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38,522 Responses to “Pre-sales Questions”
Dear WPML Team,
We are currently using LearnDash LMS and are planning to translate our courses into Spanish and French. Each course includes video content, with separate Vimeo URLs for each language version of the videos.
Our question is: Can WPML redirect users to the appropriate Vimeo URL based on the selected language? For instance, if a user selects Spanish, they would be shown the Spanish version of the video.
Looking forward to your guidance on whether WPML supports this functionality.
Hello Andrew,
Thanks you for your interest in WPML. Please note that LearnDash-content has to be translated manually in most of the cases. Making a LearnDash site fully translated with WPML is not a trivial task and that’s why I’d like to encourage you to read the process before you purchase WPML. Please read this documentation to see how WPML works with LearnDash and what kind of manual work you would need to do. If you provide a separate video link for a different language, yes, the end user will see the video in their language. Also there are two known issues with LearnDash, both explained at the bottom of this page.
Hello,
I’m from education organizations, we cannot purchases any plugin without PO, so are you mind if I want to ask you to sent me a PO about WPML pricing – Multilingual CMS pleases.
Sorry to bother you again,
I miss the correct information, it doesn’t PO, it’s Quotation – can you sent me a Quotations about WPML pricing – Multilingual CMS pleases.
I forgot to mention that WPML renewals are optional and required for receiving plugin updates and support assistance. You can cancel your WPML subscription at any time and still use the plugin and keep your translations.
Hello, I’m interested in this plugin to auto translate based on the users browser language. I see you have a browser language redirect option… is that available in the “Multilingual Blog” version or do I need the “Multilingual CMS” version?
Helle, the option to redirect the users according to their browser language is also available in the Blog package but the Blog package doesn’t allow you to translate you site automatically. So you would need to provide your translations if you buy the Blog package.
Hello,
if you give me the site name, I can check it for you in our system and will let you know what’s the WPML type of account it was registered with. If you would like to check it yourself, here’s what you can: please visit your WordPress site, go to Plugins > Add new plugin > switch to the Commercial tab and check the top “banner” it will read something like that: “Squarespace WPML is registered on this site. Your XXX account”
This website was registered by someone with the Lifetime account in October 2023. We no longer sell the Lifetime account but the Multilingual CMS package includes the same set of plugins as in the old Lifetime accounts.
Inquiry About WPML Features for Translation and User Experience;
Dear WPML Support Team,
I am considering using WPML for my WordPress website and would like to confirm if your plugin meets the following requirements:
Automatic Translation for Posts and Pages:
My website contains approximately 300 posts and 200 pages. Can WPML automatically translate all of these into different languages?
Language Detection Based on User Location or Browser Settings:
I would like users from different countries to see the site in their local language automatically, either based on their location or browser language settings. Does WPML support this functionality?
Manual Correction of Translations:
Is there a feature or panel where I can review and manually correct any inaccurate translations?
I would appreciate it if you could confirm whether these features are supported and provide any additional details about how they work.
We are building a custom wordpress website theme. For most of the content on the pages, we will be creating posts and pages on wordpress itself and displaying those content on the pages we are developing. There are however, some pages where the content is hardcoded on the page itself in PHP. How can we use WPML to translate the entire website? Both the content that is present on the Pages, Posts on WordPress and the ones that are hardcoded on the code. Any API or function to wrap those texts to support translation?
Is the 39€ blog version of WPML compatible with the WP Twenty Twenty Four Theme? I understand that it does do allow auto translating which is fine, but does it allow the translating of all structural elements of a Blog, posts, pges, categories, slugs, media alt tags and other media info, and does it include a language switchet to allow the user to choose the language they require.
Hello,
Twenty Twenty Four Theme uses blocks and the Full Site Editing (FSE). The Blog package doesn’t allow you to translate menu (navigation) of FSE-themes so you won’t translate your theme with the Blog package.
Can I translate Latepoint in 3 languages and tell WPML, in this url it uses the English language, in this url it uses the German language and in this one in Spanish?
