Have a question? Need clarification? Leave a comment here and get an answer.
37,055 Responses to “Pre-sales Questions”
Good Morning WPML,
I want to buy another 1 years.
Can I have your IBAN to bank.
I have not a credit card, the last credit card is lost.
If I to have IBAN to bank, I to pay another years of WPML.
Regards
Stefano Fantin
We use PayPal and 2checkout as payment processors. PayPal allows sending money via e-checks so you should be able to buy WPML without a credit card. To use this option, you will need to create a PayPal account.
The yearly and lifetime accounts give you the exact same plugin, but with durations for support and updates. If you buy a lifetime account you only need to pay once and you will receive support and updates for life (with no additional charge). If you buy a yearly account, you get one year of support and updates. You can renew support and updates for each additional year at a 50% discount.
Hello Ethan,
“whether I can purchase an annual account for the first year and then upgrade to a lifetime account.”
The answer is yes, but please note that it is how it works now. We might change our pricing model in the future. So for the time being, you can upgrade to the Lifetime account anytime and you will just pay the difference in purchase price ($116 instead of $195).
Hello
I’ve bought the WPML Plugin for life on April 27, 2014. (Order: )
I’ve tried to login on you site to download the last version for a new site installation, but the system responses that there is no account for the registered mail ()
Hi, my colleague Irina checked your records and she says that you have your WPML account registered with a different email. She is emailing you right now with details.
I already bought wpml yearly but I didn’t receive a renewal e-mail with the discount this year, I did receive the e-mail the years before that and now wpml is expired and asks me to pay the full price…
That’s odd. Our system sends these reminder emails very reliably. We send an email 30 days before the account expiration and then 3 days before. We send a lot of emails, so there’s a chance that these two emails hit your ‘promotions’ or ‘spam’ or something like that. If your account expired just a few days ago, let me know and we’ll extend it a bit for you to renew at a discount.
I received every other e-mail (and read them too), also wpml is whitelisted so it shouldnt happen. Please send me the discount and I will renew. Kind regards.
Buenos días,
Una de las webs utiliza el plugin Multilingüe CMS Lifetime que fue adquirido a traves de la empresa que desarrolló la web la que nos ha proporcionado un código para las actualizaciones. Tengo que traducir otra web y necesito saber si se puede utilizar el mismo plugin mismo código para otros sitios? (la cuenta esta creada con los datos de la empresa que desarrollo la web y ya no se trabaja más con esta empresa) o se debe comprar otra vez el plugin?
Hola Cecilia:
Gracias por preguntar. Puedes registrar WPML en cuantos dominios/sitios necesites, mientras tengas acceso a la cuenta y la suscripción esté activa.
Saludos,
Hello, sorry we don’t have any discount codes. You can get started with the Blog version and upgrade to the CMS later for the difference in purchase price.
After saw this message
Your WPML account has expired, so you cannot download new versions or access our support.
A security update is available for you. To access it, go to Downloads. Since your subscription has expired, you can only receive this update manually, without WPML’s automated installation process.
You can buy a new account, or save by upgrading to a Lifetime account at a reduced rate.
Upgrade to a Lifetime account ($116.00 instead of $195.00). Buy the Multilingual CMS again ($79.00).
I bought over paypal CMS for 79 dollars again. I paid but here nothing happen. I don’t get any email from WPML. Only from PayPal that I paid for the wpml service.
Hello Stanislav.
Thank you for contacting us. Our admins will check your case and someone will get in touch with you soon. We will check your records using the email you submitted this comment with. If you used a different email when purchasing WPML please use this form to let us know: https://wpml.org/home/contact-us/contact-form/
Our admins say that everything is fine with your account. We sent you an email with th credentials. Please check your spam folder if you cannot find this email. Could you please try to log into your WPML account and see if you can see the plugins there (Download section)?
I am using Divi from Elegant Themes, and I have been using WPML blog package which I bought for $29. My account has recently expired and I plan to renew it, at the same with WooCommerce Multilingual thrown in. I have a few questions:
(1) As a returning customer, do I enjoy any discount if I upgrade to a lifetime package ?
