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37,039 Responses to “Pre-sales Questions”
I purchased 1 year, 3 production sites and once it passed 1 year, so it expired, I removed one site with its license key and I cannot add it anymore unless I pay, how come ???
I wanted to use your WPML translation plugin for a new project. Only I don’t know right now which variant makes the most sense.
I want to use the plugin for this theme: https://qodeinteractive.com/qi-theme/
Hello,
I bought the plugin last year and I did not think that the renewal will be done automatically, in addition I have not used the plugin for a while, I wish to have a refund of what was charged today and terminate this subscription.
Hello Wissem,
I have refunded your order.
We charged you for it because your account had the automatic renewal enabled. We sent you 2 notifications before processing the payment with the option to cancel it but it looks like you did not get any of them.
Hey guys,
I have purchased a license before through a freelancer on a platform… he mentioned that I had lifetime access, but now it says that “I’m using an expired WPML account” and that I need to renew. Could you let me know how to proceed?
Hello Tania,
I am afraid the only place where you can buy a legit subscripition from us is our site. Please contact your freelancer about this. He will let you know if he bought a subscription and if your site is still registered.
If not, I am afraid you will have to buy a new subscription for the full amount https://wpml.org/purchase/
If I purchase this plugin. So I get 1-year support and 1-year upgrade features. Right?
Please clarify the below queries:
Query 1: If after 1 year I do not renew this plugin. Then multiple language functionality would be stopped or not on my site?
Query 2: If after 1 year I do not need support and plugin updates. So that time I do need to renew the plugin? If not, That time my website’s multiple language functionalities working or not?
Please give me a reply ASAP. Because I need this plugin for 3 websites.
Hello,
>If I purchase this plugin. So I get 1-year support and 1-year upgrade features. Right?
That’s correct.
>Query 1: If after 1 year I do not renew this plugin. Then multiple language functionality would be stopped or not on my site?
WPML will continue working and you keep your translations. You can still use WPML as usual.
>Query 2: If after 1 year I do not need support and plugin updates. So that time I do need to renew the plugin? If not, That time my website’s multiple language functionalities working or not?
yes, everything will work. You won’t get new upadtes.
I tried to make the purchase (through PayPal) of the plugin ($99), but the purchase was not completed and the account was not created. However, the purchase was charged to my credit card.
I just realized that my account is expired and was trying to renew but was a little shocked that WPML is not providing any discount for the returning users and will always be treated as new users.
Hello Ahmed,
I see your account expired in March. We sent you a reminder via email so that you could log in and renew in time to keep the discount. Did you not receive this notification from us?
I’m considering setting up a bilingual English/Japanese online store with WordPress.com/WooCommerce, single site and store with products translated, but with separate blog content for the English and Japanese languages. So that English blog posts (and corresponding menu titles) that are not translated to Japanese, are not visible on the Japanese version of the page, and vice versa.
Can you give me some explanation on what the service offer under the package “multilingual CMS”? I dont quiet understand on what you mean by “3 production” and “9 development”
Hello Edo,
With “3 production” sites, we want to say that you can install and activate WPML in 3 production sites, it means 3 sites which are public and already accessible for the general public. With “9 development”, it means that you can install and activate WPML in 9 test environments or sites which are still under development until the developer considers them finished and ready to migrate to production.
I hope it helps.
Can you give me some explanation on what the service offer under the package “multilingual CMS”? I dont quiet understand on what you mean by “3 production” and “9 development”
Hello Edo,
With “3 production” sites, we want to say that you can install and activate WPML in 3 production sites, it means 3 sites which are public and already accessible for the general public. With “9 development”, it means that you can install and activate WPML in 9 test environments or sites which are still under development until the developer considers them finished and ready to migrate to production.
I hope it helps.
I’m not sure the info in the link you provided applies to my situation or perhaps I didn’t understand well.
Essentially, I don’t want untranslated content to appear at all in secondary language pages. And I want some blog content published in the translation language only too.
I’d basically like two separate blogs: one for English, one for Japanese (secondary language). I don’t want the English blog to be visible to Japanese language viewers. Same for the Japanese blog – I don’t want it visible to English language viewers.
Yes, keep them translatable and just create individual posts in each language, without connection.
Make sure to turn off translate everything for posts if you have it turned on globally.
If you buy WPML, I suggest you ask for help in the forum and our tech team will give you more accurate instructions of how to do this.
But, yes, this can be achieved.