Is that possible, if it is and you already had success with Latepoint multilanguage translations Ill buy your soft tomorrow
Hello,
Thank you for your interest in WPML but unfortunately we are not compatible with the Latepoint plugin. Plugins like this (for appointment scheduling) require a special cooperation with the plugin author to make them compatible with WPML. There is a slim chance that this plugin will work with WPML out of the box, sorry to say.
Normally, your URLs will get the language postfix similar to your examples but without these “2s” at the end. But I cannot recommend you WPML because we are not compatible with Latepoint.
Hello, sites that you register as “development” will have a small banner added to your site’s footer saying that this is a development site. A similar banner will be displayed on your WordPress admin too. We introduced this feature to allow our clients to use WPML on more than 3 websites if they also have staging/testing environments. If you are testing WPML on a copy of your site, feel free to register it as “development” instead of production. With the CMS package, you can register 3 production sites and in addition, 9 sites as development sites. 12 websites in total. You can register and unregister your sites as many times as you want but you cannot get over the limits we have: 3 production sites and 9 development sites at a given time.
We have been happily using the WPML translation plugin on our website for a few years. We now need to purchase our own license for WPML and I wondered if you offer any discounts for charities on your subscription packages.
The domain name is not as relevant as the number of WordPress installations/databases.
Each site key is registered against a WordPress database.
There could be different language versions of the same site that are expressed as subdomains (e.g. fr.mysite.com or mysite.fr). In this case, there are different subdomains but they share the same wordpress installation/database. The site key is registered against “mysite” in this case and is considered one production site.
If all 3 domains are pointing to the same WordPress install directory and database, then these are all considered under the same production site.
If each of these domains are pointing to a different WordPress install directory and database, then these will have different site keys for each.
Because we well in Canada and the USA, we need to show the country currency eg: USD or CAD. Is there a way to do that with your plugin? The currency symbol ($) alone does not identify the currency – even Mexico uses the $ for their peso. Please let me know if this functionality is available.
Hello,
Could I have some context please? Where exactly you want this currency to appear/be displayed? On your invoice? On the your site? Do you mean your invoice for purchasing WPML? Or are you interested in the WooCommerce Multilingual & Multicurrency with WPML plugin (WCML)? Thank you. For any information regarding invoicing for purchasing WPML please use this form I need more details to answer your question.
Let’s assume I need 3 languages and exh language is approx 25000 words… that means 75000 words.
1: Will I pay for that once or per month?
2: when new products are added on the site that need translation… do you only use extr credits for those then
3: Will there be extra charge for translating each order or form that will be generated?
4: is it possible to translate part of the website manually and only product translations for example automatically?
Hello,
1. If you select the Pay as you go option you will be invoiced every month but you pay only if translate something new. In practice this means that you might want to pay more when you translate your site for the first time and then in the future only for new content (or new language) or updates to your content.
2. Yes, exactly. As soon as you site is translated, you will pay only for new content (or content updates – for sentences that have changed)
3. No, you translate only the template which means you do it only once.
4. Yes, that’s possible. When setting up WPML please select the “Let me choose what to translate” mode instead of “Translate Everything Automatically” and then you can select in bulk what to translate automatically (WPML > Translation Management)
Please use this credits calculator to estimate how many credits you will need and how much this would cost.
Our website was built in English but i would like to completely translate it to Spanish and make Spanish the default language when a visitor enters the website
Hello,
if your site is currently in English, English will be detected as you primary language when installing WPML. If you don’t want to keep your existing URLs as they are, you should stick to this settings. Otherwise (if you change you site’s main language to Spanish) all your current URLs will get the “en” prefix (for example http://www.mysite.com/contact-us will be changed to http://www.mysite.com/en/contact-us. I’m not sure if you want to do so. You can enable automatic language detection if you want but maybe none of these is needed. When your site is multilingual, it will get organic traffic from Google and other search engines directly to they pages in the language the user write their enquiry in.
we are an online shop for Lithuania and baltics we need to have multiple languages for all our products (nowadays done manually)
for Lithuanian, English, Lativian and Estonian
will WPML do the work especially for *products* in the store?
that is what we need to do….