(2) I have already translated my website using WPML, but the WooCommerce pages cannot be translated until and unless I purchase WooCommerce Multilingual. Is translation process for WooCommerce pages done separately for WooCommerce multilingual ? Or will it overwrite the existing non-WooCommerce pages that I have already translated ?
(3) Eventually when the WooCommerce pages are translated, can a customer who purchases in product in the original English page “jump” to another translated page and see that the account details are updated across both original and translated versions? Or must a customer who starts his purchase in one language version finish his purchase in the same language version?
1. Only returning customers who previously had the CMS package can pay $116 instead $195. We have nothing for those who used to have the Blog subscription.
2. WooCommerce Multilingual is a free plugin which you can download from the WP repository but it requires WPML other plugins (included in the CMS subscription) to work. Your existing non-WooCommerce pages won’t be overridden.
3. Pages of existing customers won’t be affected but let me check that part with our developers to check if there is anything you should be aware of in this case.
Thank Eden, if the page says so, it will work like this. I was convinced that we had this feature only for user with active accounts. Thanks for letting me know. I will double check with our admins anyway.
Hello Iva,
What do you mean exactly? WPML works on wordpress.org sites and not on wordpress.com sites. Is this what you mean? If not, can you please be more specific? Thanks!
Hi, WPML doesn’t translate your content automatically. You provide the translations yourself or you can use one of the translation services that are integrated but for these you pay extra, depending on the service you choose and their pricing model. https://wpml.org/documentation/content-translation/
I have an issue and need to post in the support thread however I have recently taken over the website and the person who has the email/password login for wpml.org is uncontactable – How would I reset this
If you are the WPML subscription owner we can change the email for your. Please send us your order number so we are sure that you own the subscription. Please use this form since we cannot exchange sensitive data via comments: https://wpml.org/home/contact-us/contact-form/
Sorry ignore the above – the email address used is an email I dont have access to so I wouldnt know how to find this – IS it possible you could get in contact with myself directly?
Thank you. One more question. So if I buy Multilingual CMS Lifetime, may I use the same for more web pages, not only one? Or do I have to buy for each web page separate Plugin?
Hello,
I see your subscription expired on Jan 6th. Did you not receive the mail with the notification to renew? You are also welcome to upgrade to lifetime for the difference (116$ instead of 195$)
I will check on the Translation API question and let you know.
Hi Agnes, tnxs. My subscription seesm valid now for 2 more days, so I can get the 1 year renewal. Only the VAT bug is open now but I see that the VAT number is not automatically added on the buy page (the VAT field is empty there although I have a valid vat number in my account)
Hello,
thanks for letting us know. We will check it and I’ll get back to you with the answer what to do next. Don’t worry, even if your account expires in the meantime, we will update it manually in case of any issues. Will keep you posted.
Hello, indeed, we didn’t send you the renewal notification. So we have just extended the expired subscription for two more days ( until 13th January) so that you can renew once again using the discount.
Please note that in order to be excluded from VAT a valid VAT number needs to be submitted on the checkout process.
hello,
my account expire in 11-3-2018
if I upgrade my account to “Multilingual CMS” what will happen to my account expire date .. I will get new year or I should pay again after 2 month to renew my account ?
thanks
Hello. If you have a Multilingual Blog subscription that will expire in 11-3-2018, if you upgrades now to Multilingual CMS, the expiration date will be pushed one year further. So it will became 11-3-2019 more or less.
So if you upgrade, you don’t need to renew or take any action in 2 months. No worries.
Hello, I’m sorry but my previous answer wasn’t correct. I doubled checked with another person and it turns out that you can upgrade, but in March you will see the subscription expire and you will need to renew it for 39$. Please note that in case of any problems, you can contact us directly by using this form:https://wpml.org/home/contact-us/contact-form/
ummm, thanks for your replay..
I am was planing to upgrade my account today..
but for now I don’t think it’s good deal to pay 50$ + 40$ = 90$ to upgrade to a 80$ package 🙂
maybe I will buy cms package after 2 month and it will be more cheap than buying it now :/
thanks for your replay..
Hi, can you tell me if WPML is compatible with the Genesis themes, and with the Genesis theme Agentpress Pro and the AgentPress plugin? It concerns a ‘real estate theme and plugin.
