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37,032 Responses to “Pre-sales Questions”

  1. I am considering WPML, but still have a few questions to ask.
    First, the 30-day money-back policy is no limitation, right?
    Second, can I translate every sentence or string of pages manually? (Automatical translation not 100% correct)
    Thirst, can I translate a form which is embedded. (I am not using contact form 7 plugin, just an embedded form)

    • Hello, your previous question was awaiting moderation. I have just replied.
      Yes, you can request a refund and we will give your money back. The only condition is, it needs to be done within 30 days.

  2. Good afternoon,

    I’m considering to purchase wpml but I have a few questions.
    The website I’m building is using WPBakery as a composer, how is the integration with it?
    Portfolio: is it possible, using wpml, to select into the portfolio section items that should be displayed just in certain translated pages?

    Practical example: I have the main portfolio website, all the works are listed in the same directory. I would like to create 4 different versions of the website for 4 different countries but I don’t want to showcase the same works in all the websites but, depending on the project, display them or hide them depending on the country. Don’t know if it’s clear enough.

    thank you in advance for your reply.
    have a nice day.

    • Hello,
      yes, we are compatible with WPBakery. Yes, you can translate your portfolio items and display them depending on the country. If you don’t want an item to appear in lang X, you simply don’t translate it to that language. You can also create your portfolio item in non-primary language without its equivalent in your primary language.

      • The problem is solved. Tha transaction is now as declined on my statement. I still don’t know why but I can re-order now.

        Thank you

        • Hello, please try to reorder but if you have issues, please let us know (your email is already linked to your previous account and we might need to delete your previous account).

  3. Hi, I just bought the Multilingual Blog. It has been deducted from my Credit card but I have been returned to you with the error that something goes wrong and I should try another payment?

    What Can I do now?

    • Hello,
      let me ask our account manager to check if we charged you. I’ll keep you posted or my colleague Irina will email you directly.

    • Hello,
      WPML doesn’t do the translation on the fly. You need to translate your posts/pages/… on the backend first and then the search will return the results in the correct language. WPML also provides machine translations, you can use those as well, but your need to apply them on your backend first.

  4. Mercedes, I cannot find my previous comment in order to reply to it accordingly, please let´s find another way to receive the access so we can download our licensed plugin as I havenot received it, even in my spam folder. I waited until today to see if it was received. I guess our server is not blocking your @wpml.org messages since I got your reply to my initial comment.

    I have another email address which I used to pay through paypal: millosstella@hotmail.com or you can also use this other corporate email: comunicaciones@tobiasemanuel.org

    This is the number of my previous comment: #3294541

    “Hello Stella, I have fixed the address and sent a password reset link. Please make sure to check your spam folder and that your e-mail provider or server is not blocking our emails. Waiting for your confirmation.”

    • Hello Stella,
      if resending passwords doesn’t work, I’m not sure what else we can do to help you. Let me check with our admin for some suggestions. We will keep you posted or Mercedes will contact you directly.

    • Hello Stella, our admin just reset the password on your account. Could you please check your email once again? If you didn’t get it we will reset it manually and send it to you via a regular email.

      Agnes

  5. We are a state government vendor who has been asked by a state agency to facilitate a WPML renewal. Under our state bid law, the state agency cannot buy directly and must go through a current vendor. Is there a way for us to provide a one time payment authorization (on credit card or via paypal) to facilitate this govt agency purchase?

    • Hello,
      When you buy from us and provide your credit card, we establish a yearly subscription. You can cancel it anytime. If you cancel it after the purchase and before one year, then we won’t charge you never again so from this perspective it will be a one-time payment. That’s the only option we provide.

  6. Hi, we are operating a website build with Elementor but its not the Elementor Pro Version, can we still buy and use WMPL properly with not the pro version on the page builder. Thank you in advance.

  7. Hi!

    I hope you are all well 🙂

    I’m just starting as a web designer and I have a few questions regarding license transfers.

    I’ve seen the video about your transfering scheme, which is really cool.

    I understand the transfer must be done shortly before the expiry date of the license or as soon as I need to “release” one site so I can use the license elsewhere?

    I think I’m confused about how the length of a license is measured individually, I’m not sure when is the right moment to transfer it.

    I’m picturing myself needing the license for my 4th site and having to decide whether I upgrade to the Agency plan or I can release one site to take another.

    Because I still don’t know if I’ll be successful I’m not too sure what’s the best/right thing to do.

    Thanks a lot in advance for your help!

    Looking forward to hearing from you,

    Kindest regards,

    Eva

    • Hello Eva, I think that the site “slot” should be released/available as soon as you transfer your site but let me double-check with the developer who implemented this whole transferring thing. I’ll keep you posted. You might get my reply tomorrow because I’m not sure if the dev is still online.

