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Topic
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Supporter | Voices | Posts | Freshness |
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Background of a listing item created with jetengine is not shown
Started by: luis-vicenteP
in: English Support
Problem: Additionally, we advised the client to: We also suggested clearing the site and browser caches if the images were still not appearing after these steps. If the solution provided here is not relevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in the WPML support forum at https://wpml.org/forums/forum/english-support/. |
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2 | 6 | 1 year, 8 months ago |
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Wocommerce product multilingual not working
Started by: dhrubaM
in: English Support
Problem: If this solution does not apply to your situation because it might be outdated or not relevant to your specific case, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum. |
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2 | 4 | 1 year, 8 months ago |
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Split: Translator Error while trying to translate
Started by: echtzeitG
in: English Support
Problem: Solution: Additionally, we canceled some in-progress jobs in the WPML > Translation Management > Jobs section and resaved the permalink structure in Settings > Permalink. This allowed the translation editor to load properly from the 'WPML > Translations' section. We also advised the client to contact the support teams of the implicated plugins with the error log for further assistance and suggested that the plugin authors participate in WPML's Go Global program to ensure compatibility with WPML. If you're experiencing similar issues, we recommend trying the steps mentioned above. However, please note that the solution might be irrelevant due to it being outdated or not applicable to your case. If these steps do not resolve your issue, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket. |
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2 | 6 | 1 year, 8 months ago |
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Reusing strings across different pages with Gutenberg and WPML gutenberg-pageID
Started by: otgerE
in: English Support
Problem: Solution: Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If so, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for further assistance. |
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3 | 5 | 1 year, 8 months ago |
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Filter translate
Started by: darithS
in: English Support
Problem: Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're experiencing similar issues, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket. |
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2 | 4 | 1 year, 8 months ago |
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Sync products sort order in all languages
Started by: Patrick
in: English Support
Problem: Solution: Please refer to the documentation on taxonomies for more details. The client can install WCML from the WordPress admin by navigating to Plugins -> Add New -> Commercial, or by downloading it directly from their wpml.org account and installing it via Plugins -> Add New -> Upload. Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in the WPML support forum. |
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2 | 4 | 1 year, 8 months ago |
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Thank you page is blank after translating French to English
Started by: danielA-29
in: English Support
Problem: After activating the plugin, the client should complete the setup and translate the 'My-account' endpoint to ensure the 'Thank You' page works correctly in English. For guidance on translating endpoints, please check this guide. For the issue with the credit card field not displaying, we advised the client to scan the 'WooCommerce Stripe Gateway' plugin for strings to translate via "WPML > Theme and Plugins localization". After scanning, the client should use "WPML > String Translation" to search for the French text appearing on the English page and add translations by clicking on the "+" icon. If the texts are not found, the client may need to register them from the Admin screen. For more information on this process, please visit String Translation documentation. If the solution provided here is outdated or not applicable to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in our support forum. |
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2 | 6 | 1 year, 8 months ago |
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WPML doesn't see my content, strings
Started by: sefai
in: English Support
Problem: Solution: Additionally, we installed the Multilingual Tools plugin to help with registering any new widgets used on a page or post. The registration information can be found at the end of the page when editing. For more details, see: Registering Custom Elementor Widgets for Translation. Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If these steps do not resolve your issue, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in our support forum. |
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2 | 15 | 1 year, 8 months ago |
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Change Pimwick Gift Card Design in translation
Started by: echtzeitG
in: English Support
Problem: Solution: functions.php file to enable the numbers to appear in the Advanced Translation Editor: add_filter( 'wpml_tm_job_field_is_translatable', '__return_true' ); 2. We advised the client to set the "_pwgc_show_email_preview" custom field as 'Don't translate' and "_pwgc_email_design_ids" as 'Translate' in "WPML > Settings > Custom Field Translation". 3. We recommended making a small change in the default product and saving the changes, then retranslating the product. In the Translation Editor, the client should see the template ID selected for the default product and add the corresponding template ID for the translated product. 4. We provided a code change to be made in the .../wp-content/plugins/pw-gift-cards/includes/class-wc-product-pw-gift-card.php file, specifically to update line 172 from: $original_product_id = icl_object_id( $this->get_id(), 'product', TRUE, $default_language ); to: $original_product_id = apply_filters( 'wpml_object_id', $this->get_id(), 'product'); We also mentioned that our compatibility team will reach out to the plugin author for further steps since the solution worked in our sandbox environment. If the solution provided is not relevant due to being outdated or not applicable to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket. |
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2 | 9 | 1 year, 8 months ago |
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Can edit with Elementor duplicated page
Started by: simeonN-2
in: English Support
Problem: "Auto sign-in and sign-out users from all domains" . |
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4 | 9 | 1 year, 8 months ago |
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button link ( Product link ) Showing wrong in url while hover over the button
Started by: pascalM-12
in: English Support
Problem: https://www.plumka.be/article/couette-n110-ccol/ was being translated to https://www.plumka.be/nl/article/dekbed-n110-ccol/ instead of the correct Dutch URL https://www.plumka.be/nl/product/dekbed-n110-ccol/ . Although the button was showing the wrong URL, it redirected to the correct page upon clicking. Solution: Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket in the WPML support forum. |
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3 | 8 | 1 year, 8 months ago |
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Multiple sites, on same domain name, in subdirectories
Started by: michaelT-92
in: English Support
Problem: Solution: Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you encounter issues or if the solution does not work for you, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket. You can do so here: WPML support forum. |
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2 | 2 | 1 year, 8 months ago |
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ACF Field options not saved.
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Started by: davidL-53
in: English Support
Problem: Next, if the issue persists after updating, we have provided a screen recording that demonstrates how to unlock the custom fields. You can watch the tutorial here: https://screenpal.com/watch/cZehDnVKGFN. Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in the WPML support forum. |
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2 | 22 | 1 year, 8 months ago |
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Unable to open second language on backend
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Started by: michelR-20
in: English Support
Problem: Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in the WPML support forum. |
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2 | 26 | 1 year, 8 months ago |
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i would like to delete the development banner.
Started by: micheleS-35
in: English Support
Problem: Please try these steps and inform us about the results. If the solution provided here is not relevant to your situation, either because it's outdated or not applicable to your case, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum. |
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2 | 3 | 1 year, 8 months ago |
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