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Topic	Voices	Posts	Freshness
Meny sync not working with translates strings Started by: alinaC-9 in: English Support Quick solution available Problem: The client is trying to synchronize their default language menu with the Russian language translation in WPML. They have multiple menus in the footer, including 'Footer - Products' with custom links translated via WPML string translation. However, the menu translations are not updating when trying to sync. Solution: We recommend the following steps to resolve the issue: 1. Navigate to WPML >> WP Menu Sync page and press the 'Sync' button. 2. Select the Russian language footer menu items. 3. Press the 'Apply Changes' button. 4. Verify the translations by clicking on the Footer custom links at the bottom of the page from WPML >> String Translation page. 5. Return to WPML >> WP Menu Sync page and press the 'Sync' button again to ensure the menus are synchronized. This should display the correct translations in the Russian language. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.	2	7	1 year, 11 months ago Noman
Change the original language for all the WPML entities Started by: greek-yellowP in: English Support Quick solution available Problem: The client needs to change the origin language of their multilingual site from Greek to German for all WPML-enabled entities like products, pages, posts, and taxonomies. Solution: Firstly, to change the default language of the site, navigate to WP-admin -> WPML -> Languages -> Site Languages and click on "Change default language", then select the new language and Save. However, to change the origin language for translating WooCommerce attributes and other entities, there is no straightforward way to adjust this within WPML settings directly. A possible workaround involves exporting all categories/products, deleting them from the website, and then re-importing them in the new origin language. For this process, use the following documentation links: Export Multilingual Websites using WP All Export & WPML WPML All Import Plugin - Website Import with WPML If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML support forum.	2	6	1 year, 11 months ago Marsel Nikolli
String translation issues on checkout page Started by: claudeD-16 in: English Support Quick solution available Problem: The client was unable to translate certain hardcoded strings on the checkout page, which were not visible in WPML's "Choose texts for translation" section. Solution: 1. We added the missing text domain to the hardcoded strings by replacing the code: __('Numéro de PO du Client') with: __('Numéro de PO du Client','savoy-child') 2. We scanned the child theme from WPML >> Theme and plugins localization page. 3. We navigated to WPML >> String Translation page, searched for the strings, and noticed that the English language was assigned to the French strings. 4. We selected those strings and assigned the French language using the "Change the language of selected strings" dropdown. 5. We added the translations, and they now appear correctly. For more details, you can check the documentation here: https://wpml.org/documentation/getting-started-guide/string-translation/how-to-change-the-source-language-of-strings/ If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.	2	4	1 year, 11 months ago claudeD-16
String translation issues on product page Started by: claudeD-16 in: English Support Quick solution available Problem: The client reported that certain hardcoded strings on their product page were not translating, despite having translations available. Additionally, content in the Information tab was not displaying correctly. Solution: 1. To address the display issue in the Information tab, we added the following CSS to the custom CSS section of the theme: .woocommerce-Tabs-panel .woocommerce-Tabs-panel { display: block !important; } This change ensured that the tab content is now visible in all languages. 2. For the hardcoded strings on the product page, such as 'Code du produit', we took the following steps: - Enclosed the strings within the gettext __() function in the functions.php file of the child theme, changing 'Code du produit' to: __('Code du produit', 'savoy-child') - Scanned the child theme using WPML's Theme and plugins localization feature. - Located the string on the WPML String Translation page and added its translation. For more details on translating themes, you can refer to this documentation: Translating the Theme You Created 3. A separate issue related to manually translating product details has been addressed in a new support ticket. If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.	2	6	1 year, 11 months ago Noman
The translation is not displayed on the front Started by: menahemB-2 in: English Support Quick solution available Problem: 1. The client is unable to translate a specific space at the bottom of their webpage despite entering the translation. 2. The client cannot find the term “Stay Ahead with PWRaiTools Newsletter!” to translate it. Solution: We added the following XML code to WPML-> Settings-> Custom XML tab to help with the translation of Elementor widgets: <wpml-config><elementor-widgets><widget name="foxiz-newsletter-3"><fields><field>title</field><field>description</field></fields></widget></elementor-widgets></wpml-config> After adding the code, we updated the footer template in the default language and its translation. We recommend checking if the translation now displays correctly. For further guidance on registering Elementor widgets for translation, please refer to the following documentation: How to Register Page Builder Widgets for Translation Registering Custom Elementor Widgets for Translation If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.	2	10	1 year, 11 months ago Osama Mersal
