Problem: The client needs to ensure that all settings for a product set up in Dutch are transferred to other languages, with the exception of the description, which should remain editable and not be automatically translated. They are experiencing issues with having to manually add all content, such as pictures, prices, and variations, for translations, which was not the case previously.
If you are manually adding translations and want to duplicate the product while only changing the description, you can refer to the guide on duplicating posts with WPML. This guide explains how to duplicate content, perform bulk duplication, and convert a translation to a duplicate. It also includes an option to overwrite the duplicated post with the original language content, thus copying everything to the translation and allowing you to manually edit only the description.
If this solution does not seem relevant to your situation, please open a new support ticket and we will be happy to assist you further.
Problem: The client is trying to translate their store page to Dutch and expects to see the same version as in English. However, they are encountering an issue where the translated page has a different view with incorrect margins, making the site look unprofessional. Solution: If you're experiencing a similar issue with incorrect margins on your translated store page, we recommend checking if there is custom CSS set within your site or theme options that controls the margins and width of your shop page. In the client's case, the English version had specific CSS that set the max-width to 1240px for screens wider than 922px:
Applying this CSS to the translated page should resolve the issue. If the translated page is currently set to 100% max-width, it needs to be adjusted to match the original language's styling.
If this solution doesn't seem relevant to your situation, please open a new support ticket with us, and we'll be happy to assist you further.
Problem: The client needs to downgrade the WooCommerce Multilingual & Multicurrency plugin from version 5.3.2 to 5.2.0 but is unsure how to proceed. Solution: If you're looking to downgrade the WooCommerce Multilingual & Multicurrency plugin, we recommend the following steps: 1. Make sure to make a full backup of your site as a precaution. 2. Navigate to your WordPress admin panel, go to Plugins, find WooCommerce Multilingual, and deactivate it. Then, delete the plugin. 3. Download the version you want to downgrade to from our official repository here: WooCommerce Multilingual & Multicurrency changelog. 4. Return to the plugins page in your admin panel, click on Add New, and install the version you've just downloaded.
If this solution doesn't seem relevant to your situation, please don't hesitate to open a new support ticket with us here.
Problem: The client is trying to translate a specific message on the WooCommerce My Account page in French and wants to change the text for "Mot de passe". Solution: We recommend searching for the string to translate under WPML > String Translation. We have comprehensive documentation on how to do this: https://wpml.org/documentation/getting-started-guide/string-translation/
Problem: The client was trying to fix the layout of translated pages to match the English layouts and was unsure if the issue would persist when adding new pages. They also needed assistance with the Spanish page layout.
Solution: We assisted the client by correcting options that were not being saved on the translated page. We asked the client to check if the issue was resolved. For the Spanish page, we provided a specific solution by sharing a video tutorial (https://screenpal.com/watch/cZVfIgVHpzi) that demonstrated the steps we took to fix the layout.
If this solution doesn't look relevant or if you encounter further issues, please don't hesitate to open a new support ticket by visiting our support forum.
Problem: The client has completed translations on every page, but they are not visible when switching languages, although the menu does change. This suggests there might be a URL issue. Solution: We found that the translations were not marked as 100% complete. We have created a video tutorial to explain why this is important and how to resolve the issue: Video Tutorial. We have already applied the solution to your homepage, which is why it is now working correctly: Homepage.
If this solution does not seem relevant to your issue, please feel free to open a new support ticket with us here.
Problem: The client needs to know if there is a way to automatically translate updates to blog posts after editing the default language, without having to manually click the "refresh" button and update the translation each time. Solution: We recommend enabling the 'Translate Everything Automatically' mode on your site. This feature allows for automatic translation of all content, including updates to existing posts. To use this feature, it must be active at all times. For more information on how to enable and use this mode, please visit our documentation: Translating Your Whole Site Automatically.
If this solution doesn't look relevant to your issue, please open a new support ticket in our support forum.
Problem: The client's website is built with WordPress on the Bedrock framework and uses WPML. The site key is configured, but the site does not show as registered, and attempting to register results in an error. Solution: We recommend taking the following steps: 1. Provide a screenshot or copy-paste the full error message in a new support ticket. 2. Create a full website backup. 3. Uninstall and remove all outdated WPML plugins. 4. Download the latest WPML plugins from our downloads page. 5. Upload the new plugins to the site via Plugins > Add New > Upload, then install and activate them. If these steps do not resolve the issue or if this solution does not seem relevant to your situation, please open a new support ticket so we can assist you further.
