. You can use our plugins without an active subscription but you won’t have access to our support forum and new updates after the first year.
I just want to know how Yoast works with WPML? If I have two languages – will there be a possibility to add meta description, title, alt text for images etc. in both languages? How will the interface look?
We use TranslatePress today and it´s very limited in the possibility to do these things and there is a strange admin.
Hola !
Tengo un problema con una factura, en mi tarjeta tengo un cargo de $59.00USA a nombre de WPML el día 23 oct 2020, pero en mi cuenta de WPML – historial de pagos y facturas, solo tengo una factura de $79.00USA, no me cuadran las cantidades, me pueden ayudar con esta factura de $59.00USA del día 23 oct 2020 por favor
We don’t have an AMP plugin declared as compatible so far. However, this feature usually works and the issues we had in the past have been resolved.
We wouldn’t declare it as 100% compatible but it should work.
i have installed wpbeaverbuilder in my website. and install wmpl plugin when i will add page in Spanish language then page open with wpbeaverbuilder then plugin content [like title of plugin, text of plugin] also converted into Spanish language this issued resolved or not then i will bought the plugin.
Hello,
thank you for your interest in WPML. I don’t understand your question. I don’t understand this part: “page open with wpbeaverbuilder then plugin content [like title of plugin, text of plugin] also converted into Spanish language “. What do you mean by title and text of the plugin? Which plugin?
WPML is compatible with Beaver Builder, which means, that you can create a page using Beaver Builder and then translate it to other languages without recreating that pages again in other languages. You will just translate the strings (texts) from that page.
Hello.
I would like to buy the 79$ Multilingual CMS version of wpml for now but I will have more sites in the next few months, If I want to upgrade to the Multilingual Agency 159$ in a few months will I only have to pay the balance for that year.
With the browser detection does that mean that if I have lets say a Spanish version of my site and a person is using a browser in Spanish that they will be automatically directed to the Spanish version of my site.
I also have images with text on my site, will I be able to change these images on the translated pages so they show up in the relevant Language.
I am not very techie so easy answers would be great.
Have a great weekend Victor
Hello Victor,
thank you for your interest in WPML.
1. Yes, you first buy the Multilingual CMS package and later on you can upgrade from the Multilingual CMS package to Multilingual Agency for the difference in the purchase price. Our system allows that.
2. Yes, after enabling the redirection feature your user can be automatically redirected to his/her languages according to the language he/she has set as the default in their browser. So let’s say, your site’s primary language is English and your site is also available in Spanish. Someone from Spain enters the domain directly in the browser, they will be redirected to the Spanish version. Please note that this feature is not so important because most traffic to your site comes from search engines (such as Google) and Google provides direct links to pages in the language they are searching in.
3. Yes, WPML allows you to translate images are well (you will need to prepare these images yourself and uplaid translated versions via WPML).
Hi, it is possible after couple of months to change paying for Multilingual CMS (79$) to paying only for Multilingual Blog 29$ version of WPML – if I would not need after that time to have three sites translated but only one? Obviously I would have less translation abilities, but nevertheless, is it possible? Thank you.
Hello,
Yes, upgrading from the Multilingual Blog 29$ to the Multilingual CMS package is possible and our system will charge you proportionally to what you have already paid (you won’t need to pay the whole price again, just the difference).
We don’t provide an option to downgrade, so it would make better sense to start with the Multilingual Blog and if you find anything missing, you can upgrade to Multilingual CMS.
Hello,
If you are using WPML plugins without registration and now you plan to buy one of our packages, yes, you can register your site, update the WPML plugins and you won’t lose your translations (provided your translations were added via WPML plugins).
Hi,
Could you please advise what would happen if I was to purchase the $79 CMS version and then say in a few months I have more than 3 sites – is it possible to pay the difference and upgrade to the $159 agency version without paying again?
Thanks,
James
Hello James,
your previous question was awaiting moderation. I’ve just replied. Yes, it works exactly as you would expect.
