Available Solutions

Problem:
The client was unable to see the WPML Translation Editor when editing a custom post and had issues translating an ACF field, as well as translating content using a shortcode with Divi Theme Builder.

Solution:
Firstly, we recommended increasing the WP Memory Limit to at least 256M by adding the following code to the wp-config.php file:

define('WP_MEMORY_LIMIT', '256M');

We also suggested checking with the hosting provider if the memory limit could be increased even further.

For the ACF field translation issue, we advised checking the ACF Field Groups Settings and selecting the 'Expert' mode for translation preferences. This allows individual fields to be set as translatable. We provided a guide for reference:
Choosing how to translate field groups
Expert translation option

For translating the shortcode content, we suggested that if the shortcode or it's attributes are not available in the WPML Translation Editor, the client could try to locate it manually by placing the shortcode directly in the translated content using Divi.

If these solutions do not resolve the issues, or if they seem outdated or not applicable, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. If the problem persists, please open a new support ticket.

Problem:
The client needed to display prices in EUR on their website but required customers to checkout in AED, as their payment gateway only accepts AED. They were looking for a way to enable multiple currencies while restricting the checkout currency to AED, regardless of the payment gateway used.
Solution:
We informed the client that by default, all payment gateways set up on their site will be available for all site currencies. However, restricting a specific payment gateway to a specific currency is currently only possible with WooCommerce PayPal Payments, Stripe, and direct bank transfers. We provided a link to the relevant documentation: Multi-currency support for WooCommerce.
We also suggested considering PayPal as it is available in over 200 countries, including the UAE, and accepts Visa or Mastercard payments.

Please note that this solution might not be applicable to your case, as it could be outdated or not relevant to your specific situation. If this is the case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in the WPML support forum.

Problem:
The client is using a staging site and has encountered two notifications after setting it up. The first notification is about mapping the default language for automatic translation, and the second is about WPML detecting a new address for the site.

Solution:
For the first notification regarding the default language, the client should ensure that the default language (English) is correctly mapped to a supported language in WPML -> Languages settings.

For the second notification about the site address change, on the staging site, the client should select "Yes, this is a copy" to indicate that the original site is still running. In the subsequent step, the client can decide whether to share credits for automatic translation with the staging site.

If these steps do not resolve the issue, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. If the problem persists, the client should open a new support ticket for further assistance at our support forum.