Problem: If you're experiencing issues where your site's content translates into French, but URLs in the navigation or on-page links do not translate or include the query string to maintain the language setting, this might be due to your theme or settings. This issue was noted specifically with sites using the Bricks theme, where the main site functions correctly, but subdomains do not. Solution: First, we recommend checking our documentation on translating menus. If you are using the Bricks theme, there have been similar issues reported. Solutions may involve activating a specific WPML setting or adjusting how links are added in Bricks templates. You can find more details in these discussions:
Additionally, ensure the 'Adjust IDs for multilingual functionality' option under 'Make themes work multilingual' is enabled in your WPML settings.
If these solutions do not resolve your issue or if the information provided becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: WPML was unable to copy your site's translations, translation memory, and glossary to this new URL. Solution: If you're experiencing this issue, we recommend you watch this instructional video: https://kommodo.ai/recordings/SxSjoC14ovHvoQ286diP. Next, please follow these steps: 1. Ensure you are logged into wpml.org. 2. Navigate to
WordPress Dashboard > Plugins > Add New > Commercial (Tab)
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client reported that some images on the homepage category for another country were not loading. Solution: We suggested that the client should first update their WPML plugins as they were using outdated versions. Here are the steps we recommended: 1. Download the latest versions from https://wpml.org/account/downloads/ 2. Navigate to Plugins → Add New → Upload Plugin in the WordPress dashboard and upload the freshly downloaded files. We also advised the client to back up their database before making any changes. If the issue persists after updating, we asked the client to provide screenshots showing how the images were added.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: If you have made changes in WPML that resulted in unexpected issues and are looking to revert the settings to a state from 60 minutes ago, you might be facing a challenge as WPML does not support automatic rollback like post revisions. Solution: We recommend manually adjusting the settings back to their previous state. Although WPML does not provide an option to automatically revert to a specific point in time, you can manually change the settings to how they were before the issues occurred.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client has translated all brands for a dummy product using the Advanced Translation Editor (ATE), but the brands are not appearing in the secondary language under Products - Brands. The client is using the Shoptimizer theme and Rank Math plugin. Solution: We recommend checking if the URLs for the translated brands are directly searchable in the Advanced Translation Editor. Additionally, ensure that the option to show all links is enabled in ATE. This setting might help display the translated brands correctly in the secondary language.
If this solution does not resolve the issue or seems outdated, please visit https://wpml.org/known-issues/ to check for any related known issues. Verify that you have the latest versions of your themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: If you're experiencing issues where the ACF repeater field gets synced across all languages on options pages despite having the 'ACFML Synchronise translations' field unchecked, this might be due to a bug in older versions of the ACFML plugin. Solution: We recommend updating to ACFML version 2.2.4, which we released recently. This version includes a permanent fix that prevents the synchronization of wrapper fields on option pages unless explicitly set to 'Copy'.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML support forum.
Problem: If you're experiencing issues with incorrect escape values when saving option pages using the ACFML (WPML-ACF) plugin, particularly when fields are set to copy or copy-once, the script workflow may not account for the necessary unescaping before saving in other languages. Solution: We recommend updating to ACFML version 2.2.4, which includes a permanent fix for this issue. This update ensures that the
wp_unslash()
function is applied to the local value before saving, correcting the escape values across different languages.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: If you're experiencing issues saving a page in the main language (English) on your Divi5 staging site while WPML is activated, and find that deactivating WPML allows you to save the page, this might be due to a specific error that needs further investigation. Solution: We recommend enabling WordPress debugging to identify any WPML-related errors that could be causing this issue. Here are the steps you should follow: 1. Edit your wp-config.php file to enable debugging. Insert these lines before the comment /* That's all, stop editing! Happy publishing. */:
2. Replicate the error by trying to save the page again. 3. Check the debug.log file located in your /wp-content directory for any WPML-related errors. 4. Copy and paste the full error message here for further assistance.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML support forum.