    • Hello Eva,
      You can transfer your licenses as long as your subscription remains active. If your client accepts the transfer after your invitation and buys WPML and his time is being counted from the moment he bought, independently from your expiry date. I hope it helps.

      • Dear Agnes,

        Thanks a lot for escalating and for your reply 🙂

        Just one more question:

        If I remove the license from one site to be able to use it elsewhere, whatever has been done previously to that removal remains untouched, right? I would only need the active license in order to make further changes and/or keep the plugin properly updated?

        I understand this is not ideal in the long term, for different reasons but also because I wouldn’t benefit from the license transfer scheme, but should I need to do so for a short period of time (while figuring out my situation regarding upgrading and so on), would it be ok?

        Thanks again for clarifying,

        Have a lovely day,

        Eva

        • Yes, you can remove the key from one site and generate a new one for another one in its place and still use WPML plugins on both. But the one without the key won’t get updates.

  8. I am considering purchasing WPML. I use Divi.
    Is it possible (on the translated pages) to remove certain blocks (that will not apply for the translated version)?

    Thank you,
    Dirk

  9. Hi,

    Our website is written in English. The total word count is 135,000.

    We would like to translate this site into Spanish.

    Can WPML do an automatic translation of our English content into Spanish?

    Thank you.

  10. Hello – Regarding automatic translation costs… A site with 22,000 words to be translated would include the first 10,000 + 2,000 free, and then a $7 cost for the remaining 10,000 words. And then the site is done.

    Is there still a $7 recurring monthly fee even though the content is in effect static? Or would monthly fees instead be for any additional words/content above the original 22,000? Thank you.

  11. Hello,

    My website is build using the WP Bakery plugin.
    Which version of WPML do I need to purchase so I can translate my website correctly?

    I’m looking forward for your answer!

  12. Hi, I have two questions for you. Does your plug-in work with the Elementor?

    Second question, what country is your company from ? I’m asking because if you are from Europe, I will have to set up an EU VAT number to settle the invoice from you.

    • Hello, yes, WPML works with Elementor. The company is registered in HongKong but if you buy WPML you can enter your EU VAT not to pay the extra VAT (if that was your question).

  13. Hi, I’m taking over my company website administration.
    I see we’re using WPML and it is properly registered but I do not know the account used to purchase WPML, therefore I cannot login here to see the serial number.
    What can I do?

    I would like to access the technical to ask about WPML update test on my staging site (wp-staging).
    Without registration of the plugin on the staging site I cannot test the update before to push to production.

    Thank you

    • If you need access to your WPML account (where you find all the plugins to download) you need to be the owner of the WPML subscription. If you don’t remember who bought WPML and your site is registered, please send us your site’s domain and we will check it in our database. You can also use this form: https://wpml.org/home/contact-us/contact-form/

  14. Hello, what happens with the plugin in my site and with the translations if I do not renew my account? What are the benefits of renew? I thought it was one-time purchase and if I do not renew would only not get the updates, can you make this clear, please? Thanks. (I bought Multilingual CMS.)

    • Hello Gisela,
      If you don’t renew your subscription you will lose access to updates and support but you can keep using the files as they are installed on your site.

      Kind regards,

  15. WPML vtičnik je zanimiv, vendar me zanima sledeče:
    Delam ekološko spletno stran z cca 6000 besedami. Če kupim večjezični CMS paket za 96,38 USD – in samodejno prevajanje, me zanima kako to deluje.

    Jaz sem starejši v pokoju in razumem WPML tako, da v svojem izvirnem jeziku Slovenia naredim spletno stran. Moj programer bo namestil tudi ta vtičnik -WPML, kateri bo omogočil vsakemu kupcu na svetu, ko odpre mojo spletno stran, samodejni prevod vsebine v njegovem jeziku. SEM TO PRAV RAZUMEL?
    Sedaj me zanima ali se besede vedno seštevajo kolikokrat, bo kdo obiskal mojo spletno stran in imel samodejni prevod v tistem jeziku, ali je to cena fiksna 96,38 USD / LETO?
    HVALA – LP HERMAN

    • Hello,

      Thank you for your interest in WPML.

      if you choose the WPML CMS package you pay $79 + VAT. This is doesn’t include the machine translations.