Thanks!
Hello Petri,
we are compatible with the Genesis theme but the Agentpress Pro theme and the AgentPress plugin – these haven’t been tested by our Compatibili Team so we cannot say what issues you can expect here. You will have 30 days to test WPML. If you are not completely satisfied please use this form and we will refund your order. https://wpml.org/purchase/refunds-policy/
I am investigating the best way to setup a multilingual multisite using WPML
Assuming WPML can handle this?
For a WPML setup is it better to have the separate sites based on a subdomain of the main site with the languages in folders inside the subdomain or vice versa?
I am running polylang on my whole site and I have added woocommerce to my site. Am I able to have WPML and Polylang run on the same site? I’ll use WPML for Woocommerce and Polylang for the site as it is already built. Unless you guys can think of a better solution?
It depends on a few factors such as which strings you need to translate, if the strings appear in the plugin in the so called gettext functions (are translation ready, in most cases they are) and if the plugin is compatible with WPML.
Yes, you can change your language to Bahasa Indonesia. If your language is not present on our list of default language, you will need to add it manually (we have tutorials on how to do this)
Good Morning WPML,
I want to buy another 1 years.
Can I have your IBAN to bank.
I have not a credit card, the last credit card is lost.
If I to have IBAN to bank, I to pay another years of WPML.
Regards
Stefano Fantin
email:
stefanofantin@icloud.com
We use PayPal and 2checkout as payment processors. PayPal allows sending money via e-checks so you should be able to buy WPML without a credit card. To use this option, you will need to create a PayPal account.
Hello.
I am currently considering purchasing.
By the way, I do not know whether I should buy a CMS yearly account or a lifetime account.
I would like to know renewal pricing conditions if I upgrade to a lifetime account at the end of a year after I purchase a yearly account.
The yearly and lifetime accounts give you the exact same plugin, but with durations for support and updates. If you buy a lifetime account you only need to pay once and you will receive support and updates for life (with no additional charge). If you buy a yearly account, you get one year of support and updates. You can renew support and updates for each additional year at a 50% discount.
Hi Amir
Thank you for your kind reply.
However, my question is whether I can purchase an annual account for the first year and then upgrade to a lifetime account.
And whether I can get a discount if I upgrade to a lifetime account after a year.
Hello Ethan,
“whether I can purchase an annual account for the first year and then upgrade to a lifetime account.”
The answer is yes, but please note that it is how it works now. We might change our pricing model in the future. So for the time being, you can upgrade to the Lifetime account anytime and you will just pay the difference in purchase price ($116 instead of $195).
Hello) )
I’ve bought the WPML Plugin for life on April 27, 2014. (Order:
I’ve tried to login on you site to download the last version for a new site installation, but the system responses that there is no account for the registered mail (
Our admins will check it and we will get back to you soon.
Hi, my colleague Irina checked your records and she says that you have your WPML account registered with a different email. She is emailing you right now with details.
Hi,
I already bought wpml yearly but I didn’t receive a renewal e-mail with the discount this year, I did receive the e-mail the years before that and now wpml is expired and asks me to pay the full price…
That’s odd. Our system sends these reminder emails very reliably. We send an email 30 days before the account expiration and then 3 days before. We send a lot of emails, so there’s a chance that these two emails hit your ‘promotions’ or ‘spam’ or something like that. If your account expired just a few days ago, let me know and we’ll extend it a bit for you to renew at a discount.
I received every other e-mail (and read them too), also wpml is whitelisted so it shouldnt happen. Please send me the discount and I will renew. Kind regards.
Hello Dennis,
I will fix this. Please check again and let me know if you are able to renew now?
Thanks,
It worked, thank you!
same here, no email. No way to renew for 1 year. Also the VAT that was suspended in my last invoice is now added!
Hello, Do you offer educational discounts?
Sorry, no.
Hi, Can I migrate my license to a new domain in future if i choose lifetime plan?
Hi Joe, you can migrate even now. We allow to use WPML on many domains.