Problem: You are trying to translate your custom theme (child of Neve theme) to different languages using .po/.mo files. After adding _e() functions to your strings in the child theme for detection, you now want to use your .po/.mo files to translate in bulk without using the WPML interface on wp-admin. Solution: We recommend using the import feature of WPML for translating your custom theme in bulk. Here are the steps you should follow: 1. Go to your WordPress Dashboard > WPML > String Translation. 2. Scroll down and expand the Import/Export .PO option. 3. Choose your .po file. 4. Select which language it is intended for. 5. Select the proper text domain that you used in your child theme within the
_e()
function. 6. Import the strings.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: The client is using WPML with Elementor Pro on a WordPress site and needs to synchronize an updated Elementor structure from the original language (PT-PT) to all existing translations in six languages, without losing the translated text content. The client has 92 locations (custom post type) already translated into six languages. The 'Duplicate' option is not viable as the translated pages already exist, and the Advanced Translation Editor only syncs text strings, not the Elementor container structure. Solution: Initially, the WPML support team suggested that the layout/structure synchronization from the default language should work automatically while the translated texts are handled via the Advanced Translation Editor. However, the client decided to switch to the Classic version of WPML, which resolved the issue. The client is now manually checking each location page to ensure everything is properly set up.
If you're experiencing similar issues, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the solution provided here is irrelevant or outdated for your case, please open a new support ticket at WPML support forum.
Problem: The client's website includes "www" in the URL, but the link displayed in the backend does not include "www". Solution: If you're experiencing this issue, we recommend re-registering your website with the correct URL. Here are the steps to follow: 1. Visit https://wpml.org/account/sites and remove your website from the list. 2. Add it again, ensuring to include 'www' in the URL, and copy the newly generated key. 3. In your website's admin panel, navigate to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site". 4. Register the website again using the key you copied in step #2.
This should resolve the discrepancy in the URL displayed in the backend. Regarding the "Translate Everything Automatically" option, it will automatically translate all translatable content on your website. If you prefer more control over what gets translated, it's best not to activate this option.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client updated the privacy policy and homepage translations using the Advanced Translation Editor. Although the changes appear correct in the editor, they are not visible on the website's frontend. This issue is common with sites using page builders like Elementor and caching mechanisms.
Solution: 1. Clear WPML's internal cache and any site-level caches: * Go to WPML → Support → Troubleshooting in your WordPress admin. * Scroll down and use the options to clear caches. 2. If the issue persists, consider deactivating caching or optimization plugins temporarily to check if they are causing the issue. 3. If translations still do not appear, it might be necessary to check for server-level or host-managed caching outside of WordPress plugins and investigate possible synchronization issues between Elementor, the Astra theme, and WPML.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: You are experiencing issues with your UAE header/footer disappearing and reverting to the default theme header when WPML is active on your Elementor-built site. You are also inquiring about the inclusion of a WPML Elementor Multilingual addon in your plan, the need for an upgrade for full compatibility, and support for automated or AI-powered translation. Solution: 1. There is no separate WPML Elementor Multilingual addon required as our plugins already support Elementor adequately for site translation. 2. No upgrade is necessary for your account to achieve full compatibility with Elementor and Slider Revolution. 3. The issue with the UAE header/footer should resolve by ensuring that all content is initially created in the default language (English) and then translated to French. For more details on setting this up, visit https://wpml.org/documentation/plugins-compatibility/elementor/ 4. Your current plan does support automated translation. You can set up AI-powered translation for bulk translating your pages by following the guide here: https://wpml.org/documentation/automatic-translation/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is experiencing issues where the SEO meta description is not updating correctly across translated pages using WPML's Advanced Translation Editor (ATE). The client has tried using both ATE and manual 'Edit Page' methods, which has led to inconsistencies and outdated translations in the SEO fields managed by Yoast SEO. Solution: We recommend choosing one consistent method for translations to avoid conflicts and ensure accurate updates: 1. Use only the WPML Translation Editor (ATE) for all translations, or 2. Disable the WPML editor for the affected pages and manage translations manually through the 'Edit Page' option for each language. Additionally, running a reindex from Yoast SEO tools might help, as it can rebuild indexables to reflect the correct metadata. If the issue persists after choosing one method and reindexing, further investigation might be necessary.
Please note that WPML will not automatically update existing translations when changes are made to the default language SEO title or meta description. After making such changes, you need to manually open ATE and update the translations for these fields.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: If you're experiencing issues where not all strings are appearing in the Strings Translation, and specific elements like the hamburger menu in the main navigation remain untranslated, this might be due to the header template not being translated. Solution: First, ensure that the header template is translated. You can do this by accessing the header template in your admin panel and translating it. Here is a general guide on how to translate templates: Translating Your Contents.
If the issue persists, we have implemented a custom code workaround. Add the following code to your functions.php file:
After adding the code, open the translated header template in Elementor and set the correct off-canvas (sidebar) template. This adjustment is necessary for each translated template.
Please note that this solution might become irrelevant due to updates or may not apply to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
