Available Solutions

Problem:
The client cannot find the term "Delivery" to translate it in WPML > String Translation.
Solution:
1. We recommend enabling the “Look for strings while pages are rendered” option in WPML > String Translation, then visiting the page where the term appears and returning to WPML > String Translation to search for the term.
2. If the term still does not appear, it may be added as administrative text. Follow the normal process for finding and translating admin text strings here: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the -string-translation-page/

If the proposed solution does not solve your problem or if it seems outdated, we invite you to open a new support ticket. We also recommend that you review known issues at https://wpml.org/known-issues/, to check the version of the permanent fix and to confirm that you have installed the latest versions of the themes and plugins. For further assistance, please contact our support forum: https://wpml.org/ fr/forums/forum/assistance-en-francais/.

Problem:
The client is seeking a way to automatically translate updated content on their English page without overwriting previous manual edits made to automatic translations.

Solution:
1. We recommend reviewing the documentation on Translation Memory to understand how WPML tracks translations. Content edited in the Advanced Translation Editor (ATE) can be saved to Translation Memory, ensuring it won't be translated again unless the original content changes. However, changes made using the WordPress Editor instead of the WPML editor will not be stored in Translation Memory and will be overwritten by automatic translation. Translation Memory documentation.

2. If the client has manually corrected the content in the ATE and clicked "Complete", the edits are saved to the Translation Memory. There is no need to click "Save to translation memory" separately.

3. To avoid overwriting manual edits, it's best to make changes or edits to the automatic translation directly in the ATE, as these will then be saved in the Translation Memory for future use.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If so, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.

Problem:
The client has a Contact Form 7 form translated into 3 languages. The form submissions are being received when the form is filled out in the original language, but not when filled out in the translated languages.

Solution:
We recommend adding a custom XML configuration to ensure that the email recipient field is translatable. This can be done by going to WPML > Settings > Custom XML Configuration and adding the following code:

<wpml-config>
    <custom-fields>
        <custom-field action="translate">_mail</custom-field>
        <custom-field action="translate">_mail_2</custom-field>
    </custom-fields>
    <custom-fields-texts>
        <key name="_mail">
            <key name="recipient" />
            <key name="subject" />
            <key name="body" />
        </key>
        <key name="_mail_2">
            <key name="recipient" />
            <key name="subject" />
            <key name="body" />
        </key>
    </custom-fields-texts>
</wpml-config>

After adding the custom XML, make a change in the original form and then translate it. For more information on using XML configurations with WPML, please refer to our documentation:

• Language configuration files

Please note that this solution might be outdated or not applicable to your case. If it doesn't resolve your issue, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket. You can reach our support forum here: WPML support forum.