Buenos días,
Una de las webs utiliza el plugin Multilingüe CMS Lifetime que fue adquirido a traves de la empresa que desarrolló la web la que nos ha proporcionado un código para las actualizaciones. Tengo que traducir otra web y necesito saber si se puede utilizar el mismo plugin mismo código para otros sitios? (la cuenta esta creada con los datos de la empresa que desarrollo la web y ya no se trabaja más con esta empresa) o se debe comprar otra vez el plugin?
Gracias
Hola Cecilia:
Gracias por preguntar. Puedes registrar WPML en cuantos dominios/sitios necesites, mientras tengas acceso a la cuenta y la suscripción esté activa.
Saludos,
Hi
Some discount code?
Thanks
Hello, sorry we don’t have any discount codes. You can get started with the Blog version and upgrade to the CMS later for the difference in purchase price.
After saw this message
Your WPML account has expired, so you cannot download new versions or access our support.
A security update is available for you. To access it, go to Downloads. Since your subscription has expired, you can only receive this update manually, without WPML’s automated installation process.
You can buy a new account, or save by upgrading to a Lifetime account at a reduced rate.
Upgrade to a Lifetime account ($116.00 instead of $195.00). Buy the Multilingual CMS again ($79.00).
I bought over paypal CMS for 79 dollars again. I paid but here nothing happen. I don’t get any email from WPML. Only from PayPal that I paid for the wpml service.
Who can help?
Thanks
Hello Stanislav.
Thank you for contacting us. Our admins will check your case and someone will get in touch with you soon. We will check your records using the email you submitted this comment with. If you used a different email when purchasing WPML please use this form to let us know: https://wpml.org/home/contact-us/contact-form/
Our admins say that everything is fine with your account. We sent you an email with th credentials. Please check your spam folder if you cannot find this email. Could you please try to log into your WPML account and see if you can see the plugins there (Download section)?
Hi WPML,
I am using Divi from Elegant Themes, and I have been using WPML blog package which I bought for $29. My account has recently expired and I plan to renew it, at the same with WooCommerce Multilingual thrown in. I have a few questions:
(1) As a returning customer, do I enjoy any discount if I upgrade to a lifetime package ?
(2) I have already translated my website using WPML, but the WooCommerce pages cannot be translated until and unless I purchase WooCommerce Multilingual. Is translation process for WooCommerce pages done separately for WooCommerce multilingual ? Or will it overwrite the existing non-WooCommerce pages that I have already translated ?
(3) Eventually when the WooCommerce pages are translated, can a customer who purchases in product in the original English page “jump” to another translated page and see that the account details are updated across both original and translated versions? Or must a customer who starts his purchase in one language version finish his purchase in the same language version?
Regards,
Aaron
Hello Aaron,
1. Only returning customers who previously had the CMS package can pay $116 instead $195. We have nothing for those who used to have the Blog subscription.
2. WooCommerce Multilingual is a free plugin which you can download from the WP repository but it requires WPML other plugins (included in the CMS subscription) to work. Your existing non-WooCommerce pages won’t be overridden.
3. Pages of existing customers won’t be affected but let me check that part with our developers to check if there is anything you should be aware of in this case.
Thanks, Agnes.
Do you have video tutorial specifically for WooCommerce multilingual ? Note I’m using Divi builder.
Aaron
We have text tutorials:
https://wpml.org/documentation/related-projects/woocommerce-multilingual/
https://wpml.org/documentation/theme-compatibility/divi-builder/
Hi,
I don’t think I need to pay $195. The website shows this:
https://image.prntscr.com/image/Ngjbzh69SyaWb5bh8r1pqA.png
Apparently I only need to pay $166. No ?
Thank Eden, if the page says so, it will work like this. I was convinced that we had this feature only for user with active accounts. Thanks for letting me know. I will double check with our admins anyway.
Ok, I checked #3 with our devs and you shouldn’t have any problems. There are only some specific cases you should be aware of, all covered in this doc: https://wpml.org/documentation/related-projects/woocommerce-multilingual/clearing-cart-contents-when-language-or-currency-change/
hi there, can I buy this plug in and use it even if I only have a business plan?
thanks
apologies – premium
Sorry. Can I use this plugin when I have a blog on wordpress with premium plan?
Hello Iva,
What do you mean exactly? WPML works on wordpress.org sites and not on wordpress.com sites. Is this what you mean? If not, can you please be more specific? Thanks!
