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Topic	Voices	Posts	Freshness
Image for the translated page uploaded but not showing Started by: hylderB-2 in: English Support Quick solution available Problem: After installing Media Translation and uploading a translated image, the image does not appear on the French page of the client's website. Solution: First, ensure that all settings are correctly configured: - Navigate to WPML > Settings > Media Translation in the WordPress Dashboard. - Verify that all checkboxes are enabled. - Click the "Start" button and wait for the process to complete. Next, update the page translation: - Go to Dashboard > Pages and open the edit screen of the original page. - Look for the "Languages" section in the sidebar and click the pencil/circle/gear icon. - Make a minor edit, such as adding an extra space at the end of a paragraph. - Save the changes. - A circular arrow should appear next to the translation links, indicating an update is needed. - Edit the translation again and save it, ensuring it is 100% translated. If the issue remains unresolved, we may need to access your WordPress dashboard. Please ensure you have a complete backup of your website before providing us with the URL/User/Pass of your WordPress dashboard. Set your next reply to private when sharing this information. Please note that this solution might not apply to your situation if it's outdated or not relevant to your specific case. If so, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact our support team.	2	3	1 year, 10 months ago Christopher Amirian
Sync all products 1 2 Started by: paulo-joseL in: English Support Quick solution available Problem: The client has a multilingual website with products not syncing correctly across languages. Issues include stock quantities, variations, availability, SKUs, and other attributes. Solution: 1. We recommend installing the "WooCommerce Multilingual & Multi-Currency" addon via Plugins > Install > Commercial to help synchronize stock, prices, and product details. 2. Review the guide on WooCommerce Multilingual for further assistance. 3. Take a backup of the site and database, then navigate to WPML > Support > Troubleshooting and run the 'Set language information' option. 4. Go to WooCommerce > WooCommerce Multilingual & Multi-Currency > Support > Troubleshooting and execute all options to sync variable products. 5. For syncing global attributes, use WooCommerce > WooCommerce Multilingual & Multi-Currency > Status > Troubleshooting. For custom attributes declared directly on products, re-translate each affected product. 6. Translate the slug "produto" in WooCommerce > WooCommerce Multilingual & Multi-Currency > Armazenamento de URL into all languages. 7. If using custom attributes, resend products for automatic translation via WPML > Translation Management > Dashboard, filtering for "Products". Please note that this solution may not be applicable if it's outdated or not relevant to your specific case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and ensuring you have the latest versions of themes and plugins installed. If needed, do not hesitate to open a new support ticket for personalized assistance. You can do so at the WPML support forum.	2	20	1 year, 10 months ago Andreas W.
Missing product images from the second language Started by: cristaG in: English Support Quick solution available Problem: The client is experiencing an issue where changing the translated product image in the original language does not update the image in the second language, despite using the advanced editor and resaving the Finnish language product. Solution: We found that the product in question was translated manually using the WordPress Editor instead of WPML's translation editor. To resolve this, the client should: 1. Visit the original product page and click on 'edit translation'. 2. Ensure that the translation is using WPML's translation editor, which can be set in the language options on the original product edit page. 3. If using WPML's translation editor, check the 'duplicate featured image to translations' option after changing the featured image. 4. If the product was translated manually, the featured image needs to be updated directly in the translation as it won't update automatically. For more information on manual translation, please refer to this documentation. If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.	2	8	1 year, 10 months ago cristaG
url of translated page broke after changing slug Started by: zia001 in: English Support Quick solution available Problem: The client changed the slug of a translated page and then the new URL was not working. Solution: We checked the link provided by the client and found that it was working as expected. We suggested that the client clear their cache and verify the issue again. We also tested the language switcher on the site, which was functioning correctly. If you're experiencing a similar issue after changing the slug of a translated page, we recommend you try clearing your cache and checking the URL again. If the problem persists, please visit our support forum to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.	2	2	1 year, 10 months ago Lucas Vidal de Andrade
