Problema: O cliente estava tentando traduzir endpoints do WooCommerce de inglês para português, mas eles não estavam sendo criados na tradução de strings. Solução: Primeiro, atualizamos o WPML e o String Translation para as versões mais recentes disponíveis. Após a atualização, testamos a página de encomendas em português e francês, e ambas estavam funcionando corretamente. Recomendamos que o cliente teste novamente, mas em modo privado para evitar o risco de visualizar uma versão com cache e verificar se o problema foi resolvido.
Se a solução apresentada não for relevante para o seu caso, seja porque está desatualizada ou porque não se aplica à sua situação, sugerimos que abra um novo ticket de suporte. Recomendamos também que verifique os problemas conhecidos, confirme a versão da correção permanente e certifique-se de que instalou as versões mais recentes dos temas e plugins.
Problem: The client was experiencing an issue where the blue menu beneath the black header was not showing links to their respective translated categories. Instead, all links were directing to the English category permalinks. This issue started occurring after 29/04.
Solution: 1. Go to Appearance -> Menus, and copy the menu ID (for example, 37). 2. Navigate to WPML -> String Translation. 3. Scroll down and click on the "Translate texts in admin screens »" link. 4. Search for the menu ID. 5. Select the string related to the menu ID. 6. Click on the "Add to String Translation" button. 7. Then click on the "« Return to String Translation" link. 8. Translate the menu ID into the translated menus IDs.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client was trying to translate the home page and footer into French and English using the Jobify theme, which is not listed as fully compatible with WPML. They encountered issues with translating widgets and lost featured jobs on the French version of the site. The client also experienced 404 errors on translated job listings and was considering switching to the Jobmonster theme, which is compatible with WPML.
Solution: We advised the client that the Jobify theme is not fully tested with WPML and recommended contacting the theme's author to join our Go Global program for better compatibility. For translating the footer text, we suggested using WPML -> String Translation and registering the text for translation. Widgets can be translated by following the steps in our documentation: Translating Widgets.
For the 'Emplois Vedettes' widget not displaying in English, we noted that the jobs need to be translated into English or have their language changed to English with a French translation added. We also provided a workaround for translating a custom widget by categorizing it in the original language, duplicating it, and translating it into the other language.
The client decide to use Job Monster theme by NooTheme. We checked that this theme is tested then we encouraged the client to install Jobmonster and assured them that we are available to help with any issues that may arise.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If you encounter issues, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was experiencing an issue with their WPML translations on two websites. Switching from English to Polish worked fine, but reversing the translation from Polish to English did not work.
Solution: First, we recommended increasing the WordPress memory limit to meet WPML's minimum requirements.
We also advised the client to clear the website's cache, including server-side cache, as they were using a LiteSpeed server.
Next, we suggested checking for a plugin conflict by deactivating all plugins except for WPML and the theme's essential plugins. This step was to determine if another plugin was causing the issue.
Eventually, the client discovered a conflicting plugin on their own, and after deactivating it, the language switcher started working correctly.
If you're experiencing a similar issue, we recommend you try the steps above. However, please note that the solution might be irrelevant due to being outdated or not applicable to your case. If these steps do not resolve your issue, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket.
Problem: The client was experiencing an issue with missing alt attributes in the flag images even after changing the code. Solution: We recommended the client to clear the website's cache, including server-side cache, to see if the issue would be resolved. Additionally, we provided a link to an errata page that might contain relevant information: Missing alt tag for flag image in a language switcher errata
If the provided solution is irrelevant due to being outdated or not applicable to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket. You can reach out to us on the WPML support forum.
Problem: The client was unable to update the translation for an Advanced Custom Fields (ACF) field; although it appeared correctly in the admin area, it did not reflect on the product page in Spanish. Solution: We identified that the string "Características y ventajas" on the product page was not an ACF field group title but was configured in the Yootheme product template. To translate this, we recommended the following steps: 1. Navigate to WPML > Settings and add the custom XML configuration code to register the theme option for translation:
If this solution does not apply to your case, or if it seems outdated, we encourage you to check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: The client wishes to add American and Australian English to their site, which are not available by default in WPML's language options. Solution: We recommend manually adding these language variations to WPML. To do this, please follow the step-by-step guide on how to add a custom language:
If this solution does not apply to your situation because it might be outdated or not relevant to your case, we suggest opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If you need further assistance, please do not hesitate to contact us in the WPML support forum.
Problem: The client reported that after translating over 300 products into German using WPML, some images were missing in the translated versions, with only the primary image being displayed. Solution: We recommended making a small change to the product content in the original language (English), then saving and updating the translation. This action should cause the gallery images to display on the translated product page as well.
If you're experiencing this issue, we recommend you try the following steps: 1. Make a small change to the product content in the original language. 2. Save the changes. 3. Update the translation.
This solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client needed to force the language switcher to appear on custom post type archive pages, even though the post type translation was set to 'Not translatable'. The language switcher was not appearing on the archive page for the 'organizations' custom post type.
Solution: We recommended the client to navigate to WPML > Languages > Language switcher options and enable the option 'Link to home of language for missing translations'. This would display the language switcher on the archive pages, but it would redirect to the homepage for any content that is missing a translation. The client managed to resolve the issue by using a combination of the
wpml_ls_language_url
and
pre_wpml_is_translated_post_type
filters to link directly to the archive page in the translated language.
Please note that this solution might be outdated or not applicable to your case. If you're experiencing similar issues and the provided solution does not work for you, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
Problem: The client is attempting to translate a button located on the /my-account page but has not found relevant documentation or examples to assist with this. Solution: We recommend the client to provide more details about the specific button they are trying to translate. This can include a screenshot, which can be uploaded using the "upload an image" feature below the comment area on the support ticket page. By providing a visual representation of the issue, we can offer more targeted assistance.
If the solution provided here is not applicable due to it being outdated or not matching the client's specific case, we suggest opening a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed.
If further assistance is needed, please do not hesitate to contact us on the WPML support forum.
Problem: The client was experiencing an issue where changing the product quantity on the cart page did not reflect the selected currency (GBP) but instead showed the default currency ($). This problem was only occurring on the cart page and was suspected to be a conflict with the "Tiered Price Table for WooCommerce" plugin.
Solution: We recommended a workaround involving the addition of custom code to the site. Here are the steps to follow: 1. Access and modify the
functions.php
file within your theme's directory. 2. Insert the following code snippet at the end of the file:
3. Clear both your site's caches and the cart after adding the code. 4. Add a product to your cart in a different currency and then adjust the quantity to see the issue resolved.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket in the WPML support forum.
Problem:
How to test WPML on a staging site and migrate to a new website. Solution:
If you're experiencing the need to test WPML on a staging site and plan to migrate to a new website, we recommend the following steps:
1. Generate a staging/dev WPML site key from your WPML account.
2. Use the generated key on your staging/testing site.
3. For migrating your site, use the Duplicator plugin, which you can find here: https://wordpress.org/plugins/duplicator/.
4. Consult the Duplicator plugin documentation here: https://snapcreek.com/duplicator/docs/.
5. Watch a tutorial on how to use Duplicator here: https://www.youtube.com/watch?v=3YDQ3Ey_2wY.
6. After migration, register WPML on your new site and enter the new key by removing your old site/domain from the WPML account and adding your new site to generate a production key.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.
Problem: The client reported an issue where typing the name of an item in the upload directory resulted in a direct redirection to the media file. This behavior was linked to the WPML plugin, as deactivating WPML stopped the redirections.
Solution: 1. We asked the client to provide more details on the tests conducted to ascertain that WPML was the cause of the issue. 2. We requested the client to create a full website backup and then disable WPML and its add-ons to verify if the issue persisted. 3. We acknowledged that this is a known issue and directed the client to a forum thread discussing it: https://wpml.org/forums/topic/url-redirecting-to-attached-media/. 4. We suggested that changing the permalink or file name could serve as a temporary solution. 5. We informed the client that we do not have a specific timeframe for when a permanent fix will be implemented, as our development team is prioritizing tasks based on various factors.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in the WPML support forum.
Problème : Le client a rencontré un problème où la traduction néerlandaise de phrases telles que 'avec ou sans batteries' et 'taille' apparaît sur son site web français au lieu de la traduction française. Solution : Nous avons recommandé au client de suivre les étapes mentionnées dans un autre ticket de support, qui pourrait être similaire à son problème. Nous avons suggéré de consulter le ticket à l'adresse suivante : https://wpml.org/forums/topic/translate-add-to-cart-and-choose-an-option-on-product-page/ et d'appliquer les solutions proposées.
Si la solution proposée ne résout pas le problème ou si elle semble obsolète ou inapplicable, nous conseillons au client de vérifier les problèmes connus sur https://wpml.org/known-issues/, de s'assurer qu'il utilise la version définitive de la correction et de confirmer que les dernières versions des thèmes et des plugins sont installées. Si le problème persiste, nous recommandons vivement d'ouvrir un nouveau ticket de support pour obtenir de l'aide supplémentaire.
Pour toute assistance supplémentaire, veuillez ouvrir un nouveau ticket sur le forum de support WPML.
Problem: The client is trying to update WPML to version 4.6.10, but their site is still on version 4.6.9, and the auto-updater is not showing the new update. Solution: We recommend checking for updates manually by navigating to Plugins -> Add New -> Commercial -> Check for updates. This action refreshes the connection with WPML servers and should show any available updates. If this does not work, the client can manually download the latest version of WPML from their WPML account downloads page.
Please note that this solution might not be relevant if it's outdated or not applicable to your specific case. If after trying these steps you still need assistance, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
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