Hello Iva. Sorry, I don’t undestand your question. What do you mean by “having a business/premium plan”? What plan are we talking about?
Hello! I would like to know how can I get the invoice after the payment, since we are going to buy it from and for a company.
Thanks
Yes, you can. You will find your invoice in your WPML account.
Hi
WPML will automatic translate the website for me or I need to do it page by page ? Do you have video tutorial for wpml ?
Hi, WPML doesn’t translate your content automatically. You provide the translations yourself or you can use one of the translation services that are integrated but for these you pay extra, depending on the service you choose and their pricing model. https://wpml.org/documentation/content-translation/
Do you have video tutorial for wpml ?
Yes, please check our YouTube channel
https://www.youtube.com/channel/UC0-st_ubApkPzzgxuBh2T0A
Hi,
I have an issue and need to post in the support thread however I have recently taken over the website and the person who has the email/password login for wpml.org is uncontactable – How would I reset this
Josh
If you are the WPML subscription owner we can change the email for your. Please send us your order number so we are sure that you own the subscription. Please use this form since we cannot exchange sensitive data via comments: https://wpml.org/home/contact-us/contact-form/
Hi,
Do you know where I would find this number?
Josh
We send this number in an email for the person who buys WPML. Or maybe you have some bank statements for your WPML order.
Hi,
Can you tell me where i find this number please
Josh
Sorry ignore the above – the email address used is an email I dont have access to so I wouldnt know how to find this – IS it possible you could get in contact with myself directly?
Hello Josh,
I will contact you via e-mail directly now.
Best,
Hi,
I have a company in Sweden and a valid VAT-number but in the checkout tax is added.
I have checked the VAT-number at http://ec.europa.eu/taxation_customs/vies/vatResponse.html and it is correct
Karin
Hello Karin,
What is the VAT number you are using?
Kind regards,
https://wpml.org/forums/topic/kallyas-page-builder-synctranslations/ I would like to purchase WPML but have the same question as I found on the above link…but I do not have final reply about it. Was it solved?
Hello Katarina,
We did re-test Kallyas and it works fine with WPML https://wpml.org/theme/kallyas/
In any case you are welcome to try WPML for 30 days and see how it works https://wpml.org/purchase/refunds-policy/. You will also be able to ask at the forum for help, if needed.
Kind regards,
Thank you. One more question. So if I buy Multilingual CMS Lifetime, may I use the same for more web pages, not only one? Or do I have to buy for each web page separate Plugin?
You can use it on all the sites that you build for yourself and for your clients. No need to pay for separate licenses per site.
Hi, our subscription is no more. I have to prolong as I did for many years for $39 a year.
But now that options has gone?
Q2: you tell on https://wpml.org/faq/does-wpml-support-machine-translation/ that Google dont like machine translated douments. But why do they sell https://cloud.google.com/translate/pricing ther Translation API then?
I know some of your translation services use thsi api too so why not embed it directly in WPML?
Any plans integrating this? Or should I migrate to wp polylang with lingotek-translation?
Hello,
I see your subscription expired on Jan 6th. Did you not receive the mail with the notification to renew? You are also welcome to upgrade to lifetime for the difference (116$ instead of 195$)
I will check on the Translation API question and let you know.
Kind regards,
I did not get the mail with the notification to renew…
And I usally renew per year.
Also the VAT that was suspended in my last invoice due to a correct VAT number is now added! Bug?
And where is the one year subscription gone?
please resend that mail with the discount code
Our admins will check everything and I’ll keep you posted.
Hi Agnes, tnxs. My subscription seesm valid now for 2 more days, so I can get the 1 year renewal. Only the VAT bug is open now but I see that the VAT number is not automatically added on the buy page (the VAT field is empty there although I have a valid vat number in my account)
Hello,
thanks for letting us know. We will check it and I’ll get back to you with the answer what to do next. Don’t worry, even if your account expires in the meantime, we will update it manually in case of any issues. Will keep you posted.
Hello,
our admins will check your case and someone from our team will contact you soon.
Hello, indeed, we didn’t send you the renewal notification. So we have just extended the expired subscription for two more days ( until 13th January) so that you can renew once again using the discount.