Hello,
Yes, WPML can translate your WooCommerce products as well. You say that currently you translate these products manually. Before using WPML you should keep your products only in English and let WPML handle the translations. I’d recommend using our technical support after purchasing WPML to help you recommend the best way for handling existing products that are already translated.
I can no longer log into my WPML account and it doesn’t accept my email address to send a new password.
We are literally about to make our site live in the next 12 hours and I can’t guide our team on what to do in the WPML website to register and switch to production.
Why can’t I login and why is my email not being accepted?
Hello,
I checked the email address you used when posting this comment and didn’t find any user with that email in our system. I also checked the website with the domain used in your email and again, no luck – no such website is registered in our system. We can help you reset the password but first we need to identify you in our system. Please send me the URL of your website that uses WPML if it’s diffrent than the domain name used with your email. You can also check on your WordPress site if your site is registered by going to Plugins > Add new plugin > Commercial tab. If your website is not registered, then you need to register it. For this you need to be logged into your WPML account. You can also send us your invoice number of anything else that could help us find your records in our system. Please use this form for any sensitive/private data: https://wpml.org/home/contact-us/contact-form/
Hello,
Thank you for your interest in WPML. When you buy the Multilingual CMS package you will get 90 000 translation credits for free. This will allow you to translate 45 000 words. If you need to translate more, you have to buy extra credits. Your options are explained here: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
Please check the credit calculator to estimate how much you will pay
Dear WPML Team,
We are currently using LearnDash LMS and are planning to translate our courses into Spanish and French. Each course includes video content, with separate Vimeo URLs for each language version of the videos.
Our question is: Can WPML redirect users to the appropriate Vimeo URL based on the selected language? For instance, if a user selects Spanish, they would be shown the Spanish version of the video.
Looking forward to your guidance on whether WPML supports this functionality.
Thank you,
Andrew
Hello Andrew,
Thanks you for your interest in WPML. Please note that LearnDash-content has to be translated manually in most of the cases. Making a LearnDash site fully translated with WPML is not a trivial task and that’s why I’d like to encourage you to read the process before you purchase WPML. Please read this documentation to see how WPML works with LearnDash and what kind of manual work you would need to do. If you provide a separate video link for a different language, yes, the end user will see the video in their language. Also there are two known issues with LearnDash, both explained at the bottom of this page.
Hello,
I’m from education organizations, we cannot purchases any plugin without PO, so are you mind if I want to ask you to sent me a PO about WPML pricing – Multilingual CMS pleases.
Sorry to bother you again,
I miss the correct information, it doesn’t PO, it’s Quotation – can you sent me a Quotations about WPML pricing – Multilingual CMS pleases.
Hello,
When you buy the Multilingual CMS you pay 99 euros (plus VAT if applicable) every year. This is for the plugin updates and support. To translate your site automatically you also need so-called translation credits. You will receive 90 000 credits with the Multilingual CMS package which will allow you to translate 45 000 words. If you have more words to translate you will need extra translation credits. This page explains your options: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ Plase scroll down to the bottom and check out the calculator that will allow you to estimate how much you would pay for the extra credits. https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#simulate-your-translation-price
I forgot to mention that WPML renewals are optional and required for receiving plugin updates and support assistance. You can cancel your WPML subscription at any time and still use the plugin and keep your translations.
Is there a discount price for the Multilingual Agency renewal cost.
Eg: i buy it at 199Euro when i want to renew, does it renew at the same price or lower price since i already bought it
Hi Daniel,
The renewal fee is the same as the original price. You will pay 199 EUR for renewing your Agency account.
Kind regards
Hello, I’m interested in this plugin to auto translate based on the users browser language. I see you have a browser language redirect option… is that available in the “Multilingual Blog” version or do I need the “Multilingual CMS” version?
Thanks!
