Problem: You are experiencing issues with translating Advanced Custom Fields (ACF) in WPML on your website. Specifically, when translating a WYSIWYG description field from French into Dutch and English, the translations display HTML codes instead of formatted text. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Go to your WPML dashboard. 2. Switch the language from the top admin bar. 3. Edit the translated body template. 4. Edit the text module that retrieves the description field. 5. Ensure that the Raw HTML is enabled. 6. Update the translated template.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're receiving a message stating 'Your WPML account has expired. Renew today to protect your site from breaking changes in future WordPress releases,' even after updating your payment details, the issue might be related to the registration key used in your WPML installation. Solution: We recommend following these steps to resolve the issue: 1. Visit your WPML.org account at http://wpml.org/account/sites/ 2. Remove the current WPML key for the affected domain. 3. Generate a new WPML key for that domain. 4. Copy the new key. 5. Go to the backend of your WordPress site, navigate to Plugins > Add new > Commercial, and find the UNREGISTER link on the right side. 6. Unregister WPML using the old key and then re-register using the new key.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is translating a website and encounters issues with translating certain buttons on the homepage and in the shop. These buttons do not appear in the page translation or strings list. Additionally, the client is using Elementor and needs to translate custom Elementor blocks. Solution: 1. To address the issue of missing strings, we recommend enabling the 'Look for strings while pages are rendered' option in WPML > String Translation. After enabling, visit the page where the missing string appears, then return to WPML > String Translation to search for the string. 2. If the strings are still not found, they might be registered as admin text. Follow the steps outlined in our documentation to find and translate admin text strings: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ 3. For translating custom Elementor blocks, ensure they are registered with WPML. Detailed guidance on registering custom Elementor widgets for translation can be found here: https://wpml.org/documentation/related-projects/wpml-compatibility-test-tools-plugin/registering-custom-elementor-widgets-for-translation/
If these solutions do not resolve your issue or seem outdated, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact our support forum.
Problem: The client is trying to extend their WPML subscription, but the system indicates that the subscription is still active and set to auto-renew. Solution: If you're experiencing this issue, we recommend you follow these steps: 1) Unregister your current website by navigating to Plugins → Add New and clicking on the Commercial tab. Then click on "Unregister WPML from this site". For more details, visit How to unregister WPML. 2) Generate a new key on wpml.org where you have an active subscription. 3) Register the website with the new key.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is trying to connect the .de domain to their website but is facing issues with the name servers not connecting due to having only one IP address on their VPS server. They have tried using the domain registrar's name servers and adding DNS records, but the .de domain still does not work. Additionally, language switching on the website does not function correctly, redirecting back to the .nl domain. Solution: We recommend checking the setup for domain connections and ensuring that DNS settings are correctly configured. It's important to verify that the language URL options are set up properly according to our documentation on how to use WPML with different domains per language. If issues persist, consider contacting your hosting support for further assistance with the DNS and domain settings or hiring a WPML contractor from our list of recommended contractors.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is facing an issue with translating JavaScript strings located in the "https://cdn.wpml.org/masterstudy-lms-learning-management-system/assets/course-builder/js/main.js" file. WPML does not support the translation of JavaScript strings directly. Solution: We recommend using Loco Translate as a workaround to translate these JavaScript strings. If this solution does not meet your needs, please inform us so we can consult with our compatibility team for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is trying to replace the flags with text labels (NO and EN) in the language switcher at the top left corner of their site, but is unable to do so. Solution: We explained that the language switchers displayed are controlled by the AVIA builder within the Enfold theme, not directly by WPML. We suggested checking with the Enfold theme support team if there is an option to display language names instead of flags. The support link for Enfold is https://kriesi.at/support/. Additionally, if the client prefers to use a WPML-based language switcher, they can implement this using shortcodes or PHP code. We provided documentation on how to add language switchers using PHP and shortcodes, which can be found here: https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/adding-language-switchers-using-php-and-shortcodes/#language-switcher-shortcodes.
If this solution does not apply because it might be outdated or not relevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client is encountering three unexpected strings in every post they want to translate, which are not part of the original post content. Solution: We identified that these strings originate from the Yoast SEO plugin settings. Each string is set per post/page within Yoast. If you're experiencing this issue, we recommend checking your Yoast SEO settings to manage or alter these strings as needed.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client has set the translator to be able to translate all languages, but they still can't click on the pencil icons to edit translations on pages, although posts are working correctly. Solution: First, ensure that the problematic page is sent to translation via WPML-> Translation Management. Select the desired user as a translator in the translation basket. After this, the translation can be edited without any issues. Here are the steps to potentially resolve the issue: 1. Edit the page in the default language (Chinese). 2. Disconnect the translation (https://wpml.org/faq/how-to-disconnect-translations-from-the-default-language-page-or-post/). 3. Update the page. 4. Re-connect with the Japanese translation (https://wpml.org/faq/how-to-link-already-translated-pages/). 5. Assign Chinese as the default language. 6. Check the Translation Management. This issue may occur because the pages were initially created in Japanese, and then the default language was changed to Chinese.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is unable to connect their staging site to WPML, activate the OTGS installer, or install certain WooCommerce plugins. Solution: If you're experiencing similar issues, we recommend you try the following steps: 1. Visit your WPML.org account. 2. Remove the current WPML key for the staging domain. 3. Generate a new WPML key for that domain. 4. Copy the new key. 5. Go to the backend of your staging WordPress site > Plugins > Add new > Commercial > UN-register WPML from the old key > then RE-register WPML with the new key.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client noticed that Wordfence reported the CMS Navigation & Sticky Links plugins as abandoned, which were last updated over three years ago, raising concerns about compatibility and security with the current version of WordPress. Solution: We are aware of the warning regarding these plugins. You can still use the CMS Navigation and Sticky Links plugins. If you encounter any issues with these or any other WPML plugins, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the solution provided here becomes irrelevant due to updates or does not apply to your case, please open a new support ticket at WPML support forum.
Problem: The client is working on customizing the language switcher on their WordPress site using WPML. They want to include an image and the word 'Language' before the switcher, but the current implementation lacks these elements. Solution: We recommend creating a custom language switcher via code to include an image and the word 'Language' as desired. You can start by following our guide on how to create a custom language switcher. Here is the link to the guide: Custom Language Switcher Guide.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. You can do so at WPML Support Forum.
Problem: If you're experiencing issues with the wrong charset setup in WooCommerce email orders, Solution: We recommend creating a staging site and deactivating WPML to check if the problem persists. If the issue remains after deactivating WPML, it indicates that the problem is not related to WPML.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are experiencing issues with duplicate content in WPML, causing some pages not to be indexed by Google as they are seen as duplicates. This issue affects multiple language versions, including English, Danish, and Swedish. Solution: First, ensure that all your pages are correctly translated and that the translations are published. For instance, the page https://princecharger.com/da/generatorer/ is correctly translated, and you can verify this by checking the hreflang tags in the HTML of the page and its presence in the sitemap at https://princecharger.com/page-sitemap.xml. However, the page https://princecharger.com/da/generatorer/reservedele/karburator/ is either not translated or the translations are not published. You need to address this by ensuring that translations for all sections of your website are complete and published.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact us directly at the WPML support forum.
Problem:
Why do the category links in the German menu redirect to the English category pages instead of the corresponding German pages? (when Rank Math SEO plugin is active).
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
