Problem: The client was unable to translate the 'Listings' & 'Reviews' tabs under their Profile page on the BuddyBoss theme and BuddyBoss Pro, which are created by the Geodirectory plugin. They could not find these tabs in string translation or admin text. Solution: We resolved the issue by registering the specific strings for the 'Listings' and 'Reviews' tabs in the WPML String Translation. The client should now see these tabs correctly translated into French in their profile section. If you're experiencing this issue, we recommend checking if the strings are properly registered and translated in the WPML String Translation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is using the Eduma theme and encountered an issue with price conversion when switching languages, as this feature is not available in the Eduma theme.
Solution: We recommend using the WooCommerce Multilingual & Multicurrency plugin to enable multiple currency and price conversion support. For more details, please see the following documentation:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client was unable to edit translations on their site, encountering a white page when attempting to access the translation editor. This issue was initially suspected to be related to server resource limits, but even after increasing these limits, the problem persisted. Additionally, the client mentioned that the search bar on the homepage was not translating. Solution: We first addressed the potential server resource issue by suggesting the client to share the error log with their hosting provider, which indicated a memory size exhaustion. This was resolved by the hosting provider. However, the white page issue continued until the client tried accessing the site using the Safari browser instead of Chrome, which resolved the issue. This suggests that the problem was browser-specific. For the untranslated search bar, we created a separate support ticket to handle that specific issue.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: You are trying to translate Gravity Forms HTML elements with a link to a PDF in the WPML translation editor but are unable to see formatting markers or edit the URL directly within the editor. Solution: We recommend using the method outlined in our guide for translating URLs within the WPML translation editor. You can find detailed instructions on how to handle URLs in translations here: Translating Links with Advanced Translation Editor.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client is experiencing an issue where the website menu remains in Italian when switching to English, despite the pages being correctly displayed in English. The client mentioned that the menu named 'TDP Menu Italian - Inglese' is not appearing in the list of WPML. Solution: First, we recommended checking if the client had followed the steps for translating navigation menus as outlined in our documentation: https://wpml.org/documentation/getting-started-guide/translating-menus/. We also noticed that the WordPress Memory Limit was set below the recommended settings. We advised increasing the memory limit by adding the following lines to the wp-config.php file:
After updating the memory settings, the client should verify the changes under WPML > Support > WordPress > Memory limit. Additionally, for the issue with the custom links in the menu, we directed the client to edit the English Language navigation menu directly from their admin panel at https://www.trullodellapace.it/wp-admin/nav-menus.php?menu=288&lang=en.
If these steps do not resolve the issue or if the information provided becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please open a new support ticket at WPML support forum.
Problem: You are using Addify's quote plugin on a multilingual site and have successfully translated the form labels into French and Spanish. However, when viewing the page/form in these languages, the form entry fields are missing, even though the form labels are correctly translated. Solution: We recommend resaving the fields in the respective languages. For example, we resaved the Telephone field in French, and the input field appeared correctly. Please try resaving your fields in the same way. This action should resolve the issue for the missing form entry fields in all languages.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are trying to use Icanlocalize with WPML on your site, but the integration of Icanlocalize back into the CMS does not work. This issue might be due to a corrupted translation job, possibly because the original page was modified during the translation process. Solution: We recommend resending the translation job from WPML's Translation Management dashboard. Ensure not to make any changes to the original page until the translation is completed. After resending, retrieve the job by clicking the "check status and get translation" button as shown in your initial video.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through the WPML support forum.
Problem: You are experiencing issues where the formatting, including 'enters'/white spaces, is missing on your translated pages. Additionally, shortcodes that work on the original version of your site do not function on the translated pages. Solution: We recommend trying the workaround provided in the WPML errata for issues related to line breaks being ignored in the Advanced Translation Editor. You can find the specific steps and more details here: WPML Errata on Line Breaks. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML Support Forum.
Problem: If you're trying to translate WooCommerce attributes in the Multilang menu and they just keep loading without appearing, this might be due to the settings in WPML. Solution: We recommend checking the WPML -> Settings -> Taxonomy Translation to ensure that the product attributes (starting with pa_) are set to "Translatable" instead of "Not translatable." Changing this setting should allow the attributes to load correctly for translation.