Helle, the option to redirect the users according to their browser language is also available in the Blog package but the Blog package doesn’t allow you to translate you site automatically. So you would need to provide your translations if you buy the Blog package.
I am using Squarespace to host my website. Does WPML work with this?
Hello, no, WPML is a WordPress plugin and therefore it works only on WordPress sites and doesn’t work with Squarespace. Thanks for asking anyway.
Hi , the site is using wpml plan. how can I know which is the plan that being used on site. as it’s being developed by other company.
Hello,
if you give me the site name, I can check it for you in our system and will let you know what’s the WPML type of account it was registered with. If you would like to check it yourself, here’s what you can: please visit your WordPress site, go to Plugins > Add new plugin > switch to the Commercial tab and check the top “banner” it will read something like that: “Squarespace WPML is registered on this site. Your XXX account”
can you check the plan for the site please
This website was registered by someone with the Lifetime account in October 2023. We no longer sell the Lifetime account but the Multilingual CMS package includes the same set of plugins as in the old Lifetime accounts.
Inquiry About WPML Features for Translation and User Experience;
Dear WPML Support Team,
I am considering using WPML for my WordPress website and would like to confirm if your plugin meets the following requirements:
Automatic Translation for Posts and Pages:
My website contains approximately 300 posts and 200 pages. Can WPML automatically translate all of these into different languages?
Language Detection Based on User Location or Browser Settings:
I would like users from different countries to see the site in their local language automatically, either based on their location or browser language settings. Does WPML support this functionality?
Manual Correction of Translations:
Is there a feature or panel where I can review and manually correct any inaccurate translations?
I would appreciate it if you could confirm whether these features are supported and provide any additional details about how they work.
Looking forward to your response.
Hello Deniz,
Let me answer your questions in order:
1. Yes, you can translate as many pages and posts as needed with the required credits:
https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
2. WPML comes with built-in Automatic Redirect Based on Browser Language functionality but it doesn’t provide an IP/location redirection.
https://wpml.org/documentation/getting-started-guide/language-setup/automatic-redirect-based-on-browser-language/
3. Yes, you can also manually review your automatic translations before or after publish them.
https://wpml.org/documentation/automatic-translation/how-to-review-automatic-translations-on-your-site/
I hope it helps,
Andrés
We are building a custom wordpress website theme. For most of the content on the pages, we will be creating posts and pages on wordpress itself and displaying those content on the pages we are developing. There are however, some pages where the content is hardcoded on the page itself in PHP. How can we use WPML to translate the entire website? Both the content that is present on the Pages, Posts on WordPress and the ones that are hardcoded on the code. Any API or function to wrap those texts to support translation?
Hello Arnab,
WPML should be able to translate your WordPress content directly from the Dashboard.
https://wpml.org/documentation/getting-started-guide/translate-pages-in-wordpress-with-wpml/
However, for hardcoded strings, you need to use gettext WordPress localization functions like __() and _e() as explained below:
https://wpml.org/documentation/support/translating-the-theme-you-created/#wrap-all-texts-in-gettext-calls
Then, you just need to scan your theme and translate them with our WPML String Translation add-on.
I hope it helps.
Hi,
We don’t have a business credit card available to pay the license. Is it possible to send us an invoice that we can pay by bank?
Looking forward to hearing.
With best regards,
Joost Deenen
Teunesen Zand en Grint BV
Hello, I’m sorry but we don’t accept bank transfers. You can pay by card or PayPal.
Hello,
Is the 39€ blog version of WPML compatible with the WP Twenty Twenty Four Theme? I understand that it does do allow auto translating which is fine, but does it allow the translating of all structural elements of a Blog, posts, pges, categories, slugs, media alt tags and other media info, and does it include a language switchet to allow the user to choose the language they require.
Thannk you in advance
Hello,
Twenty Twenty Four Theme uses blocks and the Full Site Editing (FSE). The Blog package doesn’t allow you to translate menu (navigation) of FSE-themes so you won’t translate your theme with the Blog package.
