Problem: You are trying to install the WPML key on a new website and it keeps indicating that you need to activate or register. Solution: We recommend checking if the WPML plugin is activated on your site. Please navigate to the admin area, go to Plugins, and ensure that both the WPML and String Translation plugins are installed and activated. These plugins are necessary to use the Multilingual feature of WooCommerce Multilingual. For more detailed guidance, please refer to our documentation: https://wpml.org/documentation/related-projects/woocommerce-multilingual/
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client reported that the Pay-as-you-go feature stopped working after reaching $100, and the 'stop using' option was not functioning. Additionally, there was no option to pay instantly, and no information was provided on why the feature stopped working. Solution: We explained that there are two safety limits set to prevent excessive spending and protect against fraud, which activate at $100 and $4,000. If these limits are reached, the client must pay before continuing to translate. We advised the client to check the WPML > Translation Management board for a payment button. If the button was not visible, we reset the client's credits to 193k and asked them to try translating again to reach 195k credits. Additionally, we fixed an issue on the client's site, enabling them to go to WPML > Translation Management and click on 'Fix the issue and pay for the limitation' to continue translating content automatically.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is setting up different domains per language for their WordPress site using WPML. The primary domain is set for English, and a subdomain is intended for Chinese. However, the client encounters an error message stating 'The domain you have entered is invalid' when trying to use the subdomain for Chinese. Additionally, there is confusion about whether using 'http://' instead of 'https://' could pose a security risk. Solution: We advised the client that the HTTP setting is automatically set on the left, and it should not be added twice. It's fine to enter the subdomain as 'zhcn.starrealties.com' without 'https://' in the site settings, as it might still redirect correctly on the front-end. We also suggested checking if the subdomain redirects properly by translating a page for testing purposes and then attempting to access the translation to see if the subdomain is being used for the secondary language. If issues persist, we recommended providing temporary access (wp-admin and FTP) to the site for further investigation, ensuring that all site details are kept private and secure, as outlined in our Privacy and Security Policy.
If this solution does not resolve the issue or seems irrelevant due to updates or different circumstances, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed.
Problem: The client asked if there is a way to duplicate content from a non-default language, specifically wanting to duplicate city names from Japanese to Chinese translations. Solution: We informed the client that it is not possible to duplicate taxonomies from one secondary language to another directly using WPML. If you're experiencing a similar issue, we recommend exploring alternative methods such as manual translation or using professional translation services.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: The client purchased the Multilingual Blog subscription and received a notice about the Strings Translation add-on, which is not included in their current subscription level. Solution: If you're experiencing a similar issue, we recommend checking if the Strings Translation add-on was previously installed on your site. This add-on is necessary for translating strings from themes and plugins. If you require this feature, consider upgrading to the Multilingual CMS subscription, where only the price difference is payable. You can compare our subscription plans here. If you do not need the Strings Translation, you can deactivate it, and the notification should no longer appear.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're using the B2B King plugin with WPML on your website and notice that the Product Information Table, which is metadata on the product page, disappears when the page is translated, this might be due to the settings in WPML. Solution: We recommend setting the B2BKing product meta values to "Copy" in WPML -> Settings -> Custom Fields translations. You can find detailed instructions on how to do this in the B2BKing guide on working with WPML here: https://woocommerce-b2b-plugin.com/docs/translate-b2bking-with-wpml/#3-toc-title. After adjusting these settings, you may need to update the translations to apply the new custom fields option. For more guidance on translating custom fields, please visit our guide here: https://wpml.org/documentation/getting-started-guide/translating-custom-fields/.
If this solution does not resolve your issue or seems irrelevant due to updates or different circumstances, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum.
Problem: The client was experiencing an issue where the source English text was unexpectedly changing to Chinese when attempting to translate strings from English to Chinese. Solution: We advised the client to change the source language of the strings from English to Chinese and then translate them back from Chinese to English. Detailed instructions on how to change the source language of strings can be found here: https://wpml.org/documentation/getting-started-guide/string-translation/how-to-change-the-source-language-of-strings/ Additionally, we corrected all strings that were incorrectly showing in Chinese and provided a video demonstration for further guidance. The video can be viewed here: https://www.loom.com/share/7a77e7110f9f479b95ee528489b181c4
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client needed to share their WordPress admin information safely with the WPML support team but was unsure how to do so securely. Solution: We advised the client to use the private field provided for access details when communicating through the WPML support forum. If the private field is not visible, the client should request the supporter in the ticket to enable it, ensuring that credentials are not publicly exposed. For further guidance, we recommend checking the screenshot at https://prnt.sc/eIM4Z-iuYZaF.
