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Topic	Voices	Posts	Freshness
Look for strings while pages are rendered setting Started by: nikolaosM in: English Support Quick solution available Problem: The client was experiencing issues with WooCommerce strings not being translated into Greek unless the 'Look for strings while pages are rendered' setting was active. Solution: 1. We recommended the client to update the WPML plugins, especially those indicated in red in their WordPress admin plugin installation page. 2. We informed the client that WPML version 4.6.10, which addresses this issue, was released a few days ago and they should ensure they have the latest version installed. If you're experiencing similar issues with WooCommerce string translations not appearing in your desired language, we recommend you first check for any available updates for WPML plugins by visiting your WordPress admin plugin installation page. Also, confirm that you have the latest WPML version by checking the changelog at WPML Changelog. Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If after following these steps the issue persists, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket in the WPML support forum.	2	6	1 year, 9 months ago Bruno Kos
Wrong locale in sitemap 1 2 Started by: rubenQ-2 in: English Support Quick solution available Problem: The client was experiencing an issue with the XML Sitemap generated by the Rank Math SEO plugin on a WPML-powered website. The sitemap incorrectly displayed <news:language>en</news:language> for URLs associated with the Spanish language, instead of the correct <news:language>es</news:language> . Solution: We provided a workaround that involves editing the Rank Math SEO Pro plugin files: 1. Back up the website. 2. Open the file wp-content/plugins/seo-by-rank-math-pro/includes/modules/news-sitemap/class-news-sitemap.php and locate the method \RankMathPro\Sitemap\News_Sitemap::sitemap_url . 3. Replace the existing code: $output .= $this->get_news_publication( $renderer ); with the provided workaround code, which adjusts the language code in the sitemap:/br> //start WPML workaround global $sitepress; remove_filter( 'get_pages', [ $sitepress, 'get_pages_adjust_ids' ], 1 ); $my_post_language_details = apply_filters( 'wpml_post_language_details', NULL, url_to_postid($url["loc"]) ); $xmlString = $this->get_news_publication( $renderer ); $pattern = '/(<news:language>)[^<>](</news:language>)/i'; $replacement = '${1}'. $my_post_language_details["language_code"] .'$2'; $modifiedXmlString = preg_replace($pattern, $replacement, $xmlString); $output .= $modifiedXmlString; //end WPML workaround 4. Save the changes. 5. Disable sitemap caching by adding the following line to the theme's functions.php file: add_filter( 'rank_math/sitemap/enable_caching', '__return_false'); We also advised the client to make a full site backup before proceeding with these steps and informed them that we would contact Rank Math developers to include the fix in their files. Additionally, we published an errata about this issue: https://wpml.org/errata/rank-math-seo-pro-incorrect-language-codes-in-news-sitemap/. If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in our forum: WPML support forum*.	3	20	1 year, 9 months ago rubenQ-2
The "My Account" information of the Woocommerce is behaving strangely Started by: sergejsF in: English Support Quick solution available Problem: The client is experiencing issues with the translation of the WooCommerce "My Account" page. The main page appears translated, but the translations do not persist on the subpages of the account. Solution: We recommend updating the WPML and WPML String Translation plugins to their latest versions, as this has resolved the issue on a staging site. Follow the steps below: 1. Update WPML to version 4.6.10. 2. Update WPML String Translation to version 3.2.10. 3. Verify if the issue with the translation of the "My Account" page is resolved. You can refer to our documentation for automated updates: https://wpml.org/faq/install-wpml/#automated-updates Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket: https://wpml.org/forums/forum/english-support/	2	5	1 year, 9 months ago Long Nguyen
Currency position in arabic language Started by: mohamed-nawfelO in: English Support Quick solution available Problem: The client's store default language is French, and they have set the currency to DZD. They encountered three issues: changing the currency symbol for French, correcting the display of numbers in Arabic, and positioning the currency symbol correctly in Arabic. The first two issues were resolved, but the third issue caused the numbers to display incorrectly again. Solution: We advised the client that the settings and custom work they are trying to apply would be the same even if they were not using WPML and that it is more related to WooCommerce hooks/code. We recommended that they could hire a developer for custom code if needed. However, we also provided a suggestion to use specific CSS classes for the price and symbol in the Arabic language to adjust the amount direction and symbol separately, rather than using a class that alters both. Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.	2	5	1 year, 9 months ago Dražen
ACF Multilingual – Copy fields data issue Started by: jaap-peterW in: English Support Quick solution available Problem: The client is using WPML and ACF multilingual to manage a multilingual website. They have configured most ACF fields to copy data from the original post. However, when they update the original post's ACF fields through WP ALL Import, the translated posts do not receive the updated values unless the original post is manually saved again. Solution: We explained that WP All Import should be used to import content in the default language first and then in the second language, as per our documentation. WPML synchronizes custom fields on WordPress hooks like save_post or update_post , which are not triggered during an import. We suggested two possible solutions: 1. Implement a custom solution to trigger the synchronization after the import is completed. 2. Use the WPML hook wpml_sync_all_custom_fields to synchronize custom fields. You can find more information about this hook here: https://wpml.org/wpml-hook/wpml_sync_all_custom_fields/ Both solutions may require custom coding or running the import in the second language as well. If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.	2	3	1 year, 9 months ago Dražen
Language Switcher Not Visible on Front-end Started by: robertC-69 in: English Support Quick solution available Problem: The client was unable to see language flags in the 'gor' menu using the Buzzstore theme. The flags were not appearing on the first page or item page, although they were visible on the checkout page. Solution: We asked the client to provide more information about the menu position to determine if it was part of the theme or added by a plugin or custom code. We suggested that language switchers could be added directly into the code if preferred, and provided a link to our documentation on how to do this: Adding language switchers using PHP and shortcodes If you're experiencing a similar issue with language flags not displaying in your menu, we recommend checking if the menu position is theme-specific, plugin-related, or custom-coded. You can also consider adding the language switcher directly into the code following our documentation. Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please don't hesitate to open a new support ticket with us.	2	5	1 year, 9 months ago robertC-69
