Available Solutions

Problem:
Unable to translate WooCommerce strings and the contact form on the Contact page.
Solution:
For translating WooCommerce strings, first, ensure you have attempted translation via WPML>>String Translation. If the strings are recognized but not available for translation, navigate to WPML>>String Translation and click on the Translate texts in admin screens » link at the bottom. Search for the missing strings in the Admin Texts Translation screen, add them for translation, and then translate. For detailed guidance, visit this documentation.

To translate Contact Form 7 forms, follow the steps in this documentation after ensuring you have backed up your site.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.

Problem:
If you're experiencing issues when switching your website to English, such as missing parts of blocks on your homepage or changes in the menu width, it might be due to how certain fields are handled in your theme's code. Specifically, the

$person_image

field in the

wp-content/themes/hostal/pages/home.php

file may not be correctly set up for translations, leading to errors.
Solution:
We recommend the following steps to address this issue:
1. Adjust the Advanced Custom Fields (ACF) to ensure the field returns an image array for translations. This might require updating the translations.
2. Remove improperly set integer values in translations via SQL:

SELECT * FROM `wp_postmeta` WHERE `post_id` IN (512,459,513,456) AND `meta_key` = 'person_image';

3. Improve handling in your theme by adding code to manage different types of

$person_image

values:

if (is_int($person_image)) {<br />    $person_image['url'] = wp_get_attachment_image_url($person_image);<br />} elseif (is_string($person_image)) {<br />    $test = $person_image;<br />    $person_image = array();<br />    $person_image['url'] = $test;<br />}

Insert this code after:

$featured_image_url = get_the_post_thumbnail_url(get_the_ID(), 'full');

If these steps do not resolve your issue, or if your theme has other similar issues, we highly recommend consulting with a professional developer. You can find qualified contractors who are familiar with WPML at https://wpml.org/contractors/.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance.

Problem:
The client is experiencing display problems with WPML on both production and staging servers hosted on Hostinger. They are concerned about whether Hostinger is compatible with WPML and what settings or requirements are necessary to optimize WPML's performance on Hostinger.
Solution:
We have reviewed the WPML debug information and confirmed that the current configuration should be sufficient for WPML to function effectively on the client's site. There are no specific adjustments needed for WPML to run on Hostinger, as many users successfully use WPML on this platform without issues. It is recommended to ensure that all server settings are optimized for overall performance, which can be checked with Hostinger support. If issues such as changes not appearing on the frontend occur, it is often due to caching, and clearing Hostinger's caches usually resolves these problems. For detailed requirements for running WPML, please refer to the minimum requirements.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please feel free to open a new support ticket at WPML support forum.

Problem:
The client needs to translate the login button on their website but found that the button is not translated.
Solution:
If you're experiencing this issue, it's important to note that there is already an open ticket regarding this problem. We recommend that you follow the existing ticket for updates and solutions here: https://wpml.org/forums/topic/need-to-translate-login-button/. Please avoid opening multiple tickets for the same issue as it can affect the processing time of your original ticket.

If the solution provided in the existing ticket does not resolve your issue or if it becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not address your problem, please open a new support ticket for further assistance. You can do so here: WPML Support Forum.