Available Solutions

Problem:
If you're experiencing issues with editing pages using Elementor when the WooCommerce Multilingual & Multicurrency plugin is activated, and you're also encountering errors when publishing new pages, the problem might be related to the memory limit set for your WordPress site.
Solution:
First, check the memory limit of your website. WPML requires a minimum memory limit of 128MB, with 256MB recommended. You can increase the WordPress memory limit by adding the following code to your wp-config.php file:

Ensure that these lines are added before the line:

Also, make sure to remove any other lines that contain "WP_MEMORY_LIMIT" or "WP_MAX_MEMORY_LIMIT" to avoid conflicts. For more information on increasing the memory allocated to PHP, you can visit the WordPress documentation at https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php.

If this solution doesn't look relevant to your issue, please open a new support ticket at WPML support forum.

Problem:
The client reported that images were not displaying after translating a page.
Solution:
We asked the client to provide more details about how they added images to the page and requested screenshots to better understand the issue. We advised the client to:
1. Make a slight modification to the original page and save it.
2. Navigate to the WPML translation editor and complete the translation.
3. Ensure that the options "Duplicate uploaded media to translations" and "Duplicate featured image to translations" are enabled while editing the page.
4. Alternatively, try running the "Translate Media" option in WPML → Settings → Media Translation. For more information, visit Media Translation documentation.
We also checked if the images were present in both languages and requested the client to provide debug information to assist further, which can be obtained following the instructions at this link.

Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.

Problem:
Client is unable to translate the "Add to Cart" button.

Solution:
First, we recommend trying the following steps to translate the "Add to Cart" button:
- Navigate to WPML String Translation.
- In the "Auto register strings for translation" section, enable the option.
- Visit the page where the button appears on the front end.
- Return to String Translation and disable the auto register option.
- Search for the string again and translate it.

If the string is not found, it might be registered as an admin text. In this case, follow these steps:
- Go to WPML -> Theme and plugins localization, select the theme or plugin that adds this text, and scan it.
- Navigate to WPML -> String Translation.
- Click on the "Translate texts in admin screens »" link.
- Search for the required string.
- Select the string and click on the "Add to String Translation" button.
- Click on the "Return to String Translation" link.
- Translate the string and verify the changes on the front end.

For detailed instructions, please refer to our guide: Finding strings that don’t appear on the String Translation page.

Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket.

Problem:
The client installed WPML on their website and noticed that while the content was automatically translated, the footer was not translated; only the orientation of the elements was changed.
Solution:
We recommend translating templates, such as headers and footers, in Elementor differently from other content. For step-by-step instructions, please refer to our guide: https://wpml.org/documentation/plugins-compatibility/elementor/#translate-elementor-templates.
We advise reading the entire guide as it can help resolve many issues that may arise while using Elementor with WPML.

Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.

Problem:
If you're trying to add a language switcher to your menu instead of the footer or if you're facing issues with the styling of your language switcher, such as wanting a floating language switcher or dealing with a call-to-action (CTA) that is cut out on different devices and resolutions.

Solution:
To add a language switcher to different locations on your site and customize it to your needs, we recommend following these guides:

• Adding a language switcher to your site
• Language switcher options
• Adding language switchers using PHP and shortcodes
• Displaying or hiding the language switcher on specific pages
• Creating a custom language switcher
• Fixing styling and CSS issues for language switchers

For a floating language switcher, please refer to the guide on creating a custom language switcher.

If you encounter a CTA that is cut out, this issue is related to your theme's CSS and is beyond the scope of our support. We suggest learning more about CSS and how to adjust your design for various devices and resolutions through online resources.

If you still need assistance, don't hesitate to open a new support ticket. You can reach out to us on the WPML support forum.