Hello,
Is WPML compatible with Latepoint plugin, the Latepoint official plugin chat does not seem to recommend your soft, thats the reason why Im asking.
Just want to translate a plugin (latepoint) in a multilanguage way, no need for a language changer, just each url has a specific language.
This is the url where the plugin is in English: https://reserves.alcudia-boat-rental.com/es2
in German: https://reserves.alcudia-boat-rental.com/de2
in Spanish: https://reserves.alcudia-boat-rental.com/es2
Can I translate Latepoint in 3 languages and tell WPML, in this url it uses the English language, in this url it uses the German language and in this one in Spanish?
Is that possible, if it is and you already had success with Latepoint multilanguage translations Ill buy your soft tomorrow
Hello,
Thank you for your interest in WPML but unfortunately we are not compatible with the Latepoint plugin. Plugins like this (for appointment scheduling) require a special cooperation with the plugin author to make them compatible with WPML. There is a slim chance that this plugin will work with WPML out of the box, sorry to say.
Normally, your URLs will get the language postfix similar to your examples but without these “2s” at the end. But I cannot recommend you WPML because we are not compatible with Latepoint.
Can you help me understand how credits work? Do you pay them for the whole site each month, or only the first time text is translated?
Hello Laura,
You pay for the credits only oonce to translate the content of your site automatically. Once done, the translation remains on your site and there is no further charge.
More info here https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#no-monthly-fee
Kind regards,
Dear Team,
Before I buy the WPML CMS package, I want to ask what is the meaning of the 3 production, 9 development?
Hello, sites that you register as “development” will have a small banner added to your site’s footer saying that this is a development site. A similar banner will be displayed on your WordPress admin too. We introduced this feature to allow our clients to use WPML on more than 3 websites if they also have staging/testing environments. If you are testing WPML on a copy of your site, feel free to register it as “development” instead of production. With the CMS package, you can register 3 production sites and in addition, 9 sites as development sites. 12 websites in total. You can register and unregister your sites as many times as you want but you cannot get over the limits we have: 3 production sites and 9 development sites at a given time.
Hello,
We have been happily using the WPML translation plugin on our website for a few years. We now need to purchase our own license for WPML and I wondered if you offer any discounts for charities on your subscription packages.
Best,
Camille
Hello, yes, we can offer you a 50% discount if you represent a non-profit organisation. Please use this form to apply: https://wpml.org/home/contact-us/contact-form/
I have a website https://iaas.org.sg/ (main) and another 2 different sub-website under the same domain name which is https://iaic.iaas.org.sg/ and https://nexus.iaas.org.sg/. In this situation, is it under a same production sites because it is under same domain name?
Hello Elvin,
The domain name is not as relevant as the number of WordPress installations/databases.
Each site key is registered against a WordPress database.
There could be different language versions of the same site that are expressed as subdomains (e.g. fr.mysite.com or mysite.fr). In this case, there are different subdomains but they share the same wordpress installation/database. The site key is registered against “mysite” in this case and is considered one production site.
You mentioned 3 different domain names:
https://iaas.org.sg/
https://iaic.iaas.org.sg/
https://nexus.iaas.org.sg/
If all 3 domains are pointing to the same WordPress install directory and database, then these are all considered under the same production site.
If each of these domains are pointing to a different WordPress install directory and database, then these will have different site keys for each.
I hope this answers your question.
Hi,
we have already purchased wplm and cannot log in with our E-Mail.
When we use our Email the Forgot Password link, we get a message saying that the account does not exist with our email address.
Please check.
The last invoice number was: ATE-1033411 dated 3 December 2024
Best
Wolfgang
Hello
Please use this link to get support from out Accounts department. Provide the same text that you did here and they will be able to help you.
https://wpml.org/home/contact-us/contact-form/
Pre-Sales does not have access to the information required.
Thanks
Because we well in Canada and the USA, we need to show the country currency eg: USD or CAD. Is there a way to do that with your plugin? The currency symbol ($) alone does not identify the currency – even Mexico uses the $ for their peso. Please let me know if this functionality is available.
