Problem: You are trying to translate your Home-Page into German using the Church Theme from Kadence, but the layout changes drastically when switching to German. The Page-Header changes and some content appears boxed instead of full width. Solution: We found that the page layout option was not consistent across languages. Here's how we fixed it: 1. Navigate to WPML >> Settings > Custom Fields translation section. 2. Click “Show system fields”. 3. Search for “layout”. 4. Set the “_kad_post_layout” field to Copy and save the settings. 5. Open the default language home page in Edit mode and click Update to sync the layout with the secondary language.
Please check if the layout now appears correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are manually translating or editing a translated page using the Classic Translation Editor in WordPress and encounter a warning that changes will be lost if you continue editing with the standard WordPress editor. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Deactivate the Advanced Custom Fields Multilingual plugin. 2. Navigate to the About page edit screen in English. 3. Switch from the WordPress Editor at the sidebar to the Advanced Translation Editor. 4. Switch it back to the WordPress Editor. At this point, a popup should appear. Select 'all pages' or 'all content of the website'. 5. Reactivate the Advanced Custom Fields Multilingual plugin.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem:
The uploaded images do not appear in the Media Library when WPML is activated.
Solution:
Setting the translation of Media from 'show only translated items' to 'use translation if available or fall back on standard language' in WPML->Settings resolved the issue.
Relevant Documentation:
setting the translation of Media from 'show only translated items' to 'use translation if avalable or fall back on standard language'.
Problem: You are setting up your site to open in Arabic by default and want to switch to English when needed. However, when you select English, the site redirects back to Arabic. Solution: We have tested your site and found that the language switch works correctly, redirecting to the English version of the site as expected. We recommend trying the following steps: 1. Clear your browser's cache and cookies. 2. Try accessing your site using a different Internet browser to see if the issue persists. If these steps do not resolve the issue, it might be due to a configuration that is either outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket with us for further assistance at WPML support forum.
Problem: If you're trying to activate the WPML plugin license or perform updates and encounter an error message stating 'Your site can't communicate with https://api.wpml.org/. Code 403.', this indicates a communication issue between your site and the WPML API. Solution: We recommend checking your server's configuration to ensure it allows outgoing connections to https://api.wpml.org/. If the issue persists, it might be due to your site being temporarily blocked by our systems. In such cases, we will need to unblock your site from our end. Please contact us directly so we can assist you further.
Keep in mind that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate your website from French to Italian using WPML's 'A different domain per language' option, but you are unable to connect the domains abaya.fr and abayas.it for translation. Despite following the setup documentation and troubleshooting steps like disabling plugins, flushing cache, and changing the theme, the feature does not function as expected. Solution: We recommend performing a test to check if your domains are set up correctly by following the steps outlined in our documentation here: Testing if the domains are set properly. If your domains behave as described but still fail to validate when saving the settings in WPML, try unchecking the validation option in the WPML settings and save again.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: The client is unable to update the WPML Multilingual CMS to version 4.7.4 due to the installer not being able to fetch the subscription. Solution: We recommend checking if the site URL and the registered site URL match. If they do not, follow these steps: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new plugin > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link to generate a new key. 6. Copy and paste the new key into the input box and press the Register button. 7. Take a backup of your site and update the WPML plugins to the latest version. If the problem persists, please add a debug report in the Debug Information box. We have enabled the debug info box for your next reply: https://wpml.org/faq/provide-debug-information-faster-support/
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum.
Problem: You are running a WordPress site with Elementor and the Real Homes theme, and after installing WPML, you noticed that existing posts, pages, and custom post types are not recognized as translatable. The content disappears from the admin, and the database lacks entries in the wp_icl_translations table. Attempts to manually insert rows into the translations table temporarily bring back the content, but this is not a sustainable solution. Solution: We recommend the following steps to resolve the issue: 1. Delete and reinstall the WPML plugins. 2. Deactivate all plugins and switch to a default theme, such as Twenty Twenty-Five. Then, reset WPML and reconfigure it. This step resolved the issue in our tests. 3. Reactivate your plugins and theme one by one to identify any conflicts. In this case, the WPvivid Database Merging plugin was found to interfere with WPML's setup. You can activate this plugin after WPML is fully configured without issues. 4. To further assist our compatibility team in addressing this issue, please replicate the conflict on a fresh WordPress site by installing WPML and the WPvivid Database Merging plugin, then configuring WPML to see if the issue reoccurs.
If this solution does not resolve your issue or seems outdated, please check for related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins, and consider opening a new support ticket at WPML support forum for further assistance.
Problem: The client's website footer translated into Spanish displays incorrect styling compared to the German and Dutch versions. Solution: We recommend adding the following custom CSS to address the styling issues in the Spanish footer. Navigate to WP > Appearance > Customize > Additional CSS and insert:
This solution might not be relevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is unable to see the French content in the translated header and footer, although other parts of the website are translated. Solution: We reviewed the header and footer and found that the menus used in these sections had not been translated into French. We recommend translating the menus by following the steps outlined in this documentation: Translating Menus. Once the menus are translated, the header and footer should display the French content correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client is experiencing compatibility issues between the Advantage theme and the Bold Builder plugin with WPML, specifically with deprecated errors in the WPML CMS Nav plugin after updating. The errors are related to dynamic property creation being deprecated in PHP 8.2, and all links are giving a 404 error. Solution: We recommend setting the debug mode to false to suppress the deprecated errors temporarily. You can do this by adding or modifying the following line in your
1
wp-config.php
file:
1
define('WP_DEBUG', false);
Additionally, to address the 404 error on links, try resaving your permalinks in WP > Settings > Permalinks. This action often resolves such issues.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is using the Divi Theme Builder and has saved pages to the library for translation with WPML. However, these translated pages are not visible on the frontend. Solution: 1. Ensure that the language switcher is functioning correctly. Check that the page is fully translated, indicated by a pencil icon, and that no translated pages are in the trash or bin. If they are, restore them. 2. After restoring and translating the pages, add them to the English menu to ensure they appear correctly. This can be done by navigating to the menu settings in the WordPress admin. 3. If the issue persists, it might be due to the deletion of translated pages. In such cases, restore the deleted pages from the bin/trash and add them back to the site.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to display the same galleries in both Italian (main language) and English (secondary language), but the galleries are showing different images in the translated version, particularly the first image being replaced with a copy of the last one. Solution: We recommend editing the gallery in the primary language (Italian) and then saving the changes by clicking the 'Salva' button. After saving, retranslate the page to synchronize the galleries across languages. This approach should ensure that the galleries display the same images in both languages. If you find that the issue persists, it might be due to a recent update or another underlying issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate the 'home' keyword in the Google breadcrumb on your website to Arabic, but despite making changes in string translations and the admin area, it remains in English. Solution: We recommend following these steps: 1. Navigate to WPML >> Theme and Plugins localization page. 2. Scan the parent “RiseHand” theme. 3. Go to WPML >> String Translation page. 4. Search for the 'Home' string and add the translation. After these steps, the translation should appear correctly. You can update the translation if needed by visiting the String Translation page in your WPML admin area.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unable to translate Slider Revolution using WPML. Solution: We recommend following the detailed guide on how to translate Slider Revolution with WPML, which can be found here: Creating Multilingual Sliders with Revolution Slider and WPML. If you have followed these steps and still encounter issues, it might be due to an outdated method or a different problem not covered in the guide. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
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