If this solution does not apply to your situation, or if it seems outdated, please do not hesitate to open a new support ticket. We also highly recommend visiting https://wpml.org/known-issues/ to check for related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins.
Problem: The client was experiencing an issue where the prices in orders placed in an alternative currency (USD) changed dramatically when the order status was set to complete. The prices would inflate from a normal amount (e.g., $519.37) to an exaggerated figure (e.g., $519,370,000.00). The client suspected a mismatch in the currency settings between WooCommerce and WPML WooCommerce Multilingual. Solution: The client resolved the issue by aligning the currency settings in WPML WooCommerce Multilingual with those in WooCommerce. Specifically, the thousand separator and decimal separator settings for the USD currency in WPML needed to match the WooCommerce settings, which are typically used in Europe (thousand separator: . , decimal separator: ,). This adjustment prevented the prices from changing incorrectly when the order status was updated to complete.
If you're experiencing a similar issue, we recommend checking and ensuring that your currency settings in WPML match those in your WooCommerce settings. If this solution does not resolve your issue or seems outdated, please visit our known issues page, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, do not hesitate to open a new support ticket.
Problem: The client needs to register strings for translation in a PHP shortcode function that displays product stock status. The default language is Russian. Solution: If you're experiencing this issue, we recommend placing your code inside the
functions.php
file of your theme. Then, navigate to WPML > Theme and Plugin Localization and scan the theme for new strings. You can find a guide on how to do this here: Scan the Theme or Plugin. After scanning, translate the strings at WPML > String Translation. This will allow you to use the same shortcode in any language. If the shortcode does not copy automatically when you translate content with the WPML Translation Editor, you may need to place the shortcode manually on your translated content or template.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if you need further assistance. You can do so here: WPML Support Forum.
Problem: You want to set en_GB as the primary language and en_US as the secondary language during WPML setup. Solution: We recommend you navigate to WPML > Languages > Edit languages and change the value for "default locale" from "en_US" to "en_GB". Then, save the settings. For more details, visit our guide on editing WPML's languages table. Next, go to Dashboard > Updates, and at the bottom section, you should see a button that will prompt you to download the latest translations (language files).
If this solution does not apply to your situation because it might be outdated or not relevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are using WPML with the MasterStudy plugin on your WordPress site to manage online courses. You want students to complete tasks in English without translating the lessons, quizzes, or assignments, but only translate the course pages. However, when students switch the language, the course disappears from their enrolled courses tab, even though all tasks have been duplicated. If they access the course in a different language than they started with, they have to start over. Solution: The issue arises because the MasterStudy plugin is designed to handle course enrollments independently per language. To address this, you could request the MasterStudy team to modify their plugin to sync courses between languages. Alternatively, disabling the language switcher on account pages might help, as it prevents language switching on these pages, though users could still switch languages from other pages. Another workaround could involve using a redirect plugin to direct users from the translated course page to the original course page. However, this might undermine the purpose of translating the site. It's important to note that syncing course progress across languages is not currently supported by MasterStudy, and this functionality would require significant changes by the MasterStudy team.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: You are experiencing issues with ACF form field labels appearing in Italian instead of English, despite following the provided documentation link. Solution: It appears that the labels were not translated but were copied instead. We recommend setting the custom fields to
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unable to edit the German version of their front page using WPBakery when WPML is activated, although editing the Dutch version works fine. Solution: We recommend switching from WPML's default Translation Editor to manual translation for the page in question. This allows full control over the content and layout when using WPBakery. You can find detailed steps on how to do this by following the instructions in our documentation: Using Different Translation Editors for Different Pages.
If this solution does not apply to your situation, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML Support Forum.
Problem:
On the front end of the site, I still see 'Deck Lights' in English when switching to Spanish, despite adding the translation in 'String Translation' and emptying all caches.
Solution:
The strings from the client's code were missing a text-domain.
Adding the missing text domain in the header.php code resolved the issue.
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