i don't find Started by: marcD-40 in: English Support Quick solution available Problem: You are trying to translate a specific message 'Your order qualifies for free shipping 🎉' on your WordPress site using WPML, but cannot find the message in WPML for translation. Solution: If you're experiencing this issue, we recommend you first ensure you have a complete backup of your website database. Then, install the plugin from https://wordpress.org/plugins/database-collation-fix/. Next, add the following code to your wp-config.php file: define('DB_COLLATE', 'utf8mb4_unicode_ci'); After activating the plugin and completing the conversion, you should scan the Flatsome theme from WPML > Themes and plugins localization and then translate the string. The steps are necessary because your database uses a collation that is not compatible with emojis. This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.	2	4	1 year, 11 months ago Christopher Amirian
Unable to delete translations of removed languages Started by: Lukas Cech in: English Support Quick solution available Problem: You are trying to delete translations for languages that have been removed in WPML's language settings, but the system hangs with a rotating circle and the translations remain undeleted after refreshing the page. Solution: We recommend deleting all taxonomies and translated menus first, and then running the cleanup through WPML -> Languages. If this does not resolve the issue, you could use WP-CLI to delete the terms manually. Here is a script that might help: #!/bin/bash<br /><br /># Function to get term IDs by taxonomy and language<br />get_term_ids_by_language() {<br />local taxonomy=$1<br />local language_code=$2<br />wp db query "<br />SELECT t.term_id<br />FROM $(wp db prefix)terms AS t<br />JOIN $(wp db prefix)term_taxonomy AS tt ON t.term_id = tt.term_id<br />JOIN $(wp db prefix)icl_translations AS icl ON tt.term_taxonomy_id = icl.element_id<br />WHERE tt.taxonomy = '${taxonomy}' AND icl.language_code = '${language_code}'<br />" --skip-column-names<br />}<br /><br /># Define the languages and taxonomies you want to delete<br />languages=("en" "fr" "es") # Replace with your language codes<br />taxonomies=("product_cat" "product_tag" "category" "post_tag" "nav_menu" "tax_translation_priority")<br /><br /># Loop through each language and taxonomy to delete terms<br />for lang in "${languages[@]}"; do<br />for tax in "${taxonomies[@]}"; do<br />term_ids=$(get_term_ids_by_language "$tax" "$lang")<br />if [ -n "$term_ids" ]; then<br />wp term delete "$tax" $term_ids<br />fi<br />done<br />done If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If you still need assistance, we highly recommend opening a new support ticket at WPML support forum.	2	13	1 year, 11 months ago Bruno Kos
How can I have the DE job seen in all languages? Started by: ericH-23 in: English Support Quick solution available Problem: The client is experiencing issues with job listings visibility across different languages on their website. Specifically, jobs added in German (DE) are not visible in other languages, despite the site's standard language being English (EN). Solution: We explained that the behavior observed is expected due to the configuration settings: 1. The 'fallback to default language' feature functions only when the original post is in the default site language, which is English in this case. This means that for jobs posted in English, they will be visible in all languages without needing a translation. 2. For jobs posted in German, they need to be manually translated into other languages to be visible. We recommend using the Advanced Translation Editor for this purpose, where the automatic translation feature can help streamline the process. For detailed guidance on using this feature, please visit https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/#automatic-translation. If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if further assistance is needed, please open a new support ticket at WPML support forum.	2	5	1 year, 11 months ago Long Nguyen
How to check how many prepaid credits required to my website Started by: monikaS-29 in: English Support Quick solution available Problem: The client needs to know how many credits are required to translate their entire website into French and the associated costs. Solution: We recommend checking the total word count for translation through WPML > Translation Management. You can find detailed instructions here: Getting a Word Count of Your WordPress Site. Next, understand that the number of credits per word depends on the translation engine used. More information on purchasing credits and the cost per word can be found here: Buy Credits for Automatic Translation. Additionally, WPML's Advanced Translation Editor helps in reducing costs by not charging for identical segments that have been translated previously. Learn more about how WPML tracks translations here: How WPML Keeps Track of Your Translations. For specific pricing, we provided the current rates for automatic translation: Pay-As-You-Go: €xxx.xx EUR for one language translation. Prepaid credits: 40,000 credits for €50 (+VAT) or 200,000 credits for €180 (+VAT). Remember, the final amount of used credits might be less due to the translation memory feature. If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.	2	4	1 year, 11 months ago Andreas W.
Booklium plug in wrong translation Started by: marcoM-185 in: English Support Quick solution available Problem: The client is experiencing issues with incorrect display of booking price information in different languages on their website. The text 'per night' is showing incorrectly in Italian, French, and German, despite being correct in English and Dutch. Solution: We recommend checking the booking settings in the backend of your WordPress site. Specifically, you should open the translated booking listings in the WordPress Editor and ensure the settings are correct. To ensure these settings are correctly copied to all translations, go to WPML > Settings > Custom Fields Translation and set the relevant fields to "copy". After adjusting these settings, re-translate your booking posts. For detailed guidance on translating custom fields, visit: Translating Custom Fields If you need to translate specific booking option texts, use the WPML > String Translation tool. For more information, check out: String Translation If these steps do not resolve the issue, we are available to further assist. Please provide temporary access to your site by following the instructions provided in our support forum, and ensure you back up your site before providing access. Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for further assistance.	2	8	1 year, 11 months ago Andreas W.
