Have a question? Need clarification? Leave a comment here and get an answer.

24,185 Responses to “Pre-sales Questions”

    • Hello Sara,
      we no longer have this offer, I’m sorry. But thanks for checking. You would need to buy WPML as all other clients.

  1. Hi there,

    Am I correct in remembering you used to have a lifetime purchase?

    If I am, is there still the possibility to purchase this?

    Many thanks

  2. Hello,

    It is possible to make a difference between French and Canadian French? As well as British English and American English and Canadian English?

    We have different products for each region too, so I need to have a difference in all websites. Does that work with WPML?

    Thanks

    • Yes, it is possible. You would need to add those languages manually as explained in this video using special language codes (please ask our support team if you are not sure about them)

  3. Is the 2000 word limit per language pair or split between all language pairs?

    So 2000 for English to French, then another 2000 for English to German or 2000 words split between both pairs?

    Also, is it for unique words?

    • The free quota of 2000 words/months that we offer for machine translation is per one language pair. If you translate 15 words from English to French and German, it will be counted as 30 words. We don’t use a translation memory on this to count only unique words.

      Please note that you’re asking about the free quota for machine translation. You can always translate as much as you want yourself (without any payment). You can also get additional quota for automatic translation:
      https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/

  4. Hi, I am a client (or was, still have login in here). When I bought WPML for the first time, I did it coz it was suggested. But my page was not done, never. Now I am back and of course WPML, that I bought in October 2018, is not longer avaible for me. I just realized (having new IT guy) that the first WPML was:
    – the pretty expensive one, (72,57$)
    – ready to work only a year, so I to have to active it, I need to renovate it each year.
    Now, if I wanted to buy it again, can I jump into the cheaper one, build on it a page with second languange (Polish in this case)?? Maybe even for 21$. And just in case or in case of a need next year buy an expensive one?

    How you can treat me in this case?
    Need to say that my site was never public, used, was never finished so I was never actually using WPML. So my blog with his content will move with the same URL.

    • You have two options:
      1) Renew your old account, which will cost you $59/year. Your old CMS account will give you access to all of WPML’s components.
      2) Get a new account. If you’re looking only for the basic functionality of WPML, without String Translation or Translation Management, you can buy the Blog version. This costs $29 for the first year and $21 for yearly renewals.

      If you decide to buy a new account, please use a different email address.

  5. When you say in the CMS plan: “Page Builder support”

    What do you mean by that?

    That all of the things I do with a page builder are not going to be translated in Blog plan, but in CMS and Agency they will?

    Or that it translates the language of the Page Builder per ser, like “Edit column”, or “Save template”?

    Or that you give support to customers about Page Builder translation (whether for things made by page builder or page builder’s texts)?

    • Correct. With the Multilingual CMS account you get WPML Translation Management and String Translation. These components allow you to translate designs that you build with most modern page builders (like Divi, Avada and Elementor). Of course, WPML also supports Gutenberg.

      You will be able to design in one language and then translate only the texts to the rest of the languages. You don’t need to rebuild all your designs per language.

  6. Hi!
    I have customized texts for WooCommerce notification emails on the default site language.
    Can I translate them to another language?

    • Sorry, but we’ve stopped this program a few years ago. The bureaucracy became too big and cost more than the actual licenses that we were giving away for free.

  7. hello

    I was interested in the CMS license (€79) for a new Swedish version of our existing site. Before purchasing I wanted to check I could achieve the following;

    Front end in Swedish (static pages, shop, product pages, checkout, confirmation, forms)
    Back-end admin (wp-admin) in English

    If you could let me know I can do that with WPML that would be great.

    Thanks,
    James

  8. Can WPML be capable with WordPress OnePress theme? If it does, which plan should I buy?

    Secondly, does WPML can auto transfer between zh-cn & zh-hk?

    Finally, do I have to renew my account every year to get a latest update? And if I don’t renew can I still keep using your plugin forever (not update)?

    • Hi Amos,
      1. Yes, OnePress and WPML were tested and are compatible, we have fixed a few issues between the two a few times and I think it’s safe to use both on your website
      2. I am not sure I understand what you are trying to achieve, for that kind of question it’d be better to open a report in WPML support so we can help you
      3. Yes, you do need to renew WPML to get the latest updates, it’s not recommended to use an updated version of WPML or of any other plugin – there might be security, performance, compatibility or other issues if you do so.
      I hope that helps.

Leave a Reply

Please leave here comments about this page only.
For technical support and feature suggestions, head to our forum. We are waiting there!

You can use these tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>