Problem: You've modified your product template in your theme, and now the translation is stuck with the spinner continuously running. Solution: We noticed that you are using a child theme of the Zephyr theme, which has pending updates. It's important to update the parent theme to version 8.22 as it includes several WPML compatibility improvements. After updating, please check if the translation issue is resolved.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client is trying to translate the header menu and link the categories to the translated language pages in French. They are unsure if they need to include a string of letters and the '&' sign, which appears when translating accented French characters, in the string translation box for the header menu. Solution: We updated the slug translation in the WPML-> Settings-> Taxonomy Translation section from "catégories-produits" to "categorie-produit". We recommend the client to edit the translated menu, add the translated URLs, save the translated menu, and clear the site's cache to see the changes on the front end. For further assistance, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists or the solution provided here is not applicable, we highly recommend opening a new support ticket at WPML support forum.
Problem: You are trying to create a new popup using JetPopup from Crocoblock and WPML, but the page fails to load. After reloading, a new number appears, but the popup does not show in the list. Solution: If you're experiencing this issue, we recommend you navigate to WPML > Support > Troubleshooting. Once there, try clicking all the buttons shown in this screenshot: https://prnt.sc/rqcSNCt3DVLY. This action should resolve the bug related to language assignment, allowing your pop-ups to display correctly.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client reported that translations do not update instantly, and this issue persists even in a minimal environment. It affects both pages and posts. Additionally, the client receives a message stating, "Translation successfully completed. Please return to your site manually, as we couldn't redirect you automatically." Solution: We accessed the client's website and performed the following steps to verify the issue: 1. We navigated to the Pages tab and opened the editor for a specific page. 2. We edited the Spanish translation of the page, changed the title, and saved the changes. 3. We then checked the corresponding Spanish page and confirmed that the changes were reflected instantly. We recommend the client to verify if the website is functioning correctly now. If the issue persists, we suggest recording a video demonstrating the problem using Loom, which is free and easy to use.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also contact us directly at the WPML support forum.
Problem: When using the WPML language switcher on a website, pressing the switcher redirects back to the default language instead of maintaining the selected language. Solution: 1. Check and revise the DNS entries. Consider disabling services like Cloudflare/Cloudfront and Kinsta caching to see if this resolves the issue. You may need to contact your hosting support for assistance. 2. Ensure that the server configuration is correctly set up for sites in a subfolder. This involves checking the rewrite rules in either the
.htaccess
file or the
nginx.conf
file. If these steps do not resolve the issue, we may need to create a duplicator package of your site to further diagnose the problem. For more details on how to provide a duplicator package, please visit https://wpml.org/faq/provide-supporters-copy-site/.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was unable to translate specific elements on their website using WPML, including the 'Aplica acum' button in the HP Header Menu and four categories in the Footer Menu ('Companie', 'Pasager', 'Termeni', 'Suport'). Despite translations being available, changes were not reflecting when switching languages. Solution: We first verified that the button on the menu was showing as translated. For the footer section, we requested temporary admin access to the client's site to investigate further. After gaining access, we were able to translate the string 'Pasager' and directed the client to our documentation on translating admin text strings, which can be found here: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#translate-admin-and-settings-strings We also advised clearing the website's cache (server-side included) to ensure updates were visible. The issue with the 'Apply now' button was resolved by clearing the browser's cache, as it was already translated but locked, indicating no further action was needed from the client. Lastly, we edited the headers on the widget page to ensure the 'Support' title in the Romanian version was correctly displayed.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are trying to set up a multi-language blog with geo-specific URLs like http://www.mysite.com/en_uk/, http://www.mysite.com/en_ie/, etc., but you can only select English and Italian. Solution: To achieve the desired URL format for different geo-specific languages using WPML, you need to add custom languages. We recommend you follow the steps in our documentation on adding custom Languages in WPML. Please note that having duplicate entries such as 'en_ca' twice is not possible.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If you still need help, we highly recommend opening a new support ticket at WPML support forum.
