Available Solutions

Problem:
The client was experiencing difficulties registering the WPML plugin on their WordPress site. After installation and activation, the option to register the product was not appearing in the admin panel. Additionally, after successful registration, they encountered an issue where product variations were not being added to the cart correctly.
Solution:
1. We recommended checking the browser's JavaScript console for any errors.
2. We advised ensuring that the server meets the WPML minimum requirements and that all WPML add-ons are up to date.
3. We suggested deactivating all non-WPML plugins and switching to a default WordPress theme like Twenty Seventeen, ensuring to back up the website first.
4. For the registration issue, we inquired if the domain had been previously registered with a different WPML account and suggested removing the domain from the old account if that was the case.
5. Since the client opened a ticket with multiple issues, we reminded them of our Support Policy that requires handling one issue per ticket. We asked the client to mark the current ticket as resolved and open a new ticket for the separate issue with product variations.

Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket.

Problem:
The client is experiencing an error message on their WordPress dashboard indicating that the user 'asgescom_wp313' has exceeded the 'max_questions' resource.

Solution:
1. We recommend updating the WPML plugin to the latest version, currently 4.6.10, and also updating all WPML add-ons. This ensures that the client benefits from the latest bug fixes and improvements.
2. Before updating, it's important to back up the database to prevent any data loss.
3. If the problem persists after updating, we suggest increasing the value of

PHP max_input_vars

in the PHP configuration.

Please note that this solution might not be relevant if it's outdated or not applicable to your case. If the issue continues, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.

Problem:
The client wanted to know if WPML could automatically convert existing translations from a 'language directory' structure to a 'different domain per language' structure after changing the settings in the WPML Setup panel.

Solution:
We informed the client that there are specific steps to follow when switching to a 'different domain per language' setup. We recommended reviewing our documentation on how to use WPML with different domains per language, which can be found here: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/.

We also advised that if the client encounters difficulties, they should consider contacting their hosting support, hiring a developer, or reaching out to a WPML contractor, which can be found here: https://wpml.org/contractors.

We confirmed that after the correct setup, WPML should automatically convert the existing URLs of the translations to the new domain per language format.

Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please don't hesitate to open a new support ticket in the WPML support forum: https://wpml.org/forums/forum/english-support/.