Skip Navigation

Have a question? Need clarification? Leave a comment here and get an answer.

39,396 Responses to “Pre-sales Questions”

  1. Hello Team,

    I need help, I purchased WPML plugin and still didn’t receive any email. I tried to reset password and it recognises my address, but I still don’t have mail with account details.

    Please help and thank you.

  2. Hi there,
    We are exploring localizing our content for the UK, as we are based in Canada/US. So looking to localize by adjusting to UK English spelling from American English spelling. Is this something WPML can do? Do you have different versions of English?

    • Hello

      Yes, this is something that you can do manually with a human translator as it is possible to define custom languages and the language codes for UK are recognised by WordPress.

      If you are looking for automatic translation support, however, it is not supported yet. Here is the list of currently supported languages by different engines:
      https://ate.wpml.org/mt_langs

      I checked and it doesn’t seem that Deepl, Google, or Azure support this language pair either.

      I hope I understood your question and that I was able to answer it.

  3. I want to buy more license , but after buying one i am not able to see Translation management page , kindly contact me as soon as possible

    • Hello

      As you are an active client, please contact the Support Forum for technical issues with your site (like accessing the Translation Management dashboard):

      Log into your WPML account.

      Go to the Support Forum (Main Navigation > Ask a Support Question).

      Click Report a New Issue.

      Select I need help using WPML.

      Fill out the form
      .

      If a support agent is available for live chat when you submit your issue, you’ll be connected with a technical expert in real time. Otherwise, your request will be converted into a support ticket and handled promptly—usually within a few hours. You’ll receive an email notification once our support team responds.

      If the issue you have is not technical but about billing or with your account status please send your issues here:
      https://wpml.org/home/contact-us/

      In PreSales, we do not have access to tools and information that might be required to understand your issue.
      Kind regards

  4. Hi,
    I need to buy it without automatic yearly renewal? I cannot see where to change the settings on that matter before the payment. Can you help me with that?
    Thanks

  5. Hi,
    I would like to buy the licence and not let the system automatically charge the payment. Is it possible and if yes, how could I do the settings – I have tried – could not find out -. Please lead me through the steps how I can set the non-automatic payment – once one now and manually next year.
    Thanks.

  6. Today , I purchase by mistake new CMS licenses , and I forget I already purchased last month and I could use upto 3 sites.
    I already sent email to billing and direct email to purchase. Can you please take quick action and refund. Thanks.

  7. Hello,

    May I ask the question? My price in 2024 is USD59, why it increases to EURO 99 for 2025

    May package is “Multilingual CMS”

    Looking forward to your feedback

    Regards
    Hop

    • Hello,
      You are seeing the new price because your WPML subscription was cancelled a month ago. Let me explain what happened.

      The last automatic renewal attempt via PayPal on April 10, 2025, failed (the exact reason is unclear—possibly due to insufficient funds in your PayPal account). Our system sent you an email notification regarding this issue and then waited 30 days for a response.

      Since the subscription was not renewed during that period, it was automatically cancelled on May 10, 2025.

  8. Hello,
    I am trying to purchase WPML for my company, which is registered in Greece (EU). However, the reverse VAT charge is not being applied, as my VAT registration number is not being recognized for some reason. Could you help me understand what might be going wrong?
    Thank you
    Irene

  9. Hello
    I need to have my personal website in 5 languages (EN, IT, FR, DE and RU). I don’t need automatic translation, translation service, team work and other many features. I want to have full-control on the translated text.

    – How does it work conreteley? My website today is in EN; how does it get to the other languages?
    As I could see, you do not offer a testing-version.
    – How Advanced Translation Editor (Use WPML’s side-by-side translation editor) works / looks like?
    – Would the basic version (Blog) fit to my needs?

    Thank you for reply
    BR
    Rob

    • Hello,

      Thank you for your interest in WPML.

      Using automatic translation is optional.

      If you purchase the Blog package, you will work with the default WordPress editor and will not see any features related to automatic translation. However, please note that the Blog package has some limitations — you may not be able to translate certain elements such as form texts, page builder content, and other strings from third-party plugins. This package is intended for simple blogs only.

      If you purchase the CMS package, you can choose to disable automatic translation and translate your site manually.

      Here’s how to do that:

      After setting up WPML, go to any page and click the plus (+) icon to translate it.
      The page will open in the WPML Translation Editor for manual translation. Click the Undo button, and in the next popup, you will be able to turn off automatic translation for future translations.

      You can also disable the WPML Translation Editor entirely and use the WordPress editor instead. Follow the instructions here:
      Using different translation editors for different pages

      To see how the WPML Translation Editor works, please take a look at this video:
      https://youtu.be/EcMgrk5s45o?t=196

  10. 1) I am using the G-Translate plugin for translation in my language. What if we moved to WPML? What kind of issues can be generated, since we have been using it for many years, and do not want any issues to appear in GSC?

    2) Our website ranking goes down? if we use WPML plusign.

    3) Our “G translation” pages that have been translated already, so those pages and the blog will go 404? If we move on to WPML?

    Please reply me as soon as possible.

    • You cannot use WPML G-Translation and WPML simultaneously, as this will cause conflicts. Please deactivate G-Translation before activating WPML.

      This is not necessarily a problem, or it may only occur for a short period until your site is reindexed after translation with WPML. WPML allows you to manage the slugs of translated pages, meaning you can keep the same slug structure. For example, if your current slug is https://piegaming.com/it/contact-us/, you can maintain it using WPML. However, from an SEO perspective, it’s generally better to translate slugs as well. In this case, it would be better to use https://piegaming.com/it/contattaci, the Italian translation.

      Yes, if you use different or newly translated slugs, you may experience some 404 errors in Google search results. However, this is temporary and should resolve once your site is reindexed.

  11. Thank you for your swift reply, Agnes. The next day, I checked my account again, and everything worked fine without me having done anything. I suppose it needed some time? Anyway, I now have a license.

  12. I wonder if I can use OpenAI to translate the content instead of DeepL or your model, because it’s translations makes much more sense (quality wise)

  13. Hello,

    I would like to use WPML for my e-commerce website, but I cannot find any option to register an account on your website.
    On the top right, I only see a “Log in” button, but no option to create a new account.

    Could you please clarify:
    Is it possible to register on wpml.org without purchasing a product?
    If yes, how can I create an account?

    Thank you in advance for your help.

    Best regards,

    Michaela

    • Hello Michaela,
      Thanks for your interest. No, it’s not possible to create an account without purchasing a subscription.

      Kind regards

  14. vou desenvolver 2 novos projetos simultaneos utilizando o wpml a assinatura iniciarl é de minha responsabilidade e as renovações eu vou transferir para os clientes proprietários das páginas

    • Entendo que você possui uma única assinatura do WPML.org à qual associará duas chaves de site distintas para dois domínios/projetos diferentes.

      Cada assinatura do WPML.org deve ter um e-mail de conta exclusivo associado a ela.

      Se você estiver desenvolvendo um site para um cliente, poderá transferir a assinatura para ele conforme descrito abaixo:
      https://wpml.org/purchase/transferring-account-renewals-to-your-clients/

      Isso não significa que você e seu cliente não possam trabalhar juntos no site associado onde o WPML está instalado. Significa apenas que o gerenciamento das chaves de site e dos créditos de tradução coletivos é feito por um único login no wpml.org.

      Espero que isso responda à sua pergunta.

  15. Hi

    Is the official Woocommerce Product Add Ons plugin compatible with WPML Currency Converter? I would like the currency, when switched, to be shown correctly on the Add ons.

    Regards
    Nigel

  16. I am unable to submit a support ticket, so I’m submitting it here. We just bought WPML for http://www.mediashout.com

    We attempted to translate our homepage and it mostly worked, but it did not translate the Divi Module that we use for our Pricing table.

    We use DP Tabs and Divi Rows to make this and then we save it to the Divi Library as a Global Module (so it can be used on other pages on our site without us having to update each table on each page).

    We also tried translating the page on our site where this module “lives”, but that didn’t change the homepage pricing table (its still in the default English language).

    How can we use WPML to translate this Global Module so that it updates on every page that it is being used on?

    Thanks,

    Ryan

    • Hello Ryan,
      You need an active subscription in order to access WPML support forum. If you purchased a subscription you should be able to open a ticket in the forum.
      Do you have an active subscription with us?

      Thanks

  17. Hey Mercedes,

    I believe I do, yes. I just purchased the $99 CMS plan today.

    How can I confirm that I have an active subscription?

    Thanks,

    Ryan

    • Hello Ryan,

      I can see from my dashboard that the account associated with your email is active.