Hello,
Today i made a plugin purchase $ 79 already Payment. Unfortunately the email i placed was wrong. So i am not able to login or even get a reset password.
Wrong Email: nujoom@adagency.desgn
Correct Email: nujoom@adagency.design.
Please Give me support so i can download my purchased plugin.
Thanks,
Nujoom Nazar
Adagency.design
Hello Nujoom,
Thanks for your purchase. I have fixed the address and sent you a password reset link.
Please make sure to check your spam folder and confirm.
kind regards,
Hi,
I just wanted to know if there is an integrated function that let the site automaticaly redirect people opening the site to the dedicated localization via ip.
Thanks
Hello,
no, there is no redirection based on IP but you can turn on redirection based on the user language set as the default language in their browser.
Okay, the point was beeing able to have a redirection for the user’s language so is perfect, thank you!
Hi,
I wanted to know if you have some Black Friday sale offer in yearly subscriptions.
Please let me know.
Thanks
Hi!
No, I am afraid we do not have any Black Friday or any other discounts
For the CMS version I have 2 questions:
1. can I ommit pages from translation and ommit those pages from the menu?
2. is an user with editor role able to translate?
Thank you,
Tania
Hi Tania,
1. Yes, you can choose what to translate and what not, as well as hide language while you are still translating it https://wpml.org/documentation/getting-started-guide/language-setup/hiding-languages-on-the-front-end/
2. Yes, https://wpml.org/documentation/translating-your-contents/how-to-use-access-plugin-to-create-editors-for-specific-language/
We have a number of websites we might like to use WPML Multilingual CMS on but we have tried free trials of other plugins and they have not done everything we need. Is there any way to get a short free trial of Multilingual CMS to test it out before spending?
Hello Ian,
I am afraid we do not offer free tests of WPMl. You can try it for 30 days and if t does not work for you we will refund you https://wpml.org/purchase/refunds/
Kind regards,
Try to order, but paypal is not working correct. Can you give email for payment trough paypal?
Hey! if PayPal does not work for you please try with yuor credit/debit card by selecting alternative payment method at checkout
Dear sirs,
I ask you for the information I have made an online shop in woocommerce in 3 languages and used Loco translate but not good. So can I migrate the language from Loco to WPML ? and How ?
Thank you very much for the information
B. regards
Robert
Hello, we don’t provide any Loco-to-WPML migration mechanism but if you are able to export loco translate translations to a .mo file, you could then import them using WPML. To do this, once you have the .mo file, you can go to WPML -> String Translation. This customer had a similar need: https://wpml.org/forums/topic/how-to-transfer-translated-strings-from-loco-translate-to-wpml/
Hi,
Thank you for your information.
In this case, can I have bought Loco and WMPL activate and use Copy – Paste ?
Thank you
Robert
Yes, you can.
Hi there
I was wondering what “Websites you can register” exactly means? I plan do set up the site so different languages / regions are mapped to different ccTLD. Would that be considered one Website?
thanks!
It means, on how many separate WordPress installations you can use WPML. Many people buy WPML for their clients and some have many clients so they need to register WPMLon many websites.
Hello, I’ve just made a subscription. I’m trying to edit the Personal Details in order the Invoice have my client’s name and although I’ve added Vat number etc. I can’t change the name. What should I do, please? Thank you, Apostolos.
Hello Apostolos,
Did you check this article https://wpml.org/faq/getting-your-tax-invoice-after-buying-wpml/
Let me know?
Hello, thank you for the quick reply.
Yes, I did that. But although in the name field I have put “Dimitris …..” in tax invoice it is displayed “Apostolos…..”.
Is it possible to change this?
Thank you.
Hi Aposotolos,
I have updated the invoice for you.
Thank you very much!! 🙂
Hi there,
Before i purchase. Some pages needs to have different copy depending on the translation, is it possible for me to have different text based on translation?
Yes, it’s possible with WPML.