Could you help me with some concerns before purchasing?
1. Can your plugin identify and translate the words on my images of my website or I have to create other images for the other language site？
2. Does 90,000 translation credits mean 90,000 works available for me to translate?
3. Is the translation done by translator or by machine? If the contents are translated by human, how much it is? If the contents are translated by machine, can I trust it?
Hello,
WPML supports Korean as well as any other language. If you want to know if it is supported for automatic translation, see here the list of supported languages per translation engine https://ate.wpml.org/mt_langs
Trying to purchase Multilingual Agency package, but I am directly taken to PayPal gateway.
There is no option to select payment processor and I want to pay with credit card.
Hello,
We also have the option to pay with your credit card directly. I am afraid that this option may not be available to you if you are trying to purchase from India.
Please confirm
Hello Marco,
There is no account with your domain name. However, I have found your site url registered with a different email address.
Let me send you an email with the details.
Hello, thinking about purchasing, but trying to find documentation on how the pages are stored/structured if I plan to use subdomain setup such as es.example.com/samplepage
In this scenario, do WPML create a SEPARATE fully-translated page that is stored on my host as es.example.com/samplepage and does it then therefore have a DIFFERENT wordpress page id than the original http://www.example.com/samplepage? (If so, a separate page id is problematic for me as I use a lot of hard-coded page ids in my child theme functions.php file for various functionality purposes that would not work with the translated the version)
Hope you can clarify this and hopefully provide some links to more technical details of how exactly WPML is structred in this regard.
Thanks!
Hello Randy,
Yes, WPML creates a new page with a different id in your database. https://wpml.org/documentation/support/wpml-tables/
Most of the hard-coded pages ids should work without any issues as WPML tries to search for translated ids if possible & depending how it’s added.
We have also a hook which can be used with hard-coded pages ids to return ids in current language https://wpml.org/wpml-hook/wpml_object_id/
Hi there!
My colleagues and I are currently using ‘Contact Form 7 Multilingual’ on our website.
We’re investigating a move to a WordPress Multisite setup and are wondering if ‘Contact Form 7 Multilingual’ will be compatible with a Multisite installation.
I purchased 1 year, 3 production sites and once it passed 1 year, so it expired, I removed one site with its license key and I cannot add it anymore unless I pay, how come ???
Yes, as I explained in my previous comment, you need to have an active WPML subscription to register your site again.
Thank you.
if I buy “Multilingual CMS” package I can pay 100$ later and upgrade to “Multilingual Agency” package?
Yes, that’s correct. You can upgrade to the Agency version later for the difference in the purchase price.
One more question.
I have a website in Portuguese e want all posts in English, just English. How is that possible?
Yes, you can create a multilingual website using WPML where the primary language is Portuguese and the second language is English.
Can I build multilingual, multi-currency woocommerce website with wpml? Without any additional plugin.
Also does wpml provide geoip option so user from perticular country can see website in their local currency and language on first visit?
Hello Kiran,
Yes, see here https://wpml.org/documentation/related-projects/woocommerce-multilingual/
You can read more about geolocation here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/#currencies-per-location
Do we have any demo site or showcase site, so I can check how it looks, URL structure, checkout procedure etc. before buying the plugin.
Thank you!
Sure, you can browse our showcase here https://wpml.org/showcase/
Hi,
I wanted to use your WPML translation plugin for a new project. Only I don’t know right now which variant makes the most sense.
I want to use the plugin for this theme:
https://qodeinteractive.com/qi-theme/
The support doc says it works, for pages, blogposts etc.
https://qodeinteractive.com/qi-theme/documentation/#wpml
Under “WPML Pricing” I find the reference:
“Full Site Editing support
Translate headers, footers, templates and more from Gutenberg”
Does this mean that your plugin does not work with Elementor and this theme?
I am also mainly concerned about the content in the top bar (above the navigation) and in the footer area, which are controlled via widgets.
Is this all possible with your plugin?
Thanks
Markus
Hello Markus,
Yes, you can use it with your theme as well as Elementor https://wpml.org/documentation/plugins-compatibility/elementor/
You will need the CMS version to do this.
More info about Widgets translation here https://wpml.org/documentation/getting-started-guide/translating-widgets/
Let me know if you have any other questions.
Hello,
I bought the plugin last year and I did not think that the renewal will be done automatically, in addition I have not used the plugin for a while, I wish to have a refund of what was charged today and terminate this subscription.
thank you for your comeback
Wissem Nhidi
Hello Wissem,
I have refunded your order.
