Problem: You are experiencing an issue where loops are not appearing in other languages on your multilingual site, despite using 'pay-as-you-go' for translations and keeping the same category names. Solution: We recommend you navigate to WPML-> Settings-> Post Type Translation, and set the templates to
Translatable - use translation if available or fallback to default language
. After adjusting this setting, ensure to uncheck the automatic translation toggle.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is migrating their English content to a new domain and wants to display different logos for different language versions. Despite adding the English logo via Media Translation, it does not appear on the new English site, and changes affect both language versions. Solution: We recommended checking if the site's header was created using a template or a visual builder. The solution involved finding the URL of the logo in the admin texts section by following the steps in our guide on Finding Strings that Don’t Appear on the String Translation Page. After locating the URL, translating it to the English logo URL resolved the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is using website management software that lists all available updates with links to the repository, but these links don't work for WPML because it is commercial software. The client requested adding links to the WPML release notes in the WordPress repository. Solution: We explained that WPML uses an installer plugin embedded within WPML itself, which manages updates. This process is complex and involves WordPress hooks and our remote server that provides the updates. The links in the Dashboard -> Updates section are generated by these hooks, and the update information is fetched periodically from our site and stored in the client's database based on their subscription.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client needs to set up a language switcher displaying only the language codes 'Ru En Ro' without flags or full names, as shown in their screenshot. Solution: First, ensure that the languages are set up in WPML by navigating to WPML > Languages. If not present, add new languages at WPML > Languages > Add new language. Detailed steps can be found in the documentation here: Editing WPML's Languages Table. Next, create a Menu Language Switcher by going to WPML > Languages > Menu Language Switcher > Create new language switcher and assign it to the desired menu. Make sure the current page is translated into the languages you want to display; otherwise, they won't appear in the switcher. To display only the language codes 'Ru En Ro', navigate to WPML > Languages > Edit languages and modify the language names accordingly. Then, adjust the settings in WPML > Languages > Menu Language Switcher or Footer Language Switcher to hide flags and show only the language names. For more detailed instructions on setting up the language switcher, visit: Language Switcher Options.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client reported that the Cookie Consent pop-up, which used to display in the language of the website page as translated in WPML Strings, now remains in English even when switching languages. The client suspected a change in functionality, possibly related to browser language settings. Solution: We clarified that the issue was not related to browser language settings but was due to a change in the string name by the Blocksy theme. We advised the client to check the Admin screen section of String Translation to see if the texts are listed there and to register them for translation if found. For detailed steps, we recommended following this guide: Translate Admin and Settings Strings. If the strings were not visible, we suggested updating the MO files by following these steps: - Go to WPML > Support > Troubleshooting. - Scroll down and click on the 'Show custom MO Files Pre-generation dialog box' button. - After the page refreshes, click on the 'Generate MO files' button and wait for the process to finish. - Clear the caches from the site and browser, then check again.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing issues with translating text within curly braces ({{}}) using the Heading widget from "Elementskit" in Elementor, it's because this syntax is not supported by WordPress or Elementor for focusing text. Solution: We recommend replacing the {{text}} notation with
<span>text</span>
. Text wrapped in tags will inherit the focused title settings and can be translated correctly. You should apply the same HTML formatting in the Translation Editor. For detailed guidance on using HTML in translations, please check this guide.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please feel free to open a new support ticket at WPML support forum.
Problem: You are experiencing a recurring issue with the WPML plugin where after translating pages and posts, the backend functionality of your site gets corrupted, and the file admin-ajax.php throws a 500 error. The error log indicates a fatal error related to a function call on a null object within the WPML plugin's code. Solution: We have identified that the issue might be related to the PHP version compatibility with WordPress. Currently, your site is running on PHP version 8.3, which has only Beta support in WordPress. We recommend switching to a stable and compatible PHP version, such as 7.4 or 8.0, to see if this resolves the issue. You can check the PHP compatibility details with WordPress at this link.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.
