Problem:
Mega Menus aren't synchronised when updating the template
Solution:
Mega Menus were created individually from Appearance->Menus and they weren't connected so the update on the template were not shown on front-end.
Upon checking, we found out that it's impossible to defined existing template on the menus so suggested to contact the plugin author to ask if it's possible to define existing templates.
As a workaround, you can follow the below steps:
- Create a backup
- Delete the English translations of the template used, from trash too
- Connect two templates that mega menu is using as translations of each other.
Problem: On mobile devices, the language does not switch correctly even though the URL changes to the appropriate language suffix (e.g., /en). The content remains unchanged. Solution: 1. Ensure that all elements on the page, including text and templates, are fully translated. For instance, if you are using Elementor, switch to the mobile view in the Elementor editor to verify that all text is translated. 2. Specifically, check and translate the header template as it might not be translated, which could cause the content to not display correctly in the desired language. You can edit the header template here: Translating Theme Options
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
Problem: You are trying to add a new domain but cannot find the 'add new site' button. Solution: If you're experiencing this issue, it's likely because your account was initially set as a 'Site Owner' account, which is limited to one site only. We recommend creating a new WPML account. For more information, please check out the following link: https://wpml.org/purchase/transferring-account-renewals-to-your-clients/ If you are still within the 30-days refund period, you can request a refund here: https://wpml.org/purchase/refunds/ After processing your refund, please proceed to create a new separate WPML account.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: The client is trying to translate the footer contents and the contact form's submit button from Swedish to English using the WPML plugin on a WordPress site with the 'Alim' theme. Despite using the auto-translation feature and the translation management list, the footer remains untranslated, and specific strings for the footer and the submit button are not found in the translation editor.
Solution: 1. To address the untranslated contact form's submit button, edit the form by changing the strings from English to Swedish and then update the translation. Detailed steps for translating forms in Contact Form 7 with WPML can be found here: https://wpml.org/documentation/related-projects/using-contact-form-7-with-wpml/
If these solutions do not resolve your issue or seem outdated, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/
Problem: You have a WooCommerce shop in English and Italian. A product tag '1970s' in English and its Italian translation 'Anni 70' are incorrectly displayed. The Italian tag shows under English tags with a wrong slug and fewer products than expected. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML > Support > Troubleshooting. 2. Click on the following buttons: - Clear the cache in WPML - Set language information - Fix terms count - Fix post type assignment for translations 3. Clear the caches from your site and browser. 4. Verify if the translated category still appears under the default language. If the problem continues, open the translated category, set the language information, and manually link the category with the default category. For guidance, watch this video.
If this solution does not resolve your issue or seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, feel free to contact our support team at WPML support forum.
Problem: The client is setting up options pages to be translated using WPML and is experiencing issues where switching languages via the language switcher in the admin bar does not update the options page as expected. For example, changing the language to Chinese, saving the options page, and then switching back to English shows the same content as saved in Chinese. The fields in ACF are set to be translated, but they do not change language. Solution: We recommend the following steps to address the issue: 1. Go to WPML > Settings and scroll to the Custom Field Translation section. 2. Click on the Show system fields link. 3. Once the page is refreshed, enter the field name in the search box within the Custom Field Translation section. For example:
archive_heading_text
. 4. In the results, the field should appear twice, with one name starting with an underscore (e.g.,
_archive_heading_text
). Set the translation preference for that field to Translate. 5. Save the changes and then go to the options page and try updating the translation by switching the language.
If this solution does not resolve your issue or seems irrelevant due to updates or different configurations, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with the WooCommerce Product Tabs plugin not functioning correctly after installing WPML. Solution: 1. Enable the WPML Translation Editor from the default language product Edit screen. 2. Navigate to WPML >> Settings > Custom Fields Translation, click on Show system fields, search for "wpt", and set the _wpt_field_wpt- values to Translate and _wpt_override_wpt- to Copy. Press the Save button. 3. Open the default language product in Edit mode, press the Update button, and then edit the translated product using the WPML Translation Editor to add/update the translation of the product tabs description. 4. Go to Products >> Product tabs page, switch to the secondary language using the admin language switcher, and delete the tabs. 5. Set the Product Tabs (woo_product_tab) post type to Not Translatable in WPML >> Settings > Post types translation section. 6. If translation of the tabs title is needed, follow the steps provided in this forum thread.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client needed a solution to implement a floating language switcher without having a Divi child theme. Solution: We recommended adding a specific CSS rule to achieve this. We instructed the client to insert the following line into the Additional CSS section of their Divi theme:
z-index: 1;
We also advised the client to clear their site's cache to see the change.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Additionally, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.
Problem: The client is using WP All Import to import XML product feeds into their WooCommerce store and has the WPML Translate Everything function running. They need a specific product feed, intended only for Greek customers, to not have its imported products translated. Solution: We recommend switching from the Translate Everything mode to the Translate Some mode. In Translate Some mode, you can manually select which products to send for automatic translation via WPML-> Translation Management. This approach allows you to exclude specific products, such as those intended solely for your Greek customers, from being automatically translated.
If this solution does not apply to your situation, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. Should you need further assistance, we encourage you to open a new support ticket or visit our support forum.
Problem: The client was unable to proceed with automatic translations on their website due to a conflict with the WP External Link plugin. Additionally, they had an issue with an unpaid invoice. Solution: We advised the client to deactivate the conflicting plugin, which resolved the issue with the page loading and allowed the automatic translations to proceed. For the unpaid invoice, we provided a direct link to facilitate the payment. If you're experiencing similar issues, we recommend trying to deactivate any recently installed or updated plugins that might be interfering with WPML's functionality. It's also wise to check if the problem persists by switching to a default WordPress theme like TwentyTwenty-One and deactivating all other plugins except for WPML and its add-ons. Remember to back up your site before making these changes.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing issues with over 100,000 WooCommerce products not being indexed by Google due to URL redirection caused by untranslated category slugs in the product permalinks. Solution: We recommend translating WooCommerce taxonomies such as product categories, tags, and attributes through WooCommerce -> WooCommerce Multilingual & Multicurrency. For detailed guidance, please refer to our documentation on translating taxonomies: Translating WooCommerce Taxonomies. If you need to translate all the product categories in bulk, please follow the instructions in our guide: How to Translate All Taxonomy Terms at Once.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum.
Problem: You are wondering if you need to activate your WPML license on a cloned staging site after migrating from a production site. Solution: After migrating, WPML will continue to function on your staging site. However, if you want to receive updates and test the latest version of WPML before updating the plugins on your live site, you will need to generate a new key specifically for your staging site. For guidance on how to unregister and register your site, please visit How to unregister and register.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: You are trying to add English translations to the glossary on your WordPress site using WPML, but cannot access the option to edit or add English terms because the language is set as hidden. Solution: To resolve this issue, follow these steps: 1. Navigate to your site's Dashboard. 2. Go to Users > Profile, or Users > All users. 3. Select a User to edit. 4. Set the "Display hidden languages" option and save your changes. After completing these steps, check if the English language option is now available in the glossary for editing or adding terms.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are using WPML for a multilingual website and encountering a session timeout error on the Dutch language checkout page. The error message displayed is 'Je sessie is verlopen. Terug naar winkel.' which translates to 'Your session has expired. Back to shop.'. Solution: We recommend checking the detailed solution provided in the existing support ticket on this issue. Please visit https://wpml.org/forums/topic/session-timeout-error-on-dutch-language-checkout-page/ and reply there for further assistance.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact us directly at the WPML support forum.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