We charged you for it because your account had the automatic renewal enabled. We sent you 2 notifications before processing the payment with the option to cancel it but it looks like you did not get any of them.
Kind regards,
Hey guys,
I have purchased a license before through a freelancer on a platform… he mentioned that I had lifetime access, but now it says that “I’m using an expired WPML account” and that I need to renew. Could you let me know how to proceed?
Hello Tania,
I am afraid the only place where you can buy a legit subscripition from us is our site. Please contact your freelancer about this. He will let you know if he bought a subscription and if your site is still registered.
If not, I am afraid you will have to buy a new subscription for the full amount https://wpml.org/purchase/
Kind regards,
Hello Team,
I need a WPML plugin for this site.
If I purchase this plugin. So I get 1-year support and 1-year upgrade features. Right?
Please clarify the below queries:
Query 1: If after 1 year I do not renew this plugin. Then multiple language functionality would be stopped or not on my site?
Query 2: If after 1 year I do not need support and plugin updates. So that time I do need to renew the plugin? If not, That time my website’s multiple language functionalities working or not?
Please give me a reply ASAP. Because I need this plugin for 3 websites.
Thank you
Hello,
>If I purchase this plugin. So I get 1-year support and 1-year upgrade features. Right?
That’s correct.
>Query 1: If after 1 year I do not renew this plugin. Then multiple language functionality would be stopped or not on my site?
WPML will continue working and you keep your translations. You can still use WPML as usual.
>Query 2: If after 1 year I do not need support and plugin updates. So that time I do need to renew the plugin? If not, That time my website’s multiple language functionalities working or not?
yes, everything will work. You won’t get new upadtes.
Hello
I tried to make the purchase (through PayPal) of the plugin ($99), but the purchase was not completed and the account was not created. However, the purchase was charged to my credit card.
Hello Gilberto,
There is no purchase made with your email address or name and surname. Can you please send me your payment receipt to hello@wpml.org?
Thanks
Hello,
I just realized that my account is expired and was trying to renew but was a little shocked that WPML is not providing any discount for the returning users and will always be treated as new users.
can you please clarify
thanks 🙂
Hello Ahmed,
I see your account expired in March. We sent you a reminder via email so that you could log in and renew in time to keep the discount. Did you not receive this notification from us?
Waiting for your reply.
Kind regards,
Hi there,
I’m considering setting up a bilingual English/Japanese online store with WordPress.com/WooCommerce, single site and store with products translated, but with separate blog content for the English and Japanese languages. So that English blog posts (and corresponding menu titles) that are not translated to Japanese, are not visible on the Japanese version of the page, and vice versa.
Is this possible with WPML?
Many thanks,
J
Hello Jaya,
Yes, this is possible. Check here https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/
Note that this is possible for the original language blogpost. Are you also going to have blog content published in the translation language only?
Hello,
Can you give me some explanation on what the service offer under the package “multilingual CMS”? I dont quiet understand on what you mean by “3 production” and “9 development”
Thanks
Hello Edo,
With “3 production” sites, we want to say that you can install and activate WPML in 3 production sites, it means 3 sites which are public and already accessible for the general public. With “9 development”, it means that you can install and activate WPML in 9 test environments or sites which are still under development until the developer considers them finished and ready to migrate to production.
I hope it helps.
Hi,
Can you give me some explanation on what the service offer under the package “multilingual CMS”? I dont quiet understand on what you mean by “3 production” and “9 development”
Hello Edo,
With “3 production” sites, we want to say that you can install and activate WPML in 3 production sites, it means 3 sites which are public and already accessible for the general public. With “9 development”, it means that you can install and activate WPML in 9 test environments or sites which are still under development until the developer considers them finished and ready to migrate to production.
I hope it helps.
Thanks Mercedes,
I’m not sure the info in the link you provided applies to my situation or perhaps I didn’t understand well.
Essentially, I don’t want untranslated content to appear at all in secondary language pages. And I want some blog content published in the translation language only too.
I’d basically like two separate blogs: one for English, one for Japanese (secondary language). I don’t want the English blog to be visible to Japanese language viewers. Same for the Japanese blog – I don’t want it visible to English language viewers.
If I turned of WPML for individual pages/posts like this https://wpml.org/faq/how-to-disconnect-translations-from-the-default-language-page-or-post/ would this post be hidden from secondary languages?
