Available Solutions

Problem:
I am experiencing an issue with the WPML plugin on our website, where updates made to the original German pages are inadvertently overwriting the English content, despite setting pages to 'Translate independently'. I have tried activating the 'Translate independently' button, checking Elementor settings, and looking for relevant updates or documentation without success.

Solution:
Please follow these steps carefully:

-Clear the caches from your caching plugin.
-Reconfirm that the translated pages are set to 'Translate independently'.
-Navigate to "WPML > Support > Troubleshooting".
-Click on the buttons provided in the provided screenshot link.
-Make a minor edit to the default page title and save, to prompt a translation update.
-Update the translation and check if the issue of overwritten content persists.
-Additionally, ensure any previously duplicated pages are set to translate independently, and if any duplicates were deleted, permanently remove them from 'Trash' to avoid conflicts.

Problem:
The customer is concerned about the compatibility of WPML with PHP 8.2, which has been out for almost a year. They have noticed PHP 8.2-related issues and expect WPML to keep up with the latest PHP version.

Solution:
The support agent acknowledged the concern and mentioned that both WordPress and WPML are working on becoming fully compatible with PHP 8.2. They assured the customer that their feedback would be shared with the development team.

Problem:
There is an issue with the String Translation table on the client's site, which could potentially become a critical issue in the future.

Solution:
First, ensure to make a full backup of your site before proceeding. Next, follow the workaround provided in the WPML documentation:

• Missing _icl_strings _icl_string_translations Data Tables

Then, remove the option

"wpml_string_table_ok_for_mo_import"

from the options table in your database (typically named wp_options, where "wp_" is your database prefix).

After completing these steps, verify that your database contains all the following tables, with the appropriate prefix ("wp_" by default):

• icl_strings
• icl_string_translations
• icl_string_packages
• icl_string_pages
• icl_string_positions
• icl_string_status

Please confirm if these steps have resolved your issue or if you require further assistance.

If this solution does not seem relevant to your situation, please open a new support ticket with us.

Problem:
I am having this issue where I moved my website to a new URL, and now I can't update the plugin because the key product is no longer valid.

Solution:
The issue was resolved by generating a new key for the new domain from the WPML account's sites page and then registering WPML with the new key in the site's backend.