      If you would like to use machine translations, you need to enable our ATE editor in WPML settings. Then you need to “send” pages you need to translate to this ATE editor and approve the machine translations. It won’t happen automatically. You need to apply machine translations on the backend first and then your site’s visitors will see the translations. We provide 10 000 words for free per month. If you need to translate more than that, you need to buy extra words. Here is the pricing:

      https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/

      • Pozdravljena Agnes,

        Hvala, sem razumel tvoje sporočilo.
        To pomeni, da je cena 79 USD + DDV samo letna članarina + 10.000 besed/ mesec – OK.
        Potem lahko spletno stran vsak mesec prevedem v enega ali dva jezika. Če ne opravim več kot 10.000 besed/ mesec, nimam nobenega doplačila?
        Kakšno funkcijo ima ta ATE urejevalnik? Ali je samo kot samodejno, namensko sestavno orodje za spletne strani, ko je v zaledju že opravljen prevod za ,X, jezik in
        obiskovalca? Ali za vsak strojni prevod, v,,X,, jezik? Ali samo nadzira število prevedenih besed za obračun. Ali moram vedno v postopku vsakega drugega prevoda potrditi ali prinesti v ta ATE urejevalnik ko prevajam ,,x ,, privat dokument?

        SEDAJ PA ŠE POSTOPEK OB UPORABI
        Ko plačam to letno članarino WPML – ja, dobim geslo ali kodo, da imam prosti dostop, ali kako.? Potem lahko prevajam tudi vse druge kratke vsebine in druge dokumente, dopise itd .

        Prosim za kratko pojasnilo, kako lahko hitro in preprosto uporabljam ta WPML, katerega si naložim v svoj računalnik? Sedaj uporabljam ne točni zamudni Google Transllate

        Lep pozdrav – Herman

        • Please check the video here to see how to enable the ATE editor which offers machine translations:
          https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/

          It uses the Azure’s MT engine.

          Yes, you always need to send something explicitly to this ATE editor (as shown in the video from my link above) and then you need to approve the translations.

          If can also choose to translate a given page/post manually, if needed.

          If you buy WPML, you will get access to your WPML account. You need to download the WPML main plugin and then install it in your WordPress site (Plugins -> Add new -> Upload) and activate it.

          Then, you can go to Plugins -> Add new -> Commercial tab and install other WPML plugins from that screen.

          Our supporters will help you in case you have issues.

  16. Hello,
    We are considering purchasing the WPML to translate our website to Arabic. We are an avian pathology services and educational company “Clinical Avian Pathology Services” that does educational webinars in the US, and we are expanding our market to the Middle East. Our website is WordPress using the Highend Theme and WpBakery. We have a paid subscription membership using Paid Membership Pro, E-commerce (WooCommerce to purchase our webinars) and a Blog where the content is only available to subscribed members.

    Does your plugin handle all of these aspects, And can you give us a demo? ASAP? 😊

    What is the total that we can expect to pay yearly?

    Thank you,
    Marten Benatar
    IT
    Clinical Avian Pathology Services

    • Hello,
      We are compatible with the Highend Theme https://wpml.org/theme/highend/ and also with WpBakery and WooCommerce. Paid Membership Pro is not on our plugins-compatible-with-WPML list so I cannot say much about it.

      I’m sorry but we don’t have a demo, you would need to buy WPML and test it yourself keeping our refund policy in mind.

  17. Hello,

    I want to buy plugin but it can also translate images ? suppose i have some text on image for english and i want text transalte for Arabic so its work or I can upload another image for Arabic ?

    Please let me know asap.

    Thanks
    HP

  18. Hello, my WPML license has expired recently, can I still download the previous versions of the plugin? I cant see this option.

    • Hello, I’m sorry but cannot download anything without an active subscription. You can use what you already downloaded when your subscription was active.

  19. Is WPML compatible with Avada Theme (and Avada Theme Builder) ?

    if a page or article has not been translated for example into the X language and a visitor chooses to see the page with that language (Χ), then what happens? will the text appear in the default language or will it be hidden? Is it possible not to translate all the content? If so, what about non-translated content? Will it be completely hidden or will it appear in the language in which it was created?

    Thank you

  20. Hello there…

    I hope you all are doing well.

    I just want to ask you which plan goes well with my website: Multilingual Blog or Multilingual CMS?

    I use the Yoast Seo plugin. I need to have all my Slugs, meta description, title translated in one or two language maximum.

    I don’t use WooComerce or any other online platform. Please check out my website and then email me back which one to choose.

    Thank you in advance.

  21. Hello There,
    I have a Multilingual CMS license and I want to upgrade to Multilingual Agency license.
    Is the Multilingual Agency license need to paid every year to get updates or the package is lifetime?
    and how much will be the cost if I will pay every year?

    Regards

    • Hello, you can upgrade but please make sure that you are logged in first and then proceed with the checkout. We don’t have any lifetime packages. The Account renewal per year for the Multilingual Agency is $119.

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