Yes, keep them translatable and just create individual posts in each language, without connection.
Make sure to turn off translate everything for posts if you have it turned on globally.
If you buy WPML, I suggest you ask for help in the forum and our tech team will give you more accurate instructions of how to do this.
But, yes, this can be achieved.
Hi Andres,
So if I want to add this plugin to my 5 sites, 4 already up and running and 1 under development, can this package cover my need?
Hello Edo,
No, you will need the Agency version to register your 4 sites already up and running.
Good morning,
Is is possible to buy a license with via international bank transfer? We are not allowed to use credit cards in our institute for payments.
Kind regards
Hello Peter,
I am afraid we don’t accept direct wire transfers but you are welcome to pay with a debit card, or PayPal account.
Kind regards,
Hi Mercedes,
Could you help me with some concerns before purchasing?
1. Can your plugin identify and translate the words on my images of my website or I have to create other images for the other language site？
2. Does 90,000 translation credits mean 90,000 works available for me to translate?
3. Is the translation done by translator or by machine? If the contents are translated by human, how much it is? If the contents are translated by machine, can I trust it?
Thank you,
Jay
Hello Jay,
1- Yes, https://wpml.org/documentation/getting-started-guide/media-translation/
2- No, it means you get 90,000 translation credits if you purchase the CMS version. This is for automatic translation, only
The credits are assigned per word, depending on the translation engine you select.
See here how the credits are distributed https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#choosing-a-translation-engine
3- WPML offers different translation methods, including by a professional translation service (human), and automatic.
The pricing for automatic translation can be seen here. We charge per translated word
https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
The quality is not the same as human translation, but you can edit it or have it reviewed.
Professional translation services have their own pricing. You should contact them about this
https://wpml.org/translation-service/
Let me know of any further questions.
Which options will my clients have once I transfer them the ownership of their WPML?
Hi,
They will get updates and support for their registered site. They will not be able to add any new site to their account, though.
More details here https://wpml.org/purchase/transferring-account-renewals-to-your-clients/
Hi?
Is Korean conversion supported?
Hello,
WPML supports Korean as well as any other language. If you want to know if it is supported for automatic translation, see here the list of supported languages per translation engine https://ate.wpml.org/mt_langs
Trying to purchase Multilingual Agency package, but I am directly taken to PayPal gateway.
There is no option to select payment processor and I want to pay with credit card.
Hello,
We also have the option to pay with your credit card directly. I am afraid that this option may not be available to you if you are trying to purchase from India.
Please confirm
Hi,
I need help! I can’t login anymore i want to chance my payment methode. Can someone assist me?
Kind regards,
Marco
Hello Marco,
There is no account with your domain name. However, I have found your site url registered with a different email address.
Let me send you an email with the details.
Kind regards,
Hello, thinking about purchasing, but trying to find documentation on how the pages are stored/structured if I plan to use subdomain setup such as es.example.com/samplepage
In this scenario, do WPML create a SEPARATE fully-translated page that is stored on my host as es.example.com/samplepage and does it then therefore have a DIFFERENT wordpress page id than the original http://www.example.com/samplepage? (If so, a separate page id is problematic for me as I use a lot of hard-coded page ids in my child theme functions.php file for various functionality purposes that would not work with the translated the version)
Hope you can clarify this and hopefully provide some links to more technical details of how exactly WPML is structred in this regard.
Thanks!
Hello Randy,
Yes, WPML creates a new page with a different id in your database. https://wpml.org/documentation/support/wpml-tables/
Most of the hard-coded pages ids should work without any issues as WPML tries to search for translated ids if possible & depending how it’s added.
We have also a hook which can be used with hard-coded pages ids to return ids in current language https://wpml.org/wpml-hook/wpml_object_id/
Best regards,
Hi there!
My colleagues and I are currently using ‘Contact Form 7 Multilingual’ on our website.
We’re investigating a move to a WordPress Multisite setup and are wondering if ‘Contact Form 7 Multilingual’ will be compatible with a Multisite installation.
Looking forward to your prompt response.
Best regards,
Jahid
Hello Jahid,
As WPML is compatible with multisites, there shouldn’t be any issue running Contact Form 7 Multilingual.
Regards
3 production mean can install on three domains?
Does development mean installing on the local host?
Thanks.
Hello, it means you can install on 3 production domians. Besides this, you will be able to install WPML on 9 other domains, including localhost.