Polish is not showing up in the menu Started by: danielC-149 in: English Support Quick solution available Problem: The client was unable to see the Polish language option in the main menu and was struggling to use the automatic translation feature for their pages. Solution: 1. We first clarified that the absence of a language flag in the language switcher is normal if the content has not been translated into that language yet. We advised the client to ensure that the page has been translated and is not in 'draft' or 'under review' status. 2. We explained that the flags mentioned by the client are for the backend and change the backend language. For the front-end language switcher to display a flag, there must be an existing translation for that language. 3. We requested temporary access to the client's site to investigate the issue further. 4. Upon receiving access, we identified that the pages in question were marked as 'waiting for translator'. We directed the client to WPML > Translations to select 'Take and translate' for translating the pages. We provided a link to the documentation for further assistance: https://wpml.org/documentation/translating-your-contents/ 5. We noticed that the client's site was using the Classic Translation Editor, which does not support automatic translation. We instructed the client to switch to the Advanced Translation Editor (ATE) to enable automatic translation and provided links to the relevant documentation: Using the Translation Editor Advanced Translation Editor Translation Editor Options 6. We advised the client to go to WPML > Translation Management, select the pages they wish to translate, and resend them for translation. If the solution provided here does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum: https://wpml.org/forums/forum/english-support/.	2	16	1 year, 10 months ago Mihai Apetrei
Translation doesn't start Started by: janW-21 in: English Support Quick solution available Issue: The client experienced issues with WPML not creating any new pages in English after starting the translation process on a development domain. Although the translation appeared to start, no credits were used and no translation jobs were seen. The client attempted to review the translations but was met with an endless spin on the review button. Solution: We first suggested that the client grant us temporary access to investigate the issue further. . After confirming that we could log in successfully, we suspected that the problem might be related to server settings or resources. We asked for the client's written approval to duplicate the site locally using a plugin called "Duplicator" for further troubleshooting. However, the client solved the problem itself by detecting that the PHP version on the development site was older than the original site. After creating a new copy with the same PHP version on the new site, the translation worked as it should. If you experience similar issues, we recommend checking that the PHP version on your development site matches the one on your live site. If the problem persists, don't hesitate to open a new support ticket. We also recommend checking related known issues at https://wpml.org/known-issues/, verifies the version of the permanent solution and confirms that you have installed the latest versions of themes and plugins.	2	11	1 year, 10 months ago Mihai Apetrei
Advanced Translation Editor is being activated Started by: estherP in: English Support Quick solution available Problem: The client was unable to enable the Advanced Translation Editor (ATE) due to an API authentication error stating that the access key was not active. Solution: 1. We requested temporary access (wp-admin and FTP) to the client's site to investigate the issue. 2. We advised the client to back up their site before providing access, in line with our privacy and security policy. 3. After logging in, we spent time debugging the issue and escalated it to our ATE department for a deeper investigation. 4. We discovered that there might be corrupt data in the database, specifically a shared key, preventing the connection to ATE. 5. The issue was escalated internally, and both the ATE team and WPML developers were involved in the investigation due to the rarity and complexity of the problem. 6. Eventually, the issue was resolved, and ATE was activated successfully on the client's site. If you're experiencing a similar issue with ATE and are seeing an API authentication error, we recommend checking your database for any potential corrupt data and ensuring that there are no blocks preventing the connection to our servers. If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in our support forum.	2	14	1 year, 10 months ago Mihai Apetrei
Can't Connect to WPML Servers Started by: paulF-27 in: English Support Quick solution available Problem: If you're experiencing a connection error stating 'WPML plugin cannot connect to wpml.org' after deactivating and reactivating your plugins, this means that WPML is unable to check for updates due to network or security settings. Solution: We recommend following the steps in our documentation here: WPML connection issues. Additionally, please contact your hosting provider and request that they whitelist the following domains: wpml.org cdn.wpml.org api.wpml.org api.toolset.com cloudfront.net After taking these steps, let us know the outcome. Please note that the solution provided might be irrelevant if it's outdated or not applicable to your specific case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, don't hesitate to open a new support ticket with us.	2	3	1 year, 10 months ago Bobby
cannot find certain strings in "string translation" Started by: zia001 in: English Support Quick solution available Problem: The client is using the Motors theme and has encountered some boxes that are not translated. The client has searched for these strings in "String Translation" but could not find them. Solution: 1. We recommend going to WPML -> String Translation and enabling the option "Look for strings while pages are rendered". Then, visit the page where the missing strings are located and return to String Translation. 2. Refresh the page to see if new strings appear for translation. Remember to uncheck the "Look for strings while pages are rendered" option after completing this step. 3. If the strings are still not found, try adding them to String Translation manually: - Navigate to WPML -> String Translation and click on 'Translate texts in admin screens' at the bottom. - Use the Search field to find the missing strings. - When you locate the desired string, select it and click on 'Add to String Translation' at the bottom. - Go back to WPML -> String Translation to find the newly added string ready for translation. If the provided solution does not apply to your situation because it might be outdated or not relevant to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.	2	3	1 year, 10 months ago Mateus Getulio
