Problem: The client was unable to save product translations using the 'Save and close' button as the page would keep processing without saving or closing the translation. Solution: We recommended switching to the Advanced Translation Editor to resolve the issue. This change was implemented, and we asked the client to try this new translation method to see if it resolves the problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The client translated a page, but only the header and footer are visible in the translated version, not the main content. Solution: We recommend running the following SQL query to update the post name, which might resolve the issue:
UPDATE `teqzwp_posts` SET `post_name` = 'page' WHERE `ID` = '717';
This changes the post name to 'page' for the post with ID '717'.
If this solution does not apply because it might be outdated or not suitable for your case, please check the related known issues and verify the version of the permanent fix. Ensure you have installed the latest versions of themes and plugins. If the issue persists, we highly recommend opening a new support ticket at WPML support forum.
Problem: The client is attempting to copy content from an ACF block to a translated page using the WPML editor. However, instead of seeing the translated content, all content is being copied from the default language. Solution: We tested by switching the theme to Twenty Twenty-Four and deactivating all third-party plugins, leaving only ACF and WPML active. Using WPML's Classic Translation Editor, the image and link were successfully copied to other languages. We recommend using WPML's Translation Editor to copy the fields to other languages. If you need to use the WordPress editor instead, please contact us for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an error message 'Sorry, you are not allowed to access this page' when trying to complete the setup of the WPML plugin. Solution: We have reset and finished the setup wizard for the client. If you're experiencing this issue, we recommend checking your user permissions and ensuring that you have administrative rights to complete the setup. If the problem persists, it might be due to a temporary issue or specific configuration on your site.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket with us for further assistance.
Problem: The client's website menu only displays in Arabic, and they wish to translate it to English using the WPML plugin. Additionally, the client inquired about displaying only a flag for language selection. Solution: If you're experiencing this issue, we recommend translating your pages, posts, products, and other content. You can do this by sending items to translation from WPML > Translation Management, or by enabling automatic translation in WPML > Settings. Please note that credits are required for automatic translation. If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client added an English (EN) language version to their website, with Lithuanian (LT) as the main language. When switching to the EN version, images in the halls pop-up were not displaying unless the WPML admin cookie was set to EN. The images are managed using the ACF gallery field. Solution: We recommended enabling the Language Cookie to support AJAX filtering in the WPML settings. This can be done by navigating to WPML->Languages and enabling the 'Language Cookie to Support AJAX Filtering' option. For more details, visit Enabling Language Cookie to Support AJAX Filtering. We also clarified that the 'wp-wpml_current_admin_language_' cookie is only relevant when logged in and does not affect site visitors. Instead, the 'wp-wpml_current_language' cookie should ensure images display correctly. We suggested checking if any custom code might be interfering with this cookie and comparing the theme with another site using the same theme to identify any discrepancies.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
Problem: You need to translate scripts within a post, such as iframes or shortcodes, for different languages. However, when using the Advanced Translation Editor (ATE), you encounter issues where the original language script appears blank and modifications in the new language do not save correctly. After editing and saving the post, scripts revert back to the original language. Solution: We recommend not using the ATE for pages that contain scripts you need to translate. Instead, use a different method to manage translations for these specific pages to avoid the issues you're experiencing. For detailed guidance on how to implement this, please refer to our documentation on using different translation editors for different pages: Using Different Translation Editors for Different Pages.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're experiencing an issue where your shop page does not display the translated footer when switching languages, despite using Elementor and Elementor Pro for footer creation and translation, this summary might help. Solution: 1. Ensure the footer ID used in the Theme settings is correctly set for translation. Go to WPML > Settings and scroll to the bottom. 2. Click on 'Translate texts in admin screens »' and search for the default footer ID, which is
2092
. 3. If the ID appears, select it and click on 'Add to String translation'. 4. In the String Translation section, find the newly added ID and click on the '+' icon under the language flag. Enter the translated footer ID,
17945
, as the translation and save. Following these steps should ensure that the correct translated footer appears when switching to another language.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are working on a site using Elementor and WPML and want to know if changes made to the design in the main language will automatically be copied to the translated pages. You've noticed that the translated pages remain in the old design. Solution: When you change the design in the default language, you need to manually update the translation using the WPML translation editor to ensure that the new design is copied to the translated pages.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing issues where translated products are moved to draft status after importing them with All Import, while the main product remains published, this might be due to the settings in WPML. Specifically, this occurs when the 'Translated documents options' in WPML Settings is set to 'Publish the translated post when original is also published (default)'. This setting causes translations to mirror the status of the original post.
Solution: 1. Ensure that you import the default language of your site first. Automatic translation in WPML only functions from the site's default language to other languages. 2. If you need to handle multiple languages, consider using the WPML All Import plugin for importing and managing translations effectively. You can find the guide here: Import in one language & translate with WPML 3. For a more updated solution, use the WPML Export and Import plugin. Detailed guidance is available here: WPML Export and Import 4. Check if the necessary bridge plugins are installed on your site as they are essential for the imports to work correctly.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client is unable to see credits in the WordPress dashboard after assigning them from their WPML account. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Log in to your WPML account and navigate to the Sites page. 2. Delete the existing site key. 3. Create a new subscription key for your site. 4. Go to your Site Dashboard, navigate to Plugins >> Add New >> Commercial tab. 5. Click on the “Unregister WPML from this site” button. 6. Register with the new site key and refresh the page.
This solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client wants to move the language flags from the footer to the header. Solution: 1) We recommend going to WPML-> Languages to configure the language switcher. For detailed guidance, please visit this guide. 2) To move the language switcher, you can either disable the footer and add a menu language switcher or use a shortcode to place the switcher in a new location. For instructions on using shortcodes, please check this guide.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are developing a site and using the WPML plugin, but you are asked to register the WPML plugin for updates even though your account is still valid. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Ensure that you are logged into wpml.org. 2. Navigate to
WordPress Dashboard > Plugins > Add New > Commercial (Tab)
. 3. Click the "Unregister" link. 4. Click the "Register WPML" at the right section of the screen. 5. Click the "Get a key for this site" link. A new page will open up, and the auto-generated key will appear in a pop-up. 6. Copy the key and paste it into the "Site Key" input box. 7. Click the "OK" button. For more information, please visit https://wpml.org/faq/install-wpml/#register.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: When translating products in WooCommerce, the YouTube video link included as the first additional image is not being copied automatically to other languages. The client needs to manually add the video link for each language translation. Solution: To ensure the video link is copied automatically when translating products, follow these steps: 1) Go to WPML>>Settings>>Custom Fields. 2) Click on the Show System Fields link. 3) In the search box, type URL to find the specific field. 4) Set the field to Copy and save the changes. 5) Open the product for editing in the default language and make a minor change to refresh the translation settings. 6) Update the product translation. For more detailed guidance, refer to our documentation on custom field translation preferences and translating custom fields.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML support forum.
Problem: The custom settings added by the Price Offers for WooCommerce Pro plugin are not being copied to the translated product data. Solution: If you're experiencing this issue, we recommend you navigate to WPML > Settings > Custom Field Translations and check for the fields related to the plugin. Set those fields to "Copy". This should ensure that when translating your products, the fields are copied appropriately. For more detailed guidance, please refer to our documentation on Translating Custom Fields.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