Hi there,
You had a discount for non-profits before, if I remember correctly.
Is this still available?
Thank you,
Martin
Please contact us directly via this form https://wpml.org/home/contact-us/ and we will see what we can do for you.
Hi Martin,
Please send me the url to your site here https://wpml.org/home/contact-us/contact-form/
Thanks!
Greetings, please kindly advice if I make a purchase on the cms package for $79 does it also include string and translation management addons?
Hello. Yes, it does include those addons.
Hello,
Yes, the CMS version gives you access to all modules
We want to use WPML for a new project with Woocommerce. We would like to use this theme.
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
The website says it supports WPML, but they are not in your list of compatible themes?
Do they support WPML?
Hello Remco,
there is a very good chance that it will work with WPML. I can see WPML mentions in their log and they declare WPML compatibility.
Hi there,
We’re writing help docs for our users in the USA and Australia and there are some differences in terms. Can you translate between British and American English?
Do these changes apply to Titles?
How about URLs?
Is there a URL parameter of sorts to direct users accessing articles from a country to automatically display it in the target language?
Hello Patrick,
if you are asking about machine translations, there’s only ‘one English’ (just English), please check here:
https://ate.wpml.org/mt_langs
This is the list of supported languages coming from the popular translation services we are integrated with.
But if you plan to provide your own translations, you can set up WPML to make your site available both in British and American English. I hope that helps.
Hello.
I’m currently building a site for my client and I wanted to know if there’s a Trial version for WPML. The client doesn’t want to spend money just to try out the plugin and ask for a refund if something doesn’t fill his needs.
Is there a possible way to try out the plugin on our localhost beforehand?
Hello Henry, I’m sorry but it’s not possible to test WPML the way you would expect. I can provide some options for what you could do but I don’t know if that would help you. If you are interested in testing WPML in general, as a plugin/interface for making your site multilingual, you can try this demo: https://discover-wp.com/site-types/gyms-and-trainers/ (when you click Create test site, make sure you select “The site will be multilingual” on the next screen). Please note that this demo is a demo of Toolset plugin but we are using WPML on the site as well. But if you are interested in machine translations, here’s the list of supported languages and translation services: https://ate.wpml.org/mt_langs As you can see we are using Google and DeepL so you can check the quality of their translation on the internet since these are popular services. I hope it helps.
I would like to buy this plugin for avada theme, my purpose is add translate icon on the right of search icon on main menu.
Besides, i don’t want to renew after one year from purchase.
Please guide me.
Thanks.
Hello,
I found a theme with the languages switcher next to the search icon but on the other side:
https://emiratescreatives.ae/en/
If you want to can check our showcase:
https://wpml.org/showcase/?wpv-site-theme=avada&wpv_view_count=1402455
these are the sites using WPML and Avada.
In the meantime, I will check with our compatibility team if they have any Avada demo set up with WPML to check the options for the language switcher.
If you don’t want to renew after the first year, please go to your WPML account and simply cancel renewals. You can use our plugins without an active subscription but you won’t have access to our support forum and new updates after the first year.
My colleague from the compatibility team confirms that what you are asking about should be easy using Avada’s layout builder.
Is there any black Friday offer. Today.
Hello, no, there isn’t but thanks for checking anyway.
Hello,
I would like to ask You, if You offer some Black Friday discounts (like some other multilingual plugins).
Thanks!
Hello, we don’t have any special offer because of the Black Friday coming.
Hi
I just want to know how Yoast works with WPML? If I have two languages – will there be a possibility to add meta description, title, alt text for images etc. in both languages? How will the interface look?
We use TranslatePress today and it´s very limited in the possibility to do these things and there is a strange admin.
Peter
Yes, you can translate that meta info using WPML:
https://wpml.org/documentation/related-projects/using-wordpress-seo-with-wpml/
Hola !