Connect with a key to my wordpress site Started by: simosP in: English Support Quick solution available Problem: The client transferred their website to a new domain and needed to connect their WordPress site with a new WPML registration key after deleting the old domain from the WPML dashboard. Solution: 1. We instructed the client to go to their WPML.org account profile and remove the key generated for the site they were trying to register. 2. Then, navigate to Plugins->Add New->Commercial tab. 3. Click on 'Unregister WPML' or 'Register WPML' and then click on 'Get a key for this site'. This process will automatically generate a new key code for the site. If you're experiencing a similar issue, we recommend you follow these steps. However, this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum.	2	5	1 year, 10 months ago simosP
Language selector for additional content at WooCommerce emails doesn't change Started by: Angelic Engel in: English Support Quick solution available Problem: When the client tries to save the 'additional content' field in English for email texts, the language setting does not save, resulting in the field not appearing in the WPML String Translation tool. Solution: We recommend adding the string manually through the WPML String Translation tool. Here are the steps to follow: 1. Navigate to WPML > String Translation > Translate texts in admin screens. 2. Search for the text you want to translate. 3. Add it to String Translation. This should resolve the issue and allow you to translate the 'additional content' field into other languages. If you're experiencing this issue with other texts, please repeat these steps for each text. Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the problem persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in the WPML support forum.	2	10	1 year, 10 months ago Lucas Vidal de Andrade
Theme doesn't work with WPML 1 2 Started by: damonM-2 in: English Support Quick solution available Problem: The client was experiencing issues with the Bellevue theme, where the layout was not displaying correctly. Solution: We initially disabled all plugins on the test site to regain access. After creating a new user through the functions.php file, we logged in and began troubleshooting. We discovered that when all plugins except WPML, Elementor, and the required Aloha PowerPack were deactivated, the layout appeared correctly. We then asked the client to confirm if they also saw the full-width layout on their end. If confirmed, the next step would be to reactivate the other plugins one by one or in small groups on the staging site to identify the specific plugin causing the conflict. Please note that this solution might not apply to your case, as it could be outdated or not relevant to your specific issue. If you're experiencing a similar problem and the provided solution does not help, we recommend checking the related known issues, verifying the version of the permanent fix, and ensuring that you have the latest versions of themes and plugins installed. If the issue persists, please do not hesitate to open a new support ticket with us for further assistance.	2	16	1 year, 10 months ago Lauren
Automatic translation Is not Working Started by: deepak-kumarS in: English Support Quick solution available Problem: The client was experiencing issues with automatic translation not working on their development website after changing the theme and some page content and design. Solution: We identified that the client was using the Marblex theme, which is not officially compatible with WPML. We suggested the following steps: 1. Contact the theme author to report the issue and inquire if they have a solution, as they claim compatibility with WPML. 2. Invite the theme author to join our Go Global program so we can collaborate on making their product compatible with WPML. 3. As an alternative, use the manual translation method provided in our documentation: Using Different Translation Editors for Different Pages. We understand the inconvenience this may cause and are willing to assist further, but we cannot adjust the theme code without the author's collaboration. If this solution is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.	2	13	1 year, 10 months ago Dražen
Split: widget translation Started by: deepak-kumarS in: English Support Quick solution available Problem: The client is unable to find an option to translate selected text within a widget. Solution: We recommend adding different widgets for each language. Alternatively, to translate the widget text, follow these steps: 1. Navigate to WPML → String Translation. 2. Scroll to the bottom of the page and click on the Translate texts in admin screens link. 3. This will direct you to a searchable list of admin strings. Search for the string you want to translate and click Add to String Translation. 4. Return to WPML > String Translation to perform the translation. For more detailed instructions, please refer to our documentation on translating texts in admin screens. Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.	2	2	1 year, 10 months ago Dražen
I don't know where to put in wpml developing site key in staging site Started by: Kajari in: English Support Quick solution available Problem: The client needed to update WPML on their staging site and was concerned about the 'development site' notice. Solution: We recommended following the steps outlined in our documentation to remove the 'development site' notice after moving to production. Specifically, we advised the client to follow steps 3 and 4 from the following documentation: How to remove the 'This site is registered on WPML.org as a development site' notice If the solution provided is not relevant due to being outdated or not applicable to your case, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.	2	2	1 year, 10 months ago Bruno Kos

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