Problem: You are trying to update translated pages on your site and have noticed that graphic changes made to the original page are not reflected in the translated pages. You want these changes to automatically update without having to manually edit each translated page. Solution: To ensure that graphic changes to the original page are automatically applied in the translated pages, you need to synchronize the content between the original and translated pages. Here are the steps to achieve this: 1. Set Translation Preferences: - Go to WPML > Settings. - Under Translation Management, ensure that you have selected 'Translate Everything'. This setting will automatically translate any changes made to the original content. 2. Synchronization of Media and Content: - Go to WPML > Settings > Media Translation. - Ensure the following options are checked: - Translate existing media in all languages. - Duplicate featured images for translations. - Duplicate media attachments for translations. 3. Use WPML Translation Editor: - Make the necessary graphic changes to your original page. - After saving changes, a pencil icon or circular arrows icon will appear next to the translated pages in the WPML Translation Editor. - Click on the icon to update the translations. This will bring the changes over to the translated pages, allowing you to confirm and save them.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client needs to translate products in WooCommerce using WPML but is unsure how to proceed. Solution: We recommend translating products in WooCommerce by following these steps: 1. You can translate products automatically as described in our documentation here: Translating Products Automatically. 2. Alternatively, you can send products to be translated by your own team of translators or a professional translation service. Details on how to assign translations can be found here: Assigning the Translations to a Translator. 3. You can also open any product directly and opt for translation.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing an issue with the String Translation table on your site, which could potentially become a critical issue in the future. Solution: We recommend that you first back up your entire site. After ensuring the backup is secure, check if the issue with the String Translation table still exists. If the problem persists, please follow the steps outlined in our errata page here: Missing _icl_strings and _icl_string_translations Data Tables.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing an 'Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, float given' error in ACFML, it might be due to a Google Map field storing latitude and longitude as float values, which our hashing algorithm was not handling properly.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with WPML Media Translation where images on the translated version of your site are not displaying correctly despite following recommended troubleshooting steps. Solution: We recommend the following steps to resolve the issue: 1. Navigate to WPML -> Settings -> Custom XML Configuration. 2. Insert the following code in the provided window/field:
3. Click the Save button. After applying this fix, you should update the original page and its translations to see the changes on existing pages.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The main content of the site, created using the Shortcodes Ultimate plugin, is not being translated. Solution: If you're experiencing this issue, we recommend registering the shortcode for translation before translating the page. For instance, you can register the shortcode by adding the following code to WPML-> Settings-> Custom XML tab:
After adding this code, please update the page in the default language. For further guidance on registering shortcodes, check these documentation links:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are using the WPML plugin with the Flatsome theme on your WordPress site and are facing issues where translated strings do not appear on the front page. Additionally, after attempting some fixes, the footer string disappeared and cannot be translated. Solution: To resolve the issue of translated strings not appearing on the front page and to recover the missing footer string: 1. Navigate to WPML >> String Translation page. 2. Click on the Translate texts in admin screen link at the bottom of the page. 3. Search for the string and enable its translation. 4. Assign the correct source language and add the translation of that string. 5. Clear the cache to see the updated translation. For further details, you can refer to the WPML documentation on finding strings that don't appear on the string translation page and how to change the source language of strings. For translating footer menus: 1. Go to WPML >> WP Menu Sync page. 2. Select the Spanish footer items and press the Apply changes button. 3. Complete the translation of the footer custom links from WPML >> String Translation page. 4. After completing the translation, go back to WPML >> WP Menu Sync page and press the Sync button. For more details on menu synchronization, refer to translating menus. If these steps do not resolve your issue or if you need further assistance, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client has been using the WPML plugin for years and after deactivating it due to a recommendation to install another version, the site is not functioning properly. The client is concerned about paying for the plugin again and wants to recover all translations. Solution: We recommend checking if the issue arises when activating WPML by enabling the debug log to identify the specific errors. To do this: 1. Open the wp-config.php file. 2. Locate the line
define('WP_DEBUG', false);
and change it to
define('WP_DEBUG', true);
3. Add
define('WP_DEBUG_LOG', true);
to enable error logging to a file on the server. Errors will be saved in the debug.log file inside the /wp-content/ directory. For detailed instructions on debugging WPML, visit https://wpml.org/documentation/support/debugging-wpml/
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