Tengo un problema con una factura, en mi tarjeta tengo un cargo de $59.00USA a nombre de WPML el día 23 oct 2020, pero en mi cuenta de WPML – historial de pagos y facturas, solo tengo una factura de $79.00USA, no me cuadran las cantidades, me pueden ayudar con esta factura de $59.00USA del día 23 oct 2020 por favor
Hola! Ya te contesté por mail.
saludos!
Does WPML is AMP ready and compatible?
Hi Sebast!
Do you mean this one? https://wordpress.org/plugins/accelerated-mobile-pages/ we started testing it but did not finish because the author had other priorities.
You can try it and if needed, ask for help in our forum. Remember we have a 30-day Refund policy https://wpml.org/purchase/refunds/
Hello,
I was referring to the official AMP by Automatic and Google.
We don’t have an AMP plugin declared as compatible so far. However, this feature usually works and the issues we had in the past have been resolved.
We wouldn’t declare it as 100% compatible but it should work.
i have installed wpbeaverbuilder in my website. and install wmpl plugin when i will add page in Spanish language then page open with wpbeaverbuilder then plugin content [like title of plugin, text of plugin] also converted into Spanish language this issued resolved or not then i will bought the plugin.
Hello,
thank you for your interest in WPML. I don’t understand your question. I don’t understand this part: “page open with wpbeaverbuilder then plugin content [like title of plugin, text of plugin] also converted into Spanish language “. What do you mean by title and text of the plugin? Which plugin?
WPML is compatible with Beaver Builder, which means, that you can create a page using Beaver Builder and then translate it to other languages without recreating that pages again in other languages. You will just translate the strings (texts) from that page.
Could you please explain your issue?
Hello.
I would like to buy the 79$ Multilingual CMS version of wpml for now but I will have more sites in the next few months, If I want to upgrade to the Multilingual Agency 159$ in a few months will I only have to pay the balance for that year.
With the browser detection does that mean that if I have lets say a Spanish version of my site and a person is using a browser in Spanish that they will be automatically directed to the Spanish version of my site.
I also have images with text on my site, will I be able to change these images on the translated pages so they show up in the relevant Language.
I am not very techie so easy answers would be great.
Have a great weekend Victor
Hello Victor,
thank you for your interest in WPML.
1. Yes, you first buy the Multilingual CMS package and later on you can upgrade from the Multilingual CMS package to Multilingual Agency for the difference in the purchase price. Our system allows that.
2. Yes, after enabling the redirection feature your user can be automatically redirected to his/her languages according to the language he/she has set as the default in their browser. So let’s say, your site’s primary language is English and your site is also available in Spanish. Someone from Spain enters the domain directly in the browser, they will be redirected to the Spanish version. Please note that this feature is not so important because most traffic to your site comes from search engines (such as Google) and Google provides direct links to pages in the language they are searching in.
3. Yes, WPML allows you to translate images are well (you will need to prepare these images yourself and uplaid translated versions via WPML).
Hi, it is possible after couple of months to change paying for Multilingual CMS (79$) to paying only for Multilingual Blog 29$ version of WPML – if I would not need after that time to have three sites translated but only one? Obviously I would have less translation abilities, but nevertheless, is it possible? Thank you.
Hello,
Yes, upgrading from the Multilingual Blog 29$ to the Multilingual CMS package is possible and our system will charge you proportionally to what you have already paid (you won’t need to pay the whole price again, just the difference).
Sorry for my bad english. I was trying to ask about possibility to DOWNgrade, not upgrade.
So, it is possible to downgrade from Multilingual CMS (79$) to Multilingual Blog 29$?
Thank you.
We don’t provide an option to downgrade, so it would make better sense to start with the Multilingual Blog and if you find anything missing, you can upgrade to Multilingual CMS.
Hi
My Development Person Installed Nulled Version of WPML,if I purchase a license or Paid one..All of my translations will be removed.?.
Hello,
If you are using WPML plugins without registration and now you plan to buy one of our packages, yes, you can register your site, update the WPML plugins and you won’t lose your translations (provided your translations were added via WPML plugins).