Problem: You are trying to create translated versions of your courses and lessons using LearnDash and WPML, following the instructions from the WPML documentation. However, the instructions and images do not match what you see on your site. Additionally, when you switch to a new language in the front end and click on your course, it redirects back to English. If you switch the language again, all lessons disappear and display an access error. Solution: First, ensure that after translating courses and lessons automatically, you connect them in the second language, similar to how you created them in the original language. Also, verify that the posts (courses, lessons) are published in the second language and not in Draft mode. If these steps do not resolve the issue, it might be due to outdated instructions or a specific configuration on your site. We recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client is experiencing an issue where the WooCommerce product URL slug is not correctly translated to English, showing the Spanish slug '/producto/' instead of '/product/'. Solution: If you're experiencing this issue, we recommend following these steps: 1. Ensure that the Base URL is translated properly in the WooCommerce Multilingual plugin. You can check the guide here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/#urls 2. Go to WPML > Settings and navigate to the "Post Type Translation" section. Look for the Product post type and click on the Set different slugs in different languages for Products link to verify and adjust the Spanish slug. 3. If the problem persists, go to WPML > String Translation, find the original slug and delete it. Then try to update the slugs again from WPML > Settings > Post Type Translation > Products.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to install the WPML key on a new website and it keeps indicating that you need to activate or register. Solution: We recommend checking if the WPML plugin is activated on your site. Please navigate to the admin area, go to Plugins, and ensure that both the WPML and String Translation plugins are installed and activated. These plugins are necessary to use the Multilingual feature of WooCommerce Multilingual. For more detailed guidance, please refer to our documentation: https://wpml.org/documentation/related-projects/woocommerce-multilingual/
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client reported that the Pay-as-you-go feature stopped working after reaching $100, and the 'stop using' option was not functioning. Additionally, there was no option to pay instantly, and no information was provided on why the feature stopped working. Solution: We explained that there are two safety limits set to prevent excessive spending and protect against fraud, which activate at $100 and $4,000. If these limits are reached, the client must pay before continuing to translate. We advised the client to check the WPML > Translation Management board for a payment button. If the button was not visible, we reset the client's credits to 193k and asked them to try translating again to reach 195k credits. Additionally, we fixed an issue on the client's site, enabling them to go to WPML > Translation Management and click on 'Fix the issue and pay for the limitation' to continue translating content automatically.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is setting up different domains per language for their WordPress site using WPML. The primary domain is set for English, and a subdomain is intended for Chinese. However, the client encounters an error message stating 'The domain you have entered is invalid' when trying to use the subdomain for Chinese. Additionally, there is confusion about whether using 'http://' instead of 'https://' could pose a security risk. Solution: We advised the client that the HTTP setting is automatically set on the left, and it should not be added twice. It's fine to enter the subdomain as 'zhcn.starrealties.com' without 'https://' in the site settings, as it might still redirect correctly on the front-end. We also suggested checking if the subdomain redirects properly by translating a page for testing purposes and then attempting to access the translation to see if the subdomain is being used for the secondary language. If issues persist, we recommended providing temporary access (wp-admin and FTP) to the site for further investigation, ensuring that all site details are kept private and secure, as outlined in our Privacy and Security Policy.
If this solution does not resolve the issue or seems irrelevant due to updates or different circumstances, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed.
Problem: The client asked if there is a way to duplicate content from a non-default language, specifically wanting to duplicate city names from Japanese to Chinese translations. Solution: We informed the client that it is not possible to duplicate taxonomies from one secondary language to another directly using WPML. If you're experiencing a similar issue, we recommend exploring alternative methods such as manual translation or using professional translation services.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: The client purchased the Multilingual Blog subscription and received a notice about the Strings Translation add-on, which is not included in their current subscription level. Solution: If you're experiencing a similar issue, we recommend checking if the Strings Translation add-on was previously installed on your site. This add-on is necessary for translating strings from themes and plugins. If you require this feature, consider upgrading to the Multilingual CMS subscription, where only the price difference is payable. You can compare our subscription plans here. If you do not need the Strings Translation, you can deactivate it, and the notification should no longer appear.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're using the B2B King plugin with WPML on your website and notice that the Product Information Table, which is metadata on the product page, disappears when the page is translated, this might be due to the settings in WPML. Solution: We recommend setting the B2BKing product meta values to "Copy" in WPML -> Settings -> Custom Fields translations. You can find detailed instructions on how to do this in the B2BKing guide on working with WPML here: https://woocommerce-b2b-plugin.com/docs/translate-b2bking-with-wpml/#3-toc-title. After adjusting these settings, you may need to update the translations to apply the new custom fields option. For more guidance on translating custom fields, please visit our guide here: https://wpml.org/documentation/getting-started-guide/translating-custom-fields/.
If this solution does not resolve your issue or seems irrelevant due to updates or different circumstances, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