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend opening a new support ticket. Additionally, please check the related known issues and verify that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum.
Problem: The client is trying to add a translation to a blog post using the WordPress Editor, but the translated blog post is not automatically connected to the original English post and exists as a separate entity unless manually connected.
Solution:
The problem turned out to be because of NGINX security headers that they added recently to improve the website security. Specifically these two:
If the problem continues, please visit our support forum and open a new ticket for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution does not apply to your case because it might be outdated or not relevant, please do not hesitate to contact us by opening a new support ticket at our support forum.
Problem: You are trying to create an English WooCommerce product feed in addition to a Dutch product feed using WPML. Solution: We recommend using one of our officially compatible plugins, such as Product Feed Manager for WooCommerce. You can find a list of compatible plugins here: https://wpml.org/plugin/. Please follow the official documentation on how to create a feed per language if that plugin supports it, available here: https://rextheme.com/docs/how-to-generate-product-feed-with-wpml/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is facing an issue where custom links in the menu are not translated correctly from German to English using ATE. The links appear as /?product_cat=vehicle-type-car instead of the expected translated format like https://www.valtron.de/en/c/rear-view-cameras/f/vehicle-type-car/.
Solution: We recommend adding the following code to the end of your
functions.php
file to address the issue:
// WPML Workaround for compsupp-7532
function wpml_compsupp7532_add_custom_blacklist_requests( $blacklist, $sitepress ) {
// Add your custom request to the blacklist array
// We can hardcode URL's, like:
//$blacklist[] = "c/rear-view-cameras/f/vehicle-type-truck";
// Or use REGEX. This regex should match slugs like "c/(any slug here)/f/(any slug here)" - we may need to adapt it if needed
$blacklist[] = '/^c\/[^\/]+\/f\/[^\/]+\/?$/';
return $blacklist;
}
add_filter( 'wpml_sl_blacklist_requests', 'wpml_compsupp7532_add_custom_blacklist_requests', 10, 2 );
After adding the code, save the file, make a small modification to the block content, and save. Then, update the translations. You may need to re-translate the links.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing an issue where no error message appears when a required field isn't filled out while both Advanced Custom Fields (ACF) and WPML are active, and the page can still be saved with the required field empty, we can help. Solution: We recommend ensuring that you have the latest versions of both the ACF and WPML plugins installed. This issue was addressed in ACF version 6.3.6. Updating to this version or later should resolve the problem.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of your themes and plugins. If the issue persists, we highly recommend opening a new support ticket with us for further assistance. You can do so at our support forum.
Problem: If you're experiencing issues with conditions being stripped from HTML code during translation in WPML, specifically with the '==' and '!=' conditions in Advanced Product Fields Pro for WooCommerce, this might be due to limitations in the Advanced Translation Editor (ATE).
Solution: We recommend switching to the Classic Translation Editor for cases where specific conditions like 'equal' are not appearing correctly in ATE. Here’s how you can do it: 1. Navigate to WPML > Settings and switch to the Classic Translation Editor. 2. When translating a product, use the 'Copy all fields from original' option, then manually translate text fields while leaving rule-based fields unchanged. 3. Manually add the 'Equal' condition in the translated product to ensure it functions correctly. 4. If using ATE and encountering issues with automatic translations, you will need to manually update the condition rule for 'equal' in the translation. 5. For issues like the required field marker appearing incorrectly, manually save the translated product to ensure that changes propagate correctly.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are working on translating an online store using the Orderable plugin, which is not compatible with WPML. This incompatibility results in separate categories for each language, preventing linking of products in new languages to the main language categories for add-ons.
Solution: Since Orderable is not compatible with WPML, you will need a custom solution. We recommend using WPML's filters and action hooks to provide correct multilingual support. You can find more information and resources here:
We also suggest contacting the plugin author to request a compatibility update and refer them to the WPML Go Global program (Go Global Program) for assistance in making their plugin compatible with WPML.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
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