Session Timeout Error on Dutch Language Checkout Page Started by: hiboouD in: English Support Quick solution available Problem: The client is experiencing a session timeout error on the Dutch language checkout page of their website using the WPML plugin. The error message displayed is 'Je sessie is verlopen. Terug naar winkel.' This issue does not occur in the French or English versions of the site. Solution: 1. We recommended creating a staging site and performing tests with a minimal setup to isolate the issue: - Disable all plugins unrelated to WooCommerce, WPML, and WPML add-ons. - Switch to a default theme like Twenty Twenty-One to check if the issue is related to the theme. - If the issue persists, reactivate plugins one by one or in small groups to identify the problematic plugin. 2. We suggested updating the WoodMart theme to its latest version and using the Parent Theme to rule out issues related to the Child Theme. 3. If these steps do not resolve the issue, we offered to provide a WPML test site to replicate the problem and further investigate. 4. We also requested temporary access to the client's site for a deeper investigation if needed, ensuring that all provided information remains private. If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket. For further assistance, you can also visit our support forum at WPML Support Forum.	2	8	1 year, 11 months ago Andreas W.
Auto register strings when using function or template Started by: nathanR-5 in: English Support Quick solution available Problem: The client created a custom function to simplify adding translations in their code, but the translations are not being picked up by WPML's scanning process because the function does not use the standard format recognized by WPML. Solution: 1. Ensure that the text domain is passed as a string directly in the translation functions, as using variables or constants can prevent WPML and other tools from correctly recognizing the text domain. For more details, see the WordPress developer resources on internationalization: Internationalization guidelines. 2. To manually register strings that are not picked up automatically, use the wpml_register_single_string action. This is particularly useful for dynamic text strings such as user inputs. For more information on how to use this action, visit: wpml_register_single_string documentation. 3. To retrieve a string translation, refer to the wpml_translate_single_string action. Documentation can be found here: wpml_translate_single_string documentation. If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: WPML Support Forum.	2	4	1 year, 11 months ago Andrey
Styles in translated pages Started by: theodoraG-2 in: English Support Quick solution available Problem: The client was experiencing issues with styles not appearing correctly on the translated pages of their website using WPML. This included differences in page and map styles across various sections such as the main page, 'places' section, and 'blog'. Solution: We recommended the following steps to address the issue: 1. Access the translated page and remove it. 2. Permanently delete the English language homepage from the trash bin. 3. Return to the primary language page and duplicate the English language page. 4. Navigate to the duplicated English language page and select "Translate Independently." 5. Return to the primary language page and translate it. This process should replicate the missing page options or stylings that weren't displaying correctly on the translated page. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.	2	10	1 year, 11 months ago theodoraG-2
Cant enter translator Started by: fernandoC-49 in: English Support Quick solution available Problem: You have a list of posts created in English and translated to Spanish and Portuguese. After making changes in English, you are unable to enter the translator editor for the other languages. Instead, it opens the regular post editor with a warning that the translation is in process. Solution: If you're experiencing this issue, we recommend switching to the WPML Translation Editor to translate the post again. If you are using ACF field group mode "Different fields across languages", you will need to edit the field group, change the mode to "Same fields across languages", and then switch to the WPML Translation Editor. For more detailed guidance, please refer to our documentation: Using different translation editors for different pages How to translate ACF fields If this solution does not resolve your issue or seems irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.	2	2	1 year, 11 months ago Long Nguyen
how can I disable with automatically translation of the title and the description of a job? Started by: ericH-23 in: English Support Quick solution available Problem: The client needed guidance on how to disable automatic translation for specific fields like the title and description in a job listing, and also inquired about the implications of setting a custom post type job_listing to "Translatable - use translation if available or fallback to default language" versus "Translatable - only show translated items". Solution: To exclude the post title from the translation editor, we recommended following the workaround provided in this forum post. However, this involves custom code, and if the client is not comfortable implementing it, we suggested contacting one of our certified partners, which can be found here: WPML certified partners. Regarding the translation settings, using the fallback setting "Translatable - use translation if available or fallback to default language" will disable the automatic translation feature. This feature only works with the setting "Translatable - only show translated items", which also means that a job added in a secondary language won't appear in the job list when switching back to the default language, nor will the language switcher show other languages. If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum.	2	8	1 year, 11 months ago Long Nguyen

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