Request for Assistance with WPML Multilingual CMS Issues Started by: saeedA-12 in: English Support Quick solution available Problem: The client is experiencing issues with translation and RTL layout, the Language Switcher not functioning correctly, incomplete product translations, and translated products not appearing on the Arabic version of the site. The client's theme, 'El Greco,' is not on the WPML list of compatible themes, which may be causing these issues. Solution: 1. We verified that the Language Switcher is functioning correctly and displaying the translated product URLs. 2. For translating the product tab content 'Shipping and Returns,' we directed the client to use WPML > String Translation, accessible through Customization > Single Product > Product Tabs Settings. 3. The 'Item Specifics' tab content, which is stored in a custom table by the theme, requires custom code for translation. We recommended that the client contact the theme author to join our Go Global program, where our Compatibility developers can assist in making the theme compatible with WPML. Alternatively, the client can manually translate the product using the WordPress editor and add the 'Item Specifics' data for the translated product. Refer to the following documentation for further guidance: Using different translation editors for different pages Finding strings that don't appear on the String Translation page Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If these steps do not resolve your issue, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.	2	7	1 year, 9 months ago Long Nguyen
check on the issue where post index is empty for the languages in Elasticpress and WPML Elasticpress addon active Started by: brianS-21 in: English Support Quick solution available Problem: The client reported an issue where, with Elasticpress and the WPML Elasticpress addon active, enabling documents results in an empty post index for languages. Solution: We have acknowledged the issue and are currently working on it. Unfortunately, we do not have a workaround at this time. We recommend checking the errata page for updates on this issue: WPML Elasticpress support for the documents search feature. If this solution is not relevant to your case, because it might be outdated or not applicable, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.	2	11	1 year, 9 months ago Osama Mersal
Translation not updating Started by: romainC-18 in: English Support Quick solution available Problem: The client was experiencing an issue where updates to the translation of an ACF custom post type using the Advanced Translation Editor were not being applied. Even after deleting the translation and clearing the WPML cache, the old translation still appeared when recreating the translation. Solution: We recommended that the client make a small edit to the default language post and then update it. After this, they should add the translation again and re-save it. This process should ensure that the new translation is applied correctly. If you're experiencing a similar issue, we recommend you try the following steps: 1. Make a small edit to the post in the default language. 2. Update the post. 3. Add the translation again and re-save it. Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please don't hesitate to open a new support ticket with us.	2	3	1 year, 9 months ago Bobby
i am unable to view completed translation jobs Started by: nouraa-3 in: English Support Quick solution available Problem: The client is unable to view the completed work of private translators on the translation queue and is not receiving notifications. Solution: We recommend updating the WPML plugin to the latest version, currently 4.6.10, and all related add-ons to benefit from the latest bug fixes and improvements. Although this may not directly solve the issue, it is essential to troubleshoot on the most recent code. The client can find the latest versions in the "My Account -> Downloads" section on the WPML website. For instructions on how to update, please refer to the documentation here: http://wpml.org/faq/install-wpml/. It is also important to back up the database before proceeding with the update. If the issue persists after the update, the client should inform us. Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the problem continues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for further assistance. You can do so here: WPML support forum.	2	6	1 year, 9 months ago Andrey
Links to change on footermenu Started by: mericI in: English Support Quick solution available Problem: The client has translated the footer menu from German to English, but the links within the menu still refer to the German pages instead of the corresponding English pages. Solution: 1. Ensure that all pages are translated into the secondary language. 2. Check if the links are absolute or relative; they should be absolute links with the domain included. 3. Follow this procedure: - Navigate to WPML -> Settings -> Translate Link Targets section. - Click on "Scan now and adjust links". - Wait for the scan to complete and then verify if the links are now pointing to the correct language. If the solution provided here does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum at https://wpml.org/forums/forum/english-support/.	2	2	1 year, 9 months ago Mateus Getulio
changing default language Started by: stevenK-22 in: English Support Quick solution available Problem: The client experienced issues after changing the default language from English to Bulgarian on their website using the Enfold theme. This resulted in the Bulgarian language not showing up correctly and the English version losing styling, including the logo. Plus, the client was always redirected to the English version on the frontend. Solution: 1. We recommended disabling the automatic redirection based on browser language to prevent potential SEO impacts and to fix the language display issue: - Navigate to WPML > Languages > Browser language redirect and select Disable browser language redirect. 2. We asked the client to clarify whether they wanted the same design across all languages or different designs for each language. We also pointed out that there is a global option for WPML in the theme options. - It's important to work on one language at a time to avoid confusion and ensure changes are applied correctly. If the solution provided here does not resolve your issue or seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.	2	15	1 year, 9 months ago Nicolas V.