Hello,
Could I have some context please? Where exactly you want this currency to appear/be displayed? On your invoice? On the your site? Do you mean your invoice for purchasing WPML? Or are you interested in the WooCommerce Multilingual & Multicurrency with WPML plugin (WCML)? Thank you. For any information regarding invoicing for purchasing WPML please use this form I need more details to answer your question.
I do not understand the pricing.
Let’s assume I need 3 languages and exh language is approx 25000 words… that means 75000 words.
1: Will I pay for that once or per month?
2: when new products are added on the site that need translation… do you only use extr credits for those then
3: Will there be extra charge for translating each order or form that will be generated?
4: is it possible to translate part of the website manually and only product translations for example automatically?
Thanks
Hello,
1. If you select the Pay as you go option you will be invoiced every month but you pay only if translate something new. In practice this means that you might want to pay more when you translate your site for the first time and then in the future only for new content (or new language) or updates to your content.
2. Yes, exactly. As soon as you site is translated, you will pay only for new content (or content updates – for sentences that have changed)
3. No, you translate only the template which means you do it only once.
4. Yes, that’s possible. When setting up WPML please select the “Let me choose what to translate” mode instead of “Translate Everything Automatically” and then you can select in bulk what to translate automatically (WPML > Translation Management)
Please use this credits calculator to estimate how many credits you will need and how much this would cost.
Our website was built in English but i would like to completely translate it to Spanish and make Spanish the default language when a visitor enters the website
Hello,
if your site is currently in English, English will be detected as you primary language when installing WPML. If you don’t want to keep your existing URLs as they are, you should stick to this settings. Otherwise (if you change you site’s main language to Spanish) all your current URLs will get the “en” prefix (for example http://www.mysite.com/contact-us will be changed to http://www.mysite.com/en/contact-us. I’m not sure if you want to do so. You can enable automatic language detection if you want but maybe none of these is needed. When your site is multilingual, it will get organic traffic from Google and other search engines directly to they pages in the language the user write their enquiry in.
we are an online shop for Lithuania and baltics we need to have multiple languages for all our products (nowadays done manually)
for Lithuanian, English, Lativian and Estonian
will WPML do the work especially for *products* in the store?
that is what we need to do….
Hello,
Yes, WPML can translate your WooCommerce products as well. You say that currently you translate these products manually. Before using WPML you should keep your products only in English and let WPML handle the translations. I’d recommend using our technical support after purchasing WPML to help you recommend the best way for handling existing products that are already translated.
Do we receive 90,000 auto-translation credits each year, or is it not included in the $99 annual fee?
Hello,
With the renewals for the Multilingual CMS package your credits will be topped up to 60,000 each year. This is explained here.
I can no longer log into my WPML account and it doesn’t accept my email address to send a new password.
We are literally about to make our site live in the next 12 hours and I can’t guide our team on what to do in the WPML website to register and switch to production.
Why can’t I login and why is my email not being accepted?
Hello,
I checked the email address you used when posting this comment and didn’t find any user with that email in our system. I also checked the website with the domain used in your email and again, no luck – no such website is registered in our system. We can help you reset the password but first we need to identify you in our system. Please send me the URL of your website that uses WPML if it’s diffrent than the domain name used with your email. You can also check on your WordPress site if your site is registered by going to Plugins > Add new plugin > Commercial tab. If your website is not registered, then you need to register it. For this you need to be logged into your WPML account. You can also send us your invoice number of anything else that could help us find your records in our system. Please use this form for any sensitive/private data: https://wpml.org/home/contact-us/contact-form/
If I buy the Multilingual CMS package, is the automatic translation feature free?
Hello,
Thank you for your interest in WPML. When you buy the Multilingual CMS package you will get 90 000 translation credits for free. This will allow you to translate 45 000 words. If you need to translate more, you have to buy extra credits. Your options are explained here: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
Please check the credit calculator to estimate how much you will pay