Please note that in order to be excluded from VAT a valid VAT number needs to be submitted on the checkout process.
About your second question, the team just confirmed there are no plans to integrate machine translation.
Thanks!
Hi,
The French version of your payment form doesn’t work => https://wpml.org/fr/purchase/
Regards
Thanks a lot for the heads up. Someone accidentally edited that page. We’re restoring it right now.
hello,
my account expire in 11-3-2018
if I upgrade my account to “Multilingual CMS” what will happen to my account expire date .. I will get new year or I should pay again after 2 month to renew my account ?
thanks
Hello. If you have a Multilingual Blog subscription that will expire in 11-3-2018, if you upgrades now to Multilingual CMS, the expiration date will be pushed one year further. So it will became 11-3-2019 more or less.
So if you upgrade, you don’t need to renew or take any action in 2 months. No worries.
Hello, I’m sorry but my previous answer wasn’t correct. I doubled checked with another person and it turns out that you can upgrade, but in March you will see the subscription expire and you will need to renew it for 39$. Please note that in case of any problems, you can contact us directly by using this form:https://wpml.org/home/contact-us/contact-form/
ummm, thanks for your replay..
I am was planing to upgrade my account today..
but for now I don’t think it’s good deal to pay 50$ + 40$ = 90$ to upgrade to a 80$ package 🙂
maybe I will buy cms package after 2 month and it will be more cheap than buying it now :/
thanks for your replay..
Hello. You would need to renew the blog subscription first for 15$ and you can upgrade to CMS for 50$.
Hi,
Can you tell me if WPML is compatible with Genesis themes and their AgentPress Pro theme and the AgentPress plugin (real estate theme).
Thanks!
Hi again. Your previous question has been waiting for moderation. I have just replied.
Hi, can you tell me if WPML is compatible with the Genesis themes, and with the Genesis theme Agentpress Pro and the AgentPress plugin? It concerns a ‘real estate theme and plugin.
Thanks!
Hello Petri,
we are compatible with the Genesis theme but the Agentpress Pro theme and the AgentPress plugin – these haven’t been tested by our Compatibili Team so we cannot say what issues you can expect here. You will have 30 days to test WPML. If you are not completely satisfied please use this form and we will refund your order. https://wpml.org/purchase/refunds-policy/
I am investigating the best way to setup a multilingual multisite using WPML
Assuming WPML can handle this?
For a WPML setup is it better to have the separate sites based on a subdomain of the main site with the languages in folders inside the subdomain or vice versa?
Looking forward to your response
Thanks
Hello John,
WPML can handle both cases. Most of our our customers use folders instead subdomains. You can read more on that subject here. http://www.seoblog.com/2017/07/subfolders-subdomains-multilingual/
Hi Agnes
Thanks for your response. The link was very useful and clear.
Very best,
John
Hello,
I am running polylang on my whole site and I have added woocommerce to my site. Am I able to have WPML and Polylang run on the same site? I’ll use WPML for Woocommerce and Polylang for the site as it is already built. Unless you guys can think of a better solution?
Let me know,
Ron
Hello,
the best solution in that case would be to migrate from the Polylang to WPML using the plugin that we created specifically for this purpose. Please learn more here: https://wpml.org/documentation/related-projects/migrate-polylang-wpml/
To answer your question – no, you shouldn’t use Polylang for your posts/pages and WPML for WooCommerce products.
Hi,
Interesting Multilingual plugin!
But I have a big question. Can WPML translate back end add-on/ plugin string?
For example, I’ve installed a woocommerce add-on, and the back end setting language use English. Can I change it to Bahasa Indonesia?
Thank you….
It depends on a few factors such as which strings you need to translate, if the strings appear in the plugin in the so called gettext functions (are translation ready, in most cases they are) and if the plugin is compatible with WPML.
Here’s a list of WooCommerce add-ons compatible with WPML:
https://wpml.org/documentation/woocommerce-extensions-compatibility/
here’s a list of other plugins compatible with WPML
https://wpml.org/documentation/plugins-compatibility/
Yes, you can change your language to Bahasa Indonesia. If your language is not present on our list of default language, you will need to add it manually (we have tutorials on how to do this)