Split: В String Translation не находит слова "Ціна" Started by: irynaK-2 in: English Support Quick solution available Проблема: Клиент не может найти строку "Ціна" в разделе String Translation, несмотря на то, что тема и дочерняя тема были просканированы в разделе "Локализации тем и плагинов". Решение: Мы рекомендуем следующие шаги: Перейти в WPML >> Перевод Строк. Активировать опцию "Искать строки во время рендеринга страниц" (Look for strings while pages are rendered). Открыть страницу, где отображаются не переведенные строки. Вернуться в WPML >> Перевод Строк и проверить, была ли зарегистрирована данная строка. Сделать перевод. Дополнительную информацию можно найти в нашей документации: поиск строк, которые не отображаются на странице перевода строк. Если проблема не решена, пожалуйста, предоставьте скриншоты. Обратите внимание, что данное решение может быть неактуальным или не подходить для вашего случая. Мы настоятельно рекомендуем проверить известные проблемы, убедиться в версии постоянного исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.	2	2	1 year, 9 months ago Andrey
Split: почему блок с фильтром не появляется в переводах Started by: irynaK-2 in: English Support Quick solution available Проблема: Клиент столкнулся с проблемой, что блок с фильтром не отображается в переводах на русском и английском языках, хотя на украинском языке фильтры работают корректно. Решение: Мы попросили клиента включить режим отладки WordPress, чтобы определить возможную причину проблемы. Для этого необходимо добавить следующие строки в файл wp-config.php сайта: define('WP_DEBUG', true); define('WP_DEBUG_LOG', true); После включения режима отладки, ошибки будут записываться в файл debug.log в каталоге /wp-content/ . Мы также предложили клиенту прислать скриншоты всех его шагов, чтобы мы могли лучше понять проблему. Для более подробной информации о отладке WPML, клиент может посетить страницу документации по отладке WPML. Если предложенное решение не актуально или не помогает в вашем случае, мы рекомендуем проверить известные проблемы WPML, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.	2	2	1 year, 9 months ago Andrey
The function of changing the language in string translation does not work Started by: irynaK-2 in: English Support Quick solution available Problem: The client was experiencing an 'Internal Server Error' on their website. After the hosting support suggested changes to the .htaccess file, the website pages started working correctly, but the string translation language change function stopped working. Solution: First, we recommended testing in a minimal environment with only WPML plugins enabled and a default theme, preferably on a staging site. We also advised enabling debug mode by adding the following code to the wp-config.php file: // Enable WP_DEBUG mode define( 'WP_DEBUG', true ); // Enable Debug logging to the /wp-content/debug.log file define( 'WP_DEBUG_LOG', true ); // Disable display of errors and warnings define( 'WP_DEBUG_DISPLAY', false ); @ini_set( 'display_errors', 0 ); // Use dev versions of core JS and CSS files (only needed if you are modifying these core files) define( 'SCRIPT_DEBUG', true ); We provided links to WordPress debugging documentation: https://codex.wordpress.org/Debugging_in_WordPress https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging After enabling debugging, we asked the client to reproduce the issue and check for a debug.log file in the wp-content folder, and to look for any errors in the browser dev tools console. Additionally, we suggested checking the following solution regarding .htaccess issues with WPML: https://wpml.org/faq/why-is-htaccess-getting-overwritten-with-the-language-folder-on-my-wpml-website/ If the solution provided here is not relevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket in the WPML support forum.	3	13	1 year, 9 months ago Andrey

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