      You should have received a confirmation email with sign-on instructions from us. Please check your SPAM folder in case it got redirected there.
      If you continue to have issues please write here:
      https://wpml.org/home/contact-us/contact-form/

      Kind regards

  18. Hi,

    I run a WordPress site. Both blog and normal page. Can i use your “light” version at 39?

    Thanks

  19. Dear WPML Team,

    I am planning to translate my WordPress blog into 5-6 additional languages. My primary goal is to ensure that all content, including post slugs, titles, and meta descriptions, are fully translated and optimized for multilingual SEO. I anticipate having over 1000 blog posts in the near future.

    Important Note: I do not wish to use a language switcher button on the site. Instead, I want each language version of a page to have its own distinct URL slug (e.g., mysite.com/en/about-us and mysite.com/fr/a-propos-de-nous), where the entire page is displayed in that specific language based on the URL.

    Could you please advise which WPML plan would be most suitable for this scale and set of requirements? Specifically, I’d like to understand if there are any hidden charges or per-word translation costs, especially considering the large volume of content and the potential need for automatic translation features for efficiency.

    • Hello

      I think I need to clarify that there are two related but separate costs when building a multilingual site with WPML CMS:

      1. WPML CMS subscription fee (annual)
      2. Translation Costs (depends on what you want to translate and how you opt to translate it)

      Let me explain each further.

      1. WPML CMS Subscription fee
      This is the cost to download, install, and support the plugin files. The plugin files do two things for you:
      1.1 Ongoing Functionality: The plugins files allow you to define multiple “language spaces” on your singular website (e.g. permalink/slugs, SEO metadata, email outpus, etc). The result is that your visitors have a complete single-language experience on a site that has several langauge active. This can be with or without a language switcher present…it’s up to you.
      https://wpml.org/documentation/getting-started-guide/translating-page-slugs/

      1.2 One-time-only or On-Demand Funcionality: The plugin files also creates an infrstructure (tools, dashboards, etc) within your WordPress administration dashboard to MANAGE translation projects. This includes defining translators, linking with professional tranlsation services, reviewing translated content before publishing to you site, sending content to transaltion workflows as you wish, or linking to automatic transaltion engines to do everything automatically.
      https://wpml.org/documentation/translating-your-contents/

      Your site might be a one-and-done translation project or it may require ongoing translation efforts (blogs, shops. etc). In either case, we have your management needs covered.

      2. Translation Costs
      The software or services you use to actually create the translated content is apart from the cost of the plugin files. You can choose to create your translated content a number of ways :
      – doing it yourself manually via our translation editors or WordPress Editor ( you do the work so no additional costs)
      https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/

      – via professional translators (you can link to professional services and have them translate your content within or external from your site)
      https://wpml.org/translation-service/

      – using machine translation engines (Google, Deepl, Microsoft…etc).
      https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/

      Apart from the first option (doing it yourself), each service may charge you differently depending on volume and target language you want to translate to.

      So, to answer your original question:

      Could you please advise which WPML plan would be most suitable for this scale and set of requirements? Specifically, I’d like to understand if there are any hidden charges or per-word translation costs, especially considering the large volume of content and the potential need for automatic translation features for efficiency.

      I would answer:

      1. If you are interested in good SEO results then I would definitely advise to get the WPML CMS option which then includes the add-on plugins you need to work with most WordPress SEO plugins.

      2. There are no “hidden” charges but there are charges that you need to be aware of and plan for depending on the way you choose to create your translations. This is a cost entirely SEPARATE from the subscription fee. Some guiding questions for you:
      – What are my target langauges?
      – Will I seek a human or machine engine to create the translated content? (remember that not all language pairs are supported by all translation engines)
      https://ate.wpml.org/mt_langs
      – Will I create a translation one:one or will the translated content be crafted for the target culture (maybe your target language content needs a human to intervene for it to be effective)
      – Even if I use a translation engine, will I then need a human to review the quality of the translated content? This would represent another cost.
      – What storage requirements will I need on my server omce the tranlsations are created? Please note that we are not a “frontend” translator. At all times, your translations reside on your server and are a separate post-type is created for each translated post. This allows for different slugs and better SEO results.

      I hope I have been able to orient you a bit on how to approach budgeting your translation project.

Leave a Reply

Please stay on topic and be respectful to others. If you need help with issues not related to this post, use our Support Forum to start a chat or submit a ticket.

You can use these tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>