Problem: The client is experiencing an issue where Product Addons disappear after making adjustments to attributes and variations, particularly in products with a large number of attributes (15-25). This problem does not affect products with fewer attributes (up to 5). Solution: We recommend increasing the PHP max input variables value in the php.ini file from the default of 1000 to 5000. This change could resolve the issue with Product Addons disappearing when editing products with many attributes and variations. If you're experiencing this issue, please try adjusting the PHP configuration and test again. If you need help editing the php.ini file, consult your hosting support.
If this solution doesn't look relevant or if you continue to face issues, please open a new support ticket with us.
Problem: The client reported a fatal error caused by the WooCommerce Multilingual & Multicurrency plugin when trying to add a product to the cart on their WooCommerce site. The error message indicated an issue with calling a function on a null value within the WooCommerce Subscriptions plugin.
Solution: 1. We attempted to replicate the issue but were unable to do so. We requested a screen recording to better understand the problem and asked for FTP access for further troubleshooting. 2. We identified that the issue might be related to a known problem with WooCommerce payment details being displayed twice. We provided a workaround that can be found in our errata page: https://wpml.org/errata/woocommerce-payment-details-are-displayed-twice-on-the-order-confirmation-page-e-mail/. 3. We informed the client that the patch they applied will be included in the next official update of the WooCommerce Multilingual & Multicurrency plugin, ensuring that the patch will not be overwritten by future updates.
If this solution doesn't look relevant to your issue, please don't hesitate to open a new support ticket with us here: WPML support forum.
Problem: The client was concerned about the discrepancy in the estimated translation credits for their entire website, which was approximately 60k for four languages, and the actual credits spent, which was 50k for just a few pages. Solution: Firstly, we clarified that the client had 90k credits available and had assigned 60k credits to their website. After translating some pages, 9962 credits were used, leaving 50038 credits remaining. We advised the client to check the credits usage under WPML->Translation Management->Tools to understand the difference between available and used credits.
Secondly, we addressed an issue with jobs not being delivered correctly. We followed the steps outlined in our documentation here: https://wpml.org/forums/topic/review-automatic-translations/#post-10935723 to resolve it. After fixing the issue, we resent the pages for automatic translation, which worked without any problems. We also informed the client that resending pages for automatic translation would not cost additional credits due to the translation memory, unless they chose to overwrite the existing translations.
If this solution doesn't look relevant, please open a new support ticket in our support forum.
Problem: The client is trying to set up different permalinks for different languages on their website. The Swedish version works correctly, but the Norwegian permalink does not show up as intended. Solution: We reviewed the website and found that the correct Norwegian permalink should be:
Problem: There was a confusion about saving the options 'Duplicate existing media for translated content' and 'Duplicate the featured images for translated content' within the WPML settings.
Solution: We recommend understanding that these options are not typical settings that can be toggled on or off. Instead, they are part of the setup wizard for WPML's media translation module. These options appear when you initiate the wizard by clicking the "Start" button. Once the wizard is completed, these options do not persist like other settings on the page. This behavior is by design and is expected. For more details, you can refer to our documentation on media translation here: WPML Media Translation.
If this solution does not seem relevant to your issue, please feel free to open a new support ticket with us for further assistance: Contact WPML Support.
Problem: The client is experiencing issues with flag icons not displaying in the menu or footer, and is also inquiring about how to download the WPML CMS Nav plugin along with other addons that were not installed during the initial WPML setup. Solution: 1. We recommend that the client tries excluding the flag images from the LiteSpeed Cache plugin settings to see if that resolves the issue. 2. To find and download all WPML Addon plugins, the client should: - Navigate to WP-Admin -> Plugins -> Add new plugin - Click on the "Commercial" tab - Look for the list of addon plugins, select the desired addons by checking the checkboxes, and then click "Download" at the bottom of the list.
If this solution does not seem relevant, we encourage the client